40 Patchworks Reviews
The lates version of the Patchworks product is as feature rich as any on the market. Having been a user of the old platform, I can categorically state that the efficiencies gained by using the latest platform are huge. it can chop a month off a 3 month project, comfortably. The rich UI and low code approach to configuration also means it is simple to guide customers through, which is hugely valuable, particularly during UAT. Requirements translate to visual flows, that a customer can understand and sign off on.
Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed.
Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us.
In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple. Review collected by and hosted on G2.com.
We are still working through some of the commercials as the platform and some of the partnership opportunities are fast flowing and ever increasing. Over time, some of this will hopefully become more boiler plate between us. Part of the evolution of the new model. Review collected by and hosted on G2.com.
Having reviewed and worked with a variety of iPaaS solutions, we selected Patchworks thanks to its reliability, modern architecture (particularly with the upgrade to CORE) and the level of service the PW team provide to enable our team and our merchants.
It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer. Review collected by and hosted on G2.com.
It would be nice if Patchworks had an enablement team in APAC, having said that, as one of their partners, we are largely able to provide this as a service to merchants. Review collected by and hosted on G2.com.
In the ever changing landscape of tech innovation Patchworks keeps up well. The integrations can be done in as little as 10 minutes or as long as 10 hours depending how technical you want to get. The support seems above average for the limited times ive needed it. eCirql use Patchworks daily for our operations as a partner agency. Review collected by and hosted on G2.com.
The escape key doesn't work when building flows to close the currently open window - Annoying but not at all a major issue. Review collected by and hosted on G2.com.
Key Strengths:
1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.
2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.
3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.
4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases. Review collected by and hosted on G2.com.
Areas for Improvement:
1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.
2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party Review collected by and hosted on G2.com.
What I appreciate most about Patchworks is its ability to centralize and automate data flows between different applications. This greatly simplifies the management of our operations and reduces potential errors related to manual entry." (This highlights automation and error reduction, common strengths of iPaaS).
"The flexibility and scalability of Patchworks are impressive. The platform seems capable of adapting to the growth of our company and the addition of new applications without requiring a major overhaul." (Emphasizing adaptability and scalability is a key advantage for any business). Review collected by and hosted on G2.com.
The cost of the platform could be a limiting factor for small businesses or projects with tighter budgets. A more flexible pricing structure could be considered. Review collected by and hosted on G2.com.
Patchworks is really easy to make all our business apps work together without needing to possess advanced technical skills. and The prebuilt connectors saved lot of time and the user experience is really good. I also really enjoy the real-time monitoring features and it is comforting to know we'll get notified if anything goes wrong. Review collected by and hosted on G2.com.
The initial setup can be somewhat intimidating if you lack experience with integration platforms, especially with complex systems. Some of the more advanced features would be helped by more in-depth documentation or click-by-click breakthroughs. But once everything is up and running, it works well. Review collected by and hosted on G2.com.
Patchworks stands out for its ease of use. The dashboard is clean and makes it simple to track data flows and spot issues quickly. While at the very beginning it might be confusing which shapes do what, Patchworks Academy course is very helpful, intuitive and easy to follow with some great examples.
I also appreciate how smooth the setup process is for most integrations—it feels like the platform anticipates common use cases, which saves a lot of time (f.e. predefined requests).
Logs for each flow are very well built, with easy of access in mind. It's very helpful to be able to see the payload per each step. Review collected by and hosted on G2.com.
Sometimes it's annoying to need to click many buttons to get back or to a certain page, but most probably it comes to getting used to it. Review collected by and hosted on G2.com.
Patchworks is an integrarion partner that can truly build custom integrations for businesses operating at scale. We were influenced by companies like Gym Shark and Lounge Underwear - if they use Patchworks for their intergrations, they must be solid! Patchworks integrates Shopify, Netsuite and PeopleVox for us.
We were really lucky to work with one of their super devs (Ben Cleminson) when our integration was being built (he came in as an SOS), and over the years even though he has moved into more senior positions he has always been there to lend a helping hand or escalate support tickets if we're in trouble. Overall I find their management team to be responsive and very willing to assist if there is a problem to be worked through.
Their Patchworks service dashboard is very easy to navigate. Review collected by and hosted on G2.com.
We had a bad initial experience with Patchworks when our integration was being developed, but Patchworks recognised this when we were in the middle of our go-live and assigned one of their top developers to our project to ensure it got across the line, as we were doing our go-live the week before Black Friday in 2021. So even though the build out and go-live was initially a massive struggle, they did sort it out for us by allocating the right person to the job when it mattered the most.
Being located in New Zealand, I do sometimes find that the support team is not very responsive to our needs, due to the different timezone we operate in. But that being said, if I'm ever having trouble getting something resolved, I'm able to reach out to the Patchworks management team who have always sorted it out for me by escalating it through the appropriate support channels. Review collected by and hosted on G2.com.
Patchwork’s connectors have unlocked a range of new potential customers for us but enabling us to onboard them a lot quicker.
Their team is helpful and proactive with helping us leverage patchworks Review collected by and hosted on G2.com.
Nothing to complain about. We struggled to get a few things set up at first, but after that it was pretty seamless Review collected by and hosted on G2.com.
Patchworks has provided a great stock and order sync between SAP and Shopify. It is so refreshing to know that the stock is correct on our website.
The support team are also very speedy at resolving issues. Review collected by and hosted on G2.com.
There are no downsides, love the product. However there have been a few issues where I needed to work with Patchworks support to resolve. For example, products and stock not syncing correctly. Review collected by and hosted on G2.com.
