Mindmatrix PRM Reviews & Product Details

I like that they're willing to offer platform customization to meet your needs (at no additional cost)

Scalable solution Review collected by and hosted on G2.com.

Not very "out of the box" and requires a lot of customization that their team needs to develop from the ground up

Outdated UI/UX that feels very 2005 and not up to par with industry standard in 2025. Seriously... this is one of the worst product UI/UX I've come across.

False promises: they'll sell you that their platform can do anything you need and their functionality meets your use cases, however, this is not true. We found that they over promised/sold us and we're now back tracking.

Built for channel partners from decades past, not for partnerships of today/the future. They even refer to email campaigns as "drip campaigns" which is an outdated term (Nurture Emails is the new standard).

Implementation missteps: we had multiple instances where what we outlined/asked for in terms of how we needed things to be setup, were not actioned on/completed and we didn't realize until we identified things not working as intended. They also didn't ask discovery questions to understand our business/use cases up front, which led to us sort of guessing as to how their platform works and how it can work for our needs.

Asset Management: They say one of their primary use cases is asset management... anyone who works with partners understands that you need governance over marking certain assets as 'internal/confidential' which are restricted from downloading/sharing. However, they do not offer this feature out of the box and need to custom develop it.

Co-branding Assets: they claim they have a seamless co-branding asset tool, however, the UX to the tool is miserable to work with and overly complicated to the point where I gave up with it.

Onboarding: They will push their training/onboarding sessions to you, which are WAY too lengthy and just become a rolling readout/demo, rather than tailoring the training to your specific setup/needs. Very generalized. They don't offer on-demand lessons/videos and their help articles are impossible to navigate. Their articles also don't consistently refer to features in the same way, so it's a guessing game on what you're trying to learn/get answers to.

They also did not make use aware of the importance of domain signing on system generated emails, which if you don't do this up front, you'll end up sending emails to your partners with sketchy email aliases and sketchy URLs. I'm blown away that this is even how they operate.... platforms like Seismic offer out of the box URL/domains and email senders that don't get pushed into spam. Review collected by and hosted on G2.com.

The user friendly interface and the team. Review collected by and hosted on G2.com.

Nothing really, some features such as approving or denying deal registrations Review collected by and hosted on G2.com.

Monthly calls with our Client Success Consultant. These have been very beneficial in helping us better utilize the platform and keeping us on track. Review collected by and hosted on G2.com.

The content that is created and available for us to use is fairly limited in scope and somewhat repetitive. Review collected by and hosted on G2.com.

MindMatrix (MM as I name it with some love) is an end-to-end business solution for any company which requires understanding the marketing and sales assets, activities, and performers in many different ways. The platform is excellent by itself, but strategic planning, users onboarding, and execution will be the intuitive way to get the Return on Investment. You can consider measuring the CAPEX and OPEX to make sure all this is entirely true! Review collected by and hosted on G2.com.

There is a roadmap MM is working on. So far, I think it is a matter of time to keep improving the entire platform. Keep in mind that the platform is flexible and adaptable. Review collected by and hosted on G2.com.

The consultative process to build our partner portal was amazing and supportive. Once up and running the monthly touch points have helped us deliver a partner easy interface and navigate the hand over of staff to manage the portal. Review collected by and hosted on G2.com.

Some configuration could be pushed to the administrator and the company/organisation field could be set to remember so sales opportunites can be tracked against the partners client names. Review collected by and hosted on G2.com.

Ease-of-use is the biggest plus of Mindmatrix - The Mindmatrix portal is pretty intuitive, even for beginners. The platform has a lot of capabilities, but they are nicely compartmentalized so you see only what you need to see and use. In a couple of previous platforms that we had tried out, everything was out in the open to everyone, regardless of their user role, which was very confusing for some. Also, their dashboards are 100% customizable and widget-based. Review collected by and hosted on G2.com.

The user interface may not be modern as some but the it is easy to use and very simple Review collected by and hosted on G2.com.

MindMatrix provided Vijilan and its partners with a unified hub for better coordination of efforts related to marketing, sales, and communication. Lead generation and closing rates were improved by using the platform's specialized marketing automation and sales enablement solutions. and of course the comprehensive training materials helped in the onboarding of new MSPs, while data analytics helped with opportunities to improve teamwork between my team and our partners. Vijilan's operations and relationship with its partners improved every since we adapoted MindMatrix. Review collected by and hosted on G2.com.

I like to see integration with ChaptGPT for content creation. Review collected by and hosted on G2.com.

This company is top notch, with one of the best support team, customer service/ account management team, and after 20 years of owning several businesses, I wanted to take the time to share how great they are. Companies like these DESERVE to have a natural / organic growth from referrals, so they can stay great, and not waste money on marketing...

The content is amazing, the features and flexibility of their database and integration (in our case, with DATTO PSA), is impressive, and social posts are great as well. Really awesome company and product! Review collected by and hosted on G2.com.

The only downside is that their SMTP domains are sometimes causing emails to land in spam folder of the recipients. The workaround though is to simply add your own domain / subdomain as a sending domain, and problem is solved. This is not a risk if you have a clean list... Review collected by and hosted on G2.com.

The MM PRM Portal provided extensive customization options, allowing us to tailor the portal to our specific needs and branding requirements. From customizable dashboards to personalized partner communications, this flexibility ensures that the portal aligns perfectly with our business objectives and will enhance the overall partner experience. The MM PRM Portal also provides us with comprehensive tools for managing partner relationships, from onboarding new partners to tracking performance metrics; this portal covers all aspects of partner management. Review collected by and hosted on G2.com.

The mobile aspect of the application needs more development; although helpful, the interface is significantly below what I have expected when using the portal on a desktop. Review collected by and hosted on G2.com.

Sunil Rana has been an exceptionally knowlegable and helpful through the many years that Mindmatrix has helped us with out marketing. Sunil just takes care of everything that is needed for Nomad's marketing sucsess. Review collected by and hosted on G2.com.

They are so good at marketing that it makes me feel like I'm not doing anything... Review collected by and hosted on G2.com.