Salesforce Commerce for B2B Features
What are the features of Salesforce Commerce for B2B?
Merchandising/Marketing
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- Shopping Cart Abandonment
- Product Reviews
- SEO
Product Catalog
- Content Management
- Product Configuration
- Product Search and Filtering
Multi-Channel Support
- Mobile
- Customer Service
- B2B
Platform
- Customization
- Performance and Reliability
Technology Glossary Features
View definitions of the features and discover new technology terms.
Salesforce Commerce for B2B Categories on G2
Filter for Features
Merchandising/Marketing
Storefront Design Tools | Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience 90 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 82% (Based on 90 reviews) | |
Product Visualization | As reported in 89 Salesforce Commerce for B2B reviews. Ability to display and manage photos, 3D views, videos etc for each product | 82% (Based on 89 reviews) | |
Recommendations / Personalization | Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc This feature was mentioned in 92 Salesforce Commerce for B2B reviews. | 81% (Based on 92 reviews) | |
Promotions and Discounts | Based on 89 Salesforce Commerce for B2B reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. | 78% (Based on 89 reviews) | |
Shopping Cart Abandonment | As reported in 87 Salesforce Commerce for B2B reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. | 80% (Based on 87 reviews) | |
Product Reviews | Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 88 Salesforce Commerce for B2B reviews. | 81% (Based on 88 reviews) | |
SEO | As reported in 87 Salesforce Commerce for B2B reviews. Provides tools to drive traffic to pages via organic search | 80% (Based on 87 reviews) |
Product Catalog
Content Management | Ability to add/update products, product pricing, product information and other content included on eCommerce site. 87 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 84% (Based on 87 reviews) | |
Product Configuration | As reported in 85 Salesforce Commerce for B2B reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc. | 82% (Based on 85 reviews) | |
Product Search and Filtering | Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting 88 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 84% (Based on 88 reviews) | |
Intangible Products | See feature definition | Based on 79 Salesforce Commerce for B2B reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. | 79% (Based on 79 reviews) |
Order Process
Checkout Process | See feature definition | Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. This feature was mentioned in 83 Salesforce Commerce for B2B reviews. | 83% (Based on 83 reviews) |
Shipping Options | Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. 83 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 83% (Based on 83 reviews) | |
Tax Display and Processing | Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. This feature was mentioned in 80 Salesforce Commerce for B2B reviews. | 81% (Based on 80 reviews) | |
Payment Processing | Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. 83 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 84% (Based on 83 reviews) | |
Order Management | Based on 83 Salesforce Commerce for B2B reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 84% (Based on 83 reviews) | |
Returns / Refunds | Functionality to allow users to process returns/refunds either via self service or contacting customer service. This feature was mentioned in 79 Salesforce Commerce for B2B reviews. | 80% (Based on 79 reviews) | |
Inventory Management | Based on 82 Salesforce Commerce for B2B reviews. Displays inventory levels of products in real time. Displays inventory by location if required. | 82% (Based on 82 reviews) | |
Multi-Channel Fulfillment | Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. This feature was mentioned in 79 Salesforce Commerce for B2B reviews. | 82% (Based on 79 reviews) |
Multi-Channel Support
Omnichannel | Based on 84 Salesforce Commerce for B2B reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. | 84% (Based on 84 reviews) | |
Mobile | Based on 85 Salesforce Commerce for B2B reviews. Features that enable customers to easily to shop for products using a mobile device. | 82% (Based on 85 reviews) | |
Social Commerce | As reported in 80 Salesforce Commerce for B2B reviews. Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. | 84% (Based on 80 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 85 Salesforce Commerce for B2B reviews. | 83% (Based on 85 reviews) | |
Store Locator | Enable customers to locate and navigate to physical locations by zip code, city or GPS This feature was mentioned in 79 Salesforce Commerce for B2B reviews. | 81% (Based on 79 reviews) | |
3rd-Party Store Integration | Based on 78 Salesforce Commerce for B2B reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels | 80% (Based on 78 reviews) | |
B2B | As reported in 86 Salesforce Commerce for B2B reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. | 86% (Based on 86 reviews) |
Platform
APIs | Based on 84 Salesforce Commerce for B2B reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. | 80% (Based on 84 reviews) | |
Customization | Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 86 Salesforce Commerce for B2B reviews. | 80% (Based on 86 reviews) | |
Integrations to Add-on Tools | As reported in 80 Salesforce Commerce for B2B reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. | 81% (Based on 80 reviews) | |
User Management | Based on 82 Salesforce Commerce for B2B reviews. Enables customers to update their own user information, settings and preferences. | 83% (Based on 82 reviews) | |
Reporting / Analytics | As reported in 83 Salesforce Commerce for B2B reviews. Provides standard and ad-hoc reporting ability to meet business requirements | 84% (Based on 83 reviews) | |
Security | Based on 83 Salesforce Commerce for B2B reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks | 86% (Based on 83 reviews) | |
Multi-Site Management | As reported in 78 Salesforce Commerce for B2B reviews. Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software. | 81% (Based on 78 reviews) | |
Admin Access Rights | As reported in 84 Salesforce Commerce for B2B reviews. Provides ability to control editing rights by product category, geography etc. | 84% (Based on 84 reviews) | |
Test-to-Product Migration | Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site 84 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 82% (Based on 84 reviews) | |
Internationalization | As reported in 80 Salesforce Commerce for B2B reviews. Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation | 83% (Based on 80 reviews) | |
Cross Browser Support | Enables store or site to provide the same user experience in all browsers and browser versions. 81 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 80% (Based on 81 reviews) | |
Performance and Reliability | Based on 85 Salesforce Commerce for B2B reviews. Software performs well and runs with minimal unscheduled downtime | 85% (Based on 85 reviews) |
Design
Templates - Mobile E-Commerce | Include templates that non-technical users can use to create apps 19 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 78% (Based on 19 reviews) | |
Versions - Mobile E-Commerce | Allows users to create versions of the same app, such as user version and admin version This feature was mentioned in 19 Salesforce Commerce for B2B reviews. | 81% (Based on 19 reviews) | |
Testing - Mobile E-Commerce | As reported in 18 Salesforce Commerce for B2B reviews. Provide features to test apps and identify potential issues before launch | 78% (Based on 18 reviews) | |
Multichannel - Mobile E-Commerce | Simulate real-life scenarios for app testing This feature was mentioned in 17 Salesforce Commerce for B2B reviews. | 81% (Based on 17 reviews) |
Personalization
Branding - Mobile E-Commerce | Helps users align with the company brand guidelines This feature was mentioned in 19 Salesforce Commerce for B2B reviews. | 79% (Based on 19 reviews) | |
Localization - Mobile E-Commerce | Deliver localization features such as multi-language or multi-currency management 19 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 78% (Based on 19 reviews) | |
Digital Content - Mobile E-Commerce | Manage content such as images, videos, or documents used to create apps This feature was mentioned in 19 Salesforce Commerce for B2B reviews. | 78% (Based on 19 reviews) | |
Geofencing - Mobile E-Commerce | Target users with personalized content based on their locations This feature was mentioned in 19 Salesforce Commerce for B2B reviews. | 82% (Based on 19 reviews) |
Analysis
Dashboards - Mobile E-Commerce | Based on 19 Salesforce Commerce for B2B reviews. Track app performance using personalized dashboards | 81% (Based on 19 reviews) | |
User Behavior - Mobile E-Commerce | Monitor app user behavior and identify trends or challenges This feature was mentioned in 19 Salesforce Commerce for B2B reviews. | 84% (Based on 19 reviews) | |
Sales - Mobile E-Commerce | Analyze sales volumes and amounts by product, type of user, channel, etc. 19 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 88% (Based on 19 reviews) |
Analytics
Reports & Analytics | The ability to analyze and visually represent relevant data collected from an e-commerce store and e-merchandising tool. 11 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 94% (Based on 11 reviews) | |
Customer Data | Based on 11 Salesforce Commerce for B2B reviews. Data collected from customers that can be used to better refine merchandising efforts to entice similar customers. | 89% (Based on 11 reviews) |
Merchandising
Product Recommendations | Products recommended to customers based on their purchasing or viewing history. 11 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 83% (Based on 11 reviews) | |
Product Search | Based on 11 Salesforce Commerce for B2B reviews. A search function to help customers easily find products in an online store. | 86% (Based on 11 reviews) | |
Product Display | As reported in 11 Salesforce Commerce for B2B reviews. Tools to optimize how product images are represented on the site. | 80% (Based on 11 reviews) | |
Media File Storage | As reported in 11 Salesforce Commerce for B2B reviews. Tools to store and organize product images, videos, and 3D renderings. | 80% (Based on 11 reviews) | |
Web Content Management | Based on 11 Salesforce Commerce for B2B reviews. Tools to optimize and organize product descriptions and other content published to an online store. | 80% (Based on 11 reviews) |
Administration
Integrations | As reported in 12 Salesforce Commerce for B2B reviews. The ability to integrate with a variety of e-commerce software in order to share data and functionality. | 79% (Based on 12 reviews) | |
Dashboard | Based on 12 Salesforce Commerce for B2B reviews. A means to display relevant reports and other data in one, easily accessible place. | 92% (Based on 12 reviews) | |
Reporting | As reported in 10 Salesforce Commerce for B2B reviews. Creating reports and presenting sales, inventory, and customer information provided by data collected by the software. | 93% (Based on 10 reviews) | |
Cart Management | The ability for customers to add and remove multiple products before purchase. | Not enough data | |
Shipping Information Collection | The ability to collect shipping information in order to fascilitate order fulfillment. | Not enough data |
Integrations
Payment Gateway Integration | Integration with a payment gateway in order to fascilitate collecting payment. | Not enough data | |
E-commerce Platform Integration | Integration with e-commerce platforms in order to create a seamless shopping experience. | Not enough data | |
Email Integration | Integration with email tools in order to easily send confirmation emails and other communication pertaining to a customer's order. | Not enough data |
Cart Management
Multi Cart | Ability to create multiple shopping carts on the same platform | Not enough data | |
Products | Allows users to add and remove products and details such as price or item description | Not enough data | |
Templates | Provide online store templates that can be customized by users | Not enough data | |
Embed | Shopping cards can be easily added to any type of website | Not enough data |
Omnichannel Features
Retail Management | Based on 29 Salesforce Commerce for B2B reviews. The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. | 79% (Based on 29 reviews) | |
POS Integration | As reported in 29 Salesforce Commerce for B2B reviews. The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. | 80% (Based on 29 reviews) | |
Social Media Integration | As reported in 29 Salesforce Commerce for B2B reviews. Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. | 79% (Based on 29 reviews) | |
Customer Service Integration | The ability to integrate customer service into all channels. This feature was mentioned in 29 Salesforce Commerce for B2B reviews. | 82% (Based on 29 reviews) | |
Marketing Tools | The ability to integrate marketing tools into all channels. 29 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 80% (Based on 29 reviews) | |
E-commerce Integration | Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. This feature was mentioned in 29 Salesforce Commerce for B2B reviews. | 82% (Based on 29 reviews) | |
ERP Integration | The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 29 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 80% (Based on 29 reviews) |
Reporting
Reports & Analytics | Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 29 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 86% (Based on 29 reviews) | |
Data Transfer Tools | As reported in 29 Salesforce Commerce for B2B reviews. The ability to transfer data between channels in order to streamline operations. | 83% (Based on 29 reviews) |
Headless Commerce
Decoupling | As reported in 67 Salesforce Commerce for B2B reviews. Ability to disconnect the front office from the back office of an e-commerce platform | 82% (Based on 67 reviews) | |
REST APIs | Based on 67 Salesforce Commerce for B2B reviews. Provide APIs that allow for interaction with RESTful web services | 82% (Based on 67 reviews) | |
Data Orchestration | Based on 67 Salesforce Commerce for B2B reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end | 80% (Based on 67 reviews) | |
Customization | Allows developers to customize the platform using multiple programming languages 67 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 82% (Based on 67 reviews) | |
Extensibility | Include prebuilt integrations with multiple systems such as ERP and CRM This feature was mentioned in 68 Salesforce Commerce for B2B reviews. | 83% (Based on 68 reviews) |
Generative AI
AI Text Generation | As reported in 57 Salesforce Commerce for B2B reviews. Allows users to generate text based on a text prompt. | 78% (Based on 57 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 56 reviewers of Salesforce Commerce for B2B have provided feedback on this feature. | 79% (Based on 56 reviews) |
Agentic AI - E-Commerce Platforms
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
