357 Printfection Reviews
Sourcing and managing company swag items is incredibly straightforward within the system, and the customer support that I receive from our Printfection team is second to none. It's painless to select items I need to ship to our shows and enter all the pertinent shipping information, and very straight forward to send unused items back to restock. Printection was super easy to implement, and the catalog of items we have to select swag items from is broad - they even source items that might not be in the current catalog! Review collected by and hosted on G2.com.
I've experienced no downsides when using Printfection - both the platform and the people we work with are amazing. Review collected by and hosted on G2.com.
We have used Printfection for several aspects of our rebranding including employee swag and client gifts. My most recent purchase was for a branded tablecloth for a trade show. I know from our past purchases that the items they offer are high quality and that our orders will be handled quickly and with helpful customer service. Their site makes ordering easy and having a representative available through all aspects of the process is reassuring. Review collected by and hosted on G2.com.
There was an unexpected fee to have an item shipped within the timeline that was specified when I viewed the item online. But it was still reasonable for the timeline I needed. Review collected by and hosted on G2.com.
The customer service has been outstanding. Each time I've had a support request, the support team gets back to me quickly, thoroughly, and pleasantly. Which is so important when you're shipping things in conjunction with event deadlines. The software also makes it easy to keep track of all of our swag. Review collected by and hosted on G2.com.
The platform does have a learning curve but I don't really see it as a platform flaw. I think that there's a lot of terminology and complexity when it comes to inventory that may be hard to avoid. Review collected by and hosted on G2.com.
Printfection has proven invaluable for our company, especially considering our widespread operations across approximately 60 countries. By entrusting them with the coordination, necessary details, and shipping of our team's swag, they have streamlined the entire process, ensuring convenience for all parties involved. Review collected by and hosted on G2.com.
In the catalog, there is a limitation wherein you can't simply right-click to open an item in a new window. Additionally, it's worth noting that shipping to Brazil (BR) is currently not an available option. Review collected by and hosted on G2.com.
I like my account team most. I tend to be all over the place and look to my account team to help me generate new, fresh ideas. They wow me every time. Review collected by and hosted on G2.com.
Sometimes the required lead time doesn't work with my timeline. It's more of a me (lack of planning) issue than a Printfection issue. Review collected by and hosted on G2.com.
Branded products planning and management is always something that feels like a non-issue for a smaller organization... until it becomes a huge issue as the company grows. Printfection has been my vendor of choice at multiple growing startups to improve our swag game, plan orders and manage inventory, and delight stakeholders both internally and externally. The client success team is world-class and the support we receive is top notch across the entire swag lifecycle. Review collected by and hosted on G2.com.
The UI looks relatively unchaged over the past few years. Thankfully the functionality is solid and stable, but I'm looking forward to the Printfection team innovating new simpler workflows and solutions. Review collected by and hosted on G2.com.
I like best working with Alicia and Jae. They always are super helpful, provide great suggestions and ideas. Both Alicia and Jae are super professional, kind and patient. I can tell that they enjoy their jobs. I like how if I have a clarifying question about customer sourced orders, or shipping questions that the team is quick to respond and provide me with what I can expect. Review collected by and hosted on G2.com.
I can't think of anything at the moment. Review collected by and hosted on G2.com.
I love that Prinfection staff works with you and is incredibly helpful from start to finish. That partnership is invaluable. Also, the swag selection is great and if Printfection doesn't have it, the team will find it for you! Review collected by and hosted on G2.com.
Not really a criticism, but it takes a little while to learn how to work in the Printfection platform. Anything new takes time to learn but I love that the platform has so many options, as simple as sending a card with our swag which our previous swag company did not have that capability. Review collected by and hosted on G2.com.
Their staff is always friendly and professional! It's very easy to order new items, and their design team is quick to turn things around and responsive to feedback. Our support team uses Prinfection on the daily to send thank you or promotional items to our customers, right from Zendesk! Review collected by and hosted on G2.com.
Sometimes it's hard to navigate between items, campaigns, and kits to make sure everything is set up right. They don't email invoices directly to you, you have to generate them in a report. So expense reporting can be a multi-step process. Review collected by and hosted on G2.com.
The customer service at Printfection was outstanding from start to finish. Their team, led by Brooke, was friendly, responsive, and always ready to assist. They guided us through every step of the process, ensuring we felt supported and confident in our decisions. Review collected by and hosted on G2.com.
If there’s one area for improvement, it’s the availability of certain items sourced from other vendors. Popular items can sometimes be out of stock or experience slight delays in delivery. Review collected by and hosted on G2.com.
