Observe.AI Reviews & Product Details - Page 12

Observe.AI Product Details

Claimed

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

Product Website

Seller

Observe.AI

Discussions

Observe.AI Community

Languages Supported

Danish, English, French, Hindi, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

Product Description

Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.

Overview by

Sharni Medina

Observe.AI Media

Observe.AI Demo - Scalable Call Automation

Design Smart, Scalable Call Automation: Create custom call flows that adapt to intent, automate resolution, and reflect your business logic.

Train VoiceAI Agents with Your Best Calls: Use real transcripts to create tasks for your VoiceAI agents to replicate exactly how your top reps handle conversations.

Observe.AI Demo - Turn intelligence into action

Full insights across every conversation, for human and AI agents, to empower enterprises to optimize every interaction. With AI-driven real-time data and intuitive dashboards, teams can quickly uncover trends and make informed decisions to drive performance. Drilldown capabilities in Observe.AI’s...

Supercharge your frontline teams: Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by industry-leading AI.

Observe.AI Demo - Observe.AI Evaluations

Give your Quality teams everything they need to rapidly improve agent performance and drive customer experience with high-quality feedback, in one place.

Observe.AI Demo - Observe.AI Agent Performance & Coaching

Make actionable, informed coaching decisions. Leverage AI to track performance trends across QA Evaluations. Know exactly which skills and behaviors to coach agents on.

Official Downloads

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Why Voice AI has Failed...Until Now

Observe Ai Platform

The 4 Pillars of Observe.AI

G2 reviews are authentic and verified.

Here's how.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/13/2022

"observe"

4/5

What do you like best about Observe.AI?

super helpful to gather data quickly to share with other teammates Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

sometimes there is too much to sift through Review collected by and hosted on G2.com.

Donna B.

Sr QA Analyst

Mid-Market (51-1000 emp.)

4/20/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Review for OAI"

5/5

What do you like best about Observe.AI?

The most helpful benefit of OAI is how easy it is to review the calls. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The only feature that I dislike is that a new tab opens with every call that I view. Another feature that could be better is getting updates when the analyst report false positives. Review collected by and hosted on G2.com.

Rene M.

Quality Assurance Manager

Mid-Market (51-1000 emp.)

4/21/2022

"Simple but intuitive system for Speech Analytics."

4.5/5

What do you like best about Observe.AI?

How easy it is to build out the moments in the system. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The lack of creativity within the moments. There's not a way to save a moment within a moment to be able to drill down to certain calls. Review collected by and hosted on G2.com.

Joanna T.

Assistant Quality Assurance

Mid-Market (51-1000 emp.)

6/22/2022

"Excellency"

5/5

What do you like best about Observe.AI?

Observe ai is the best cause it is smooth to use and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

I don't have any issue regarding observe ai since i like it and it is very easy to use. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/12/2022

"Affordable gong-alternative for high volume call centers"

3.5/5

What do you like best about Observe.AI?

Once integrated, observe as helped us identify calls which met certain criteria by keyword, automate elements of our call QA process and have helped our compliance teams review calls quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Like all translation services, the system learns over time and doesn't always transcribe technical terms correctly, so they don't appear in search. We also had a difficult time connecting the system to our telephony and historical call recodings. Review collected by and hosted on G2.com.

Catherine T.

Quality Assurance Auditor

Mid-Market (51-1000 emp.)

6/22/2022

"Observe.AI is great for evaluating calls"

5/5

What do you like best about Observe.AI?

Osbserve.AI helps me to evaluate calls because of the transcriptions. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

There are some calls that have incomplete transcriptions Review collected by and hosted on G2.com.

Ramon D.

Assistant Quality Assurance

Mid-Market (51-1000 emp.)

5/20/2022

"Observe.AI is very helpful in evaluating because it has a complete feature."

5/5

What do you like best about Observe.AI?

It has a complete feature such as the form and the call. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Its transcription is not 100% accurate and does not match with the conversation. Review collected by and hosted on G2.com.

Jocelyn A.

Assistant Quality Assurance analyst

Small-Business (50 or fewer emp.)

7/21/2022

"Convenience"

5/5

What do you like best about Observe.AI?

Easy to access, understandable and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Sometimes the Script is not understandable Review collected by and hosted on G2.com.

Nathan Michael B.

Team leader

Small-Business (50 or fewer emp.)

6/9/2022

"very detailed and concise"

5/5

What do you like best about Observe.AI?

transcripts of calls , Moments that are captured and reflects negative and positive sentiments Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

calls are not updated on the day and you need to wait for the next for data Review collected by and hosted on G2.com.

Karen A.

Assistant to Sr. Director of Americas Customer Experience

Enterprise (> 1000 emp.)

10/22/2021

"Love Observe.ai"

5/5

What do you like best about Observe.AI?

I love how effortless Observe.ai makes it for us to work with them. Their whole team is very customer service-driven, resulting in a very positive experience across our team. Rob is very good at articulating multiple explanations/definitions of a business process into an easy-to-understand and straightforward output that satisfies all parties involved. He goes above and beyond to ensure he has the correct understanding of what we are trying to achieve, and he has exceeded our expectations throughout the implementation process. I have worked with quite a few other individuals at Observe.ai since the inception of this project. First, with Anant and Ben, who in such a short amount of time became like friends. Andrew in engineering, who worked diligently through the implementation process, and last but not least, Shak, our Customer Success Manager, who is perceptive, likable, and fits in very well with our team. Hats off to Observe.ai for putting together such a top-notch team. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Not a dislike, but it would be nice to see the dashboards represented in graphs. Review collected by and hosted on G2.com.

Recommendations to others considering Observe.AI:

Make sure to get real-time examples of transcription accuracy and research to what extent the vendors you are considering use AI. We were disappointed in the outcome of both with previous vendors who did not deliver as promised. That is not the case with Observe.ai, they have exceeded our expectations. Review collected by and hosted on G2.com.

What problems is Observe.AI solving and how is that benefiting you?

We needed to identify business drivers and be more proactive regarding our customers' needs. We are just beginning to use Observe.ai and are very excited about the insights we think we will gain from the data. Ask me again about the realized benefits a year from now. Review collected by and hosted on G2.com.