Peeklogic Connector: Salesforce & Jira | NetSuite | Azure DevOps Pros and Cons

We use the product on the daily to help us track JIRAs in Salesforce cases. When you have dozens of tickets on your plate at one time, having the ability to monitor JIRA statuses in Salesforce streamlines the info in an easily digestible way giving you a quick idea of the progress of the JIRA without the need to check it directly. Being able to create JIRAs directly in Salesforce is also a huge feature we utilize, giving us flexibility in how we create JIRAs. All this would not possible without the real-time JIRA connector the PeekLogic has made. Review collected by and hosted on G2.com.

Sometimes the connector has some issues with the ticketing updates in JIRA, status pings wrong or doesn't ping, but may be an issue with the configuration. Review collected by and hosted on G2.com.

Peeklogic offers a simple way of creating Jiras by consolidating everything in one platform, allowing for efficient linkage between Jira and Salesforce tickets and facilitating the attachment of multiple tickets to one Jira, saving time in the process. The interface minimizes irrelevant fields, which simplifies the creation process for support, and shows Jira status updates on the SF ticket. Review collected by and hosted on G2.com.

The tool has some limitations, including the interruption of connectivity when Jira's required fields are altered and, lack of functionality for saving progress if a session is accidentally closed, and lack of support for attachments. Review collected by and hosted on G2.com.

This tool has saved my customer success and product teams a ton of time over the last few months. Being able to seamlessly connect JIRA and Salesforce together and the automation that allows our Salesforce custom object to create JIRA tickets has been a game changer for us! Review collected by and hosted on G2.com.

Nothing that I dislike, but with how quickly Salesforce deploys changes, not of the how to videos are up to date with the newest UI. We had to poke around a bit to find the right screens to complete our integration. The app is fantastic! Review collected by and hosted on G2.com.

Once setup it runs reliably and efficiently. Their support is top tier and ensures your issues are resolved to your satisfaction. Connector has removed manual processes on our end which is saving invaluable time. Additionally, this connector allows our teams to work in the software they are trained in and not having to leave their environment. Review collected by and hosted on G2.com.

Nothing, setup up took awhile, but thats expected. Product is great. Review collected by and hosted on G2.com.

The app is very customizable and the team behind it has been a pleasure to work with. Peeklogic has been able to solve and improve our processes overall. The integration has shown to be very impressive, making it extremely easy to use for our service reps. Review collected by and hosted on G2.com.

To date we have not found anything to dislike. At best some of the functionality is different than the current solution, but the architecture it is based on, like standard page layouts, justifies the difference. Not only that, the way that Peeklogic has built it makes it more resilient to future Salesforce changes. Review collected by and hosted on G2.com.

It has visual components on both ends + very flexible to configure multiple projects/issues (including triggered events). the configuration screens are user friendly so it's easy to tweak in a no-code style.

We were able to set it up very quick, and their support were online with us to make sure all goes well. Review collected by and hosted on G2.com.

Data is recorded only on Salesforce side and the Jira component sometimes require a press of a button (not always intuitive for all users) Review collected by and hosted on G2.com.

This product is very easy to install, setup, and deploy to your users. With an array of functionality including field mapping, automations, and project management without ever leaving salesforce. This has been an essential part of our business process since we installed. Support is top tier with most issues being resolved the same day. Very easy product to integrate with. Our organization utilizes it every day across a multitude of departments. Review collected by and hosted on G2.com.

If I had to put something here it would be that the deployment documentation isn't the best, but it is possible to fill the gaps with inherited Salesforce knowledge. Review collected by and hosted on G2.com.

The Peeklogic Salesforce to Jira connector provides great flexibility to accommodate the various use cases between our support teams in Salesforce and product development team in Jira.

The connector provides the two-way integration between customer support and product development to effectively address defects (salesforce cases) reported by our customers, through both manual and automated record associations. Also, it is not limited to just case or standard objects, but any custom object in Salesforce.

Most of the configuration, flows, etc. is on the Salesforce platform, and as a developer on the platform it's great to have that level of control.

Probably the most impressive part of our experience as we move closer to deploying our solution, is the level of support and consulting from Peeklogic. They have been very prompt in addressing our requirements and guiding us on how we can address our more complicated use cases from our business process.

Definitely recommend the app to others looking for a similar solution. Review collected by and hosted on G2.com.

n/a - until now there is nothing we dislike. Review collected by and hosted on G2.com.

I love how easy the Peeklogic Connector is to set up and use! It handles all the basics we need without any fuss, and the team behind it is super responsive and helpful. A great value for what you get! Review collected by and hosted on G2.com.

Minor improvements could be made around advanced customization, but nothing critical — it delivers exactly what we need today! Review collected by and hosted on G2.com.

Linking Salesforce with Jira has never been easier. The tool is fast and easy to use. We use it to track how many accounts are impacted by specific bugs, which makes it much easier to understand the bugs impact.

The support team has also been great whenever we needed help! Review collected by and hosted on G2.com.

Nothing to complain about, very easy to use and simple to integrate into day-to-day work. Review collected by and hosted on G2.com.