The G2 on iSpring Learn

iSpring Learn Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of iSpring Learn, finding it intuitive and simple to implement for various training needs. (57 mentions)

Users find course creation easy and versatile, facilitating engaging e-learning and effective training management seamlessly. (36 mentions)

Users praise the responsive customer support of iSpring Learn, appreciating their quick feedback and follow-up on issues. (32 mentions)

Users find iSpring Learn to be intuitive, making onboarding and education simple for everyone involved. (29 mentions)

Users value the easy setup of iSpring Learn, enabling quick implementation and seamless team rollouts. (27 mentions)

Users find a lack of advanced features in iSpring Learn, limiting their experience and future growth potential. (27 mentions)

Users find the missing features in iSpring Learn, noting the need for gamification and advanced integrations. (27 mentions)

Users face integration issues, particularly with limited API options and challenges in advanced reporting capabilities. (13 mentions)

Users feel iSpring Learn has limited features, lacking customization and adequate support for academic purposes. (12 mentions)

Users face incompatibility on Mac and limited reporting options, making course management more challenging and time-consuming. (10 mentions)

G2 reviews are authentic and verified.

Here's how.

Justina N.

Training coordinator

Mid-Market (51-1000 emp.)

7/15/2025

"Quick problem resolution"

5/5

What do you like best about iSpring Learn?

I am impressed with the very quick assistance. Although the iSpring system itself is easy to understand, I made a mistake in my rush: I downloaded the Group Progress Report instead Learner Progress at the end of the training time and deleted the users. I was worried that I wouldn't know who had completed the training and wouldn't be able to produce the report I needed. I contacted iSpring Support and received my first reply within 15 minutes! What a quick and fast response! The team made a sincere effort to help me and clarify the problem. I was clearly informed that they would get back to me with a reply within 24 hours. Which is also great when you know how long it can take to resolve a problem. It did not take them 24 hours to solve my problem. I got a clear report and a detailed letter. I am very grateful for the clarity and kindness of the communication and the quick resolution of the problem. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

It's hard to say what I don't like. I've only been working with the system for a short time, so it's likely that I'll only see after a while if there's something missing. Review collected by and hosted on G2.com.

Kira A.

Head of HR Department

Small-Business (50 or fewer emp.)

6/9/2025

"Good platform, but there is room for improvement"

4/5

What do you like best about iSpring Learn?

Good interface, many opportunities to create high-quality courses, it's convenient to track employee progress, it's great that you can purchase the Suite and create awesome materials.

Sales representative Alexandra was also nice to me and tried to help all the time. Even after Implementation she followed it several times and checked how everything's going. The bad side that several times before "buying" I had to push for updating me on some issues I've shared with her.

CSM: My first meeting was with Damian, and he is a real expert: open to questions, answers immediately – everything was clear. I liked our communication.

Afterwards, we continued with Alexander. He is also good: always supportive, even outside of working hours (which is really important for me because our project has lots of urgent tasks and I need to resolve issues "right now"). His explanations were good. However, I would recommend practicing the demo side because sometimes the explanation was chaotic, and we couldn’t keep up or remember everything. (But we reviewed the meeting recording later, and it helped.) Nevertheless, Alexander did his best and answered all the questions we asked him. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

he report format for all employees is inconvenient (it would be better to have a division by departments, as everything is mixed together right now). The organizational chart is not flexible – it would be better if it were like a builder where the chart could be 'drawn.' In fact, every company has its own structural features, and here we can't take them into account. There is no integration with Telegram. The Suite also has limitations in terms of design and functionality.

Another problem: downloading requires Windows – I work on a Mac with iOS, and downloading Windows is not an option for me at all. In the end, I had to look for workarounds. It really pissed me off :) Review collected by and hosted on G2.com.

What problems is iSpring Learn solving and how is that benefiting you?

It has become a unified platform for employee training. Currently, we are training the product part of the company, but we will also be creating onboarding materials, releasing updates about news, and completing the organizational chart setup. It's very convenient to track employee progress.The next step is to use it as a knowledge base. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Kira, thank you for sharing your valuable feedback about your experience with iSpring Learn. We're delighted to hear that you appreciate the platform's interface and its capabilities for creating high-quality courses. It's heartwarming to know that both Alexandras and Damian were able to provide the support you needed, especially during those urgent moments. We understand how crucial it is to have timely assistance, and we're glad to hear they were there for you.

Your suggestions regarding the report formats and the flexibility of the organizational chart are insightful, and we are committed to enhancing these features in future updates. We're also aware of the challenges you've faced with our software on Mac systems, and we apologize for inconvenience caused. We truly value your input and hope to create a better, more flexible experience for you and all our users. Thank you again for your truly constructive feedback and for being a part of our community!

May you be successful in what you are doing :)

Charu A.

Teaching Assistant

Small-Business (50 or fewer emp.)

5/28/2025

Guest users or non-business users of the software, not included in G2 scores.

"Bitter sweet experince"

4.5/5

What do you like best about iSpring Learn?

I loved that I could use the iSpring plugin in PPT, so I wasn't worried about integrating fonts and animation. Moreover, I could use iSpring LMS to host the course as well, which I find pretty neat! I have used it for 2 projects so far, but I am looking forward to using iSpring more frequently :) Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

I found navigating my way into using new features challenging. The voiceover alignment with the video was especially difficult, to the point that I gave up in the end. I would appreciate better tutorials and/or instructions for each feature and its use. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Charu, thank you for sharing your experience with iSpring Learn! We're so glad to hear that you enjoy using the iSpring plugin in PPT and find the LMS hosting feature useful. We appreciate your feedback about navigating new features and aligning voiceovers with videos. We are constantly working on improving our tutorials and instructions to make the platform more user-friendly. If you need any assistance or have specific questions about using iSpring tool, please don't hesitate to reach out to our support team under support@ispring.com. They may even make a screenrecording for you to find what is needed :)

We're here to help you make the most out of your e-learning projects. Thank you for choosing iSpring!

Emma M.

Design Manager

Mid-Market (51-1000 emp.)

5/26/2025

"A gamechanger for small businesses dipping their toes into learning platforms"

4.5/5

What do you like best about iSpring Learn?

We love iSpring Learn as it is simple and intuitive to use as a small business (approx 60 employees) dipping our toes in the water for our first online learning platform experience. It was super easy to upload our existing training material and even easier to create new material and courses within iSpring Learn. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

The downsides for iSpring Learn is that I've found limitations with the reporting capabilities. I have made suggestions to iSpring Support. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Emma, we're very glad to hear that iSpring Learn has been a gamechanger for your business! It's stellar to know that you find it simple and intuitive to use, and that it has helped you easily upload existing training material and create new courses.

We understand your concerns about the reporting capabilities and will work to improve this aspect of our platform.

Thank you again for your time and review, and may you be successful in what you are doing!

Guillaume v.

CEO

Small-Business (50 or fewer emp.)

5/27/2025

"iSpring Learn is one of the easiest and most complete LMS systems in the market"

4.5/5

What do you like best about iSpring Learn?

iSpring Learn is a very complete solution, because of it's incredible good UI it's easy to use, and because of it's very good structure the implementation is easy and smooth. We are using it very frequently into several departements and it's great overal. We have set up integrations and with the predefined options thats easy. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

What's not to like? iSpring learn is great. Setting up branching and groups is sometimes limited, but for most companies it will be fine. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Guillaume, thank you for sharing your positive experience with iSpring Learn!

So pleasing to hear that you find our LMS system easy to use and beneficial for managing multiple departments across different locations. We appreciate your feedback on the limitations you've encountered with setting up branching and groups. Your input is valuable. Be assured your voice is heard and your opinion is considered. Hope we will impress you one day with a stellar feature.

Thank you for choosing iSpring Learn!

Cindy H.

Safety Manager

Mid-Market (51-1000 emp.)

5/27/2025

"Enjoyable interactive software"

5/5

What do you like best about iSpring Learn?

I like how I can take an already created power point orientation packet and create something both interactive and fun for learners.

I like how I create scorm files to use in our LMS platform. And it is fairly easy to use. I've only been using it for a couple of weeks and I've already mastered 2/3rd's of the software functions.

The customer service is also very helpful if you need them in a pinch. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

I think it's a little confusing as to how to use the cloud to your advantage. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Cindy, thank you for sharing your positive experience with iSpring Learn! We're so pleased that you find our software interactive and user-friendly. We appreciate your feedback about the cloud feature and will work on providing clearer guidance on utilizing it effectively.

If you need any assistance with maximizing the cloud capabilities or have any other questions, please don't hesitate to reach out to our customer service team support@ispring.com or your manager. Everyone will be more than happy to guide you, eve in a session if you prefer.

We're here to help you make the most out of iSpring Learn and ensure a seamless learning experience for your employees. Thank you for choosing iSpring tools!

Sonnya Johanna R.

Safety coordinator

Mid-Market (51-1000 emp.)

6/13/2025

"This is a great tool for LMS, offering robust online learning capabilities."

4.5/5

What do you like best about iSpring Learn?

It provides the option to create and customize your own training programs, ensuring flexibility to meet various learning needs. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

As a licensing-based software, costs may vary depending on the number of users logging in each month and could be expensive. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Sonnya Johanna, thank you for sharing your feedback on iSpring Learn! We're very much glad to hear that you appreciate the robust online learning capabilities and the flexibility it offers for creating customized training programs. We understand and consider your concern about the licensing costs varying based on user logins.

Regarding the ability to archive or deactivate courses, we appreciate your patience as we work on enhancing this feature. Your input is valuable to us, and we aim to provide a seamless learning experience. If you have any further suggestions or questions, please feel free to reach out. We're here to assist you every step of the way!

Ivan B.

Clinical Nurse Educator

Mid-Market (51-1000 emp.)

11/21/2023

"Thorough and easy to use"

4.5/5

What do you like best about iSpring Learn?

The staff response when raising an issue is fast and they always follow up.

ISpring is willing to listen and implement new features based on feedback.

New features are introduced regularly.

Linking to the app in powerpoint is seamless. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

Individual training history reports could be a little more streamlined. Review collected by and hosted on G2.com.

Renee F.

Systems Coordinator

Mid-Market (51-1000 emp.)

5/27/2025

"Extremely helpful and user friendly!"

4.5/5

What do you like best about iSpring Learn?

This has been an incredible investment for us, very very easy to upload courses and view, as well as track user signups and courses that were taken. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

Honestly, nothing. This has worked so well for us. Review collected by and hosted on G2.com.

Response from Daria Sagde of iSpring Learn

edit

Renee, thank you for the glowing review! We are thrilled to hear that iSpring Learn has been such a valuable tool for your organization. We are delighted that you find our platform user-friendly and efficient for managing your training programs.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We are here to support you every step of the way. Thank you for choosing iSpring Learn and may you be successful in what you are doing!

Tamar G.

HR Manager/Corporate Trainer

Mid-Market (51-1000 emp.)

6/25/2024

"One place for all of your training information"

4.5/5

What do you like best about iSpring Learn?

The creation of courses is easy. I can upload and drag/drop each one in order... or move them around as I edit. I love the different reports that can be pulled. There is easy access for all of our team. I have had the customer support team help me to understand how some items are showing up and it helped me to understand how user friendly it really is. As a creator, I can create. As the learners log on, they can easily see what their next steps are. Tracking the training process is helpful as well as users leaving commentary or requests. Review collected by and hosted on G2.com.

What do you dislike about iSpring Learn?

You really do need to have a training meeting with their IT team in order to be able to fully use the platform. I tried to set up groups and teams on my own and it became pretty messy since I didn't really know what I was doing. There are videos you can watch (which I did) but it was hard to fully understand. Review collected by and hosted on G2.com.

What problems is iSpring Learn solving and how is that benefiting you?

We are a restaurant group with 400+ employees. Ensuring that all of our staff starts their employement with us on the same foundation, iSpring has allowed us to create material that we know EVERYONE will see/go through. It's maintaining a consistentcy within our organization. We have seen less errors as well as the newer employees feeling knowledgable when they interact with guests. Review collected by and hosted on G2.com.