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Open LMS Reviews & Product Details - Page 3

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76 Open LMS Reviews

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76 Open LMS Reviews
4.0 out of 5
76 Open LMS Reviews
4.0 out of 5
G2 reviews are authentic and verified.
Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"eThink is a true partner in helping serve our learning community."
What do you like best about Open LMS?

All of the people we have worked with care about us. They are genuinely interested in helping us provide the best possible experience for our Moodlers. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

It was a little daunting at first to lose control of the Site administration side of things, but we can still do everything we need to do and they are very quick to take care of things that only they can do. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Thank you for your feedback! We're pleased to hear eThink has been responsive and helpful in your eLearning endeavors.

Verified User in E-Learning
AE
Enterprise (> 1000 emp.)
"Benefits of eThink"
What do you like best about Open LMS?

eThink has been very responsive to our needs. From coordinating our annual upgrades, to the fantastic support team, eThink has helped us stay current with our LMS and also worked with us and Moodle HQ to create our mobile Moodle app. eThink's webinars, newsletters and other communication with us has always proved timely and helpful to the mission of our college to deliver online education to our students, faculty and staff Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

There is nothing to dislike about eThink Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

We're so happy to hear eThink has helped you amplify your eLearning efforts amidst COVID. It's most important to us that teams are equipped with flexible, scalable, and sustainable L&D no matter what challenges come your way. Thanks for being an awesome eThink client!

See how Open LMS improved
MD
Mid-Market (51-1000 emp.)
"eThink - superb LMS vendor"
What do you like best about Open LMS?

They are an extremely timely and through support vendor. Their techs are extremely knowledgeable and helpful when troubleshooting issues. They always put the needs of their customers first and it is very obvious in their support energy. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

No compliments what-so-ever with this vendor. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Hi Marques,

Thank you for your review! We're happy to hear our team is able to help troubleshoot and support your LMS timely and thoroughly. Looking forward to continuing to provide our services and supporting your learning goals!

See how Open LMS improved
Mike W.
MW
Manager of Learning Technology Solutions
Mid-Market (51-1000 emp.)
"Decent hosted platform with poor to moderate support"
What do you like best about Open LMS?

Blackboard Open has a great feature called the personal learning designer which allows you to automate several actions within Moodle based on events that occur in the course. This tool has been useful for delivering timely messages to students and faculty term after term, and unlocking course activities based on grade received, it has very useful features we've used regularly since first adopting them as a provider. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

We've been with Open LMS since 2011 when they were originally Moodlerooms. Over that time, the support from the company degraded significantly. Frequently, issues we were having with the LMS are pushed back to us as something we were doing wrong when we clearly provided evidence otherwise. Cases will frequently go unanswered for multiple days at a time and require me to escalate them to the next level by involving our customer success manager. Blackboard's recent sale of their platform to LTG leaves us hoping that more will be invested in the case of support but that remains to be seen. The final drawback we've had with open LMS is their locked down, hashed system that is shared by multiple users. If you're looking for open access to your data, find another moodle host or expect to pay exorbitant fees to custom code a solution. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Reviewed"
What do you like best about Open LMS?

Fast response on support requests. Willingness to hold zoom sessions to work through tricky integrations. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

Lack of knowledge when eThink is facing loss of employees and our previous support people no longer work there. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Thank you for your review! We're happy our support team is able to quickly respond to your inquiries. If you have any additional questions regarding your Client Care Analyst, please send us an email at support@ethinkeducation.com. We'd love to hear from you!

See how Open LMS improved
JP
Mid-Market (51-1000 emp.)
"A New Paradigm of Service"
What do you like best about Open LMS?

eThink is the bar by which I compare all other vendors I work with. Collaborating with eThink is more like working with an internal team, one who shares your vision and commitment to quality. They quickly respond to needs, are willing to work through multiple different solutions, and are populated by people who are exceptionally personal and immensely knowledgeable. We value their willingness to listen, be open about Moodle and associated vendors, and ability to recommend additional resources to help solve complex problems. I cannot recommend eThink highly enough. If you are in the need for a LMS they support they are the premier choice. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

The only thing I disliked was an issue with their previous host, Rackspace. Now that eThink has moved to a more premier host I have nothing worth noting. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Hi Jay,

Thanks for leaving an eThink LMS review! We're so happy to hear we're achieving our purpose to serve as an extension of your IT team, with a shared vision and commitment to quality. Thanks for being a loyal eThink client!

See how Open LMS improved
Verified User in Education Management
AE
Mid-Market (51-1000 emp.)
"EThink is a wonderful partner for elearning"
What do you like best about Open LMS?

They either know the answer immediately or find it for you. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

They can be a bit pricey considering they are hosting Moodle, which is a free software. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Thank you for your review! We're happy to hear eThink can serve as your Moodle experts and support your learning initiatives.

See how Open LMS improved
Lee H.
LH
CTO/CMO
Mid-Market (51-1000 emp.)
"They made it happen!"
What do you like best about Open LMS?

We were put in a really terrible situation with another provider that half way thru continued to fail to be able to deliver a working solution. 3 weeks before we planned to migrate to our new platform we connected with Ethink and gave them a ridiculous amount of requirements. They not only delivered our MVP requirements, but in addition we were able to deliver a myriad of additional features and functionality. We were impressed also by there extremely organized approach unlike our previous experience. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

The team is sometimes conservative in what can be done or what can be delivered, however, in my experience they always over deliver and exceed expectations. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Hi Lee,

Thanks so much for sharing your experience with eThink! We're happy to here we always over deliver and exceed expectations.

See how Open LMS improved
Angie M.
AM
Small-Business (50 or fewer emp.)
"eThink Rocks!!!"
What do you like best about Open LMS?

Their customer service is exceptional. Response times are fantastic, usually less than an hour. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I don't think their has been a downside. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Angie, thank you so much for your kind words! We're very happy to hear our team has been able to provide fast ticket-response times in order to resolve your issues and answer your questions quickly and efficiently. Thank you for being a valued eThink client!

John H.
JH
Owner
Enterprise (> 1000 emp.)
"Consistent superior service!"
What do you like best about Open LMS?

World class customer service is the key. Review collected by and hosted on G2.com.

What do you dislike about Open LMS?

I can't think of a thing that I dislike. Review collected by and hosted on G2.com.

Response from Marisa DelBuono of Open LMS

Hi John,

Thanks so much for your feedback! We're very happy to hear your satisfaction with eThink's services and solutions. Looking forward to continuing to provide you with our fully-managed solutions!

See how Open LMS improved

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

22 months

Perceived Cost

$$$$$
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