IBM Robotic Process Automation (RPA) Pros and Cons

IBM Robotic Process Automation (RPA) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the AI capabilities of IBM RPA, significantly enhancing their automation intelligence and efficiency. (1 mentions)

Users appreciate the intuitive drag-and-drop interface, enabling easy bot creation for both technical and non-technical team members. (1 mentions)

Users praise the intuitive drag-and-drop interface, facilitating seamless bot creation for all team members. (1 mentions)

Users value the intuitive drag-and-drop interface, making IBM RPA accessible for both technical and non-technical team members. (1 mentions)

Users benefit from the intuitive drag-and-drop interface, making bot creation accessible for all team members. (1 mentions)

Users find the difficult setup of IBM RPA to be time-consuming and require considerable technical expertise. (2 mentions)

Users find the costs prohibitive, especially when considering the time-consuming initial setup compared to competitors. (1 mentions)

Users find that some advanced integration features require technical knowledge, making initial setup time-consuming. (1 mentions)

Users find that advanced features require technical expertise, which can complicate initial setup and integration processes. (1 mentions)

Top Rated IBM Robotic Process Automation (RPA) Alternatives

Nintex

(1,311)

4.2 out of 5

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marcos b.

Mid-Market (51-1000 emp.)

10/10/2023

"Very efficient and practical"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The ease of use and the considerable improvement of results Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

So far I haven't seen any defects

There is no disadvantage Review collected by and hosted on G2.com.

Rafael L.

Mid-Market (51-1000 emp.)

10/16/2023

"Excellent"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The possibility of automating manual processes. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Despite facilitating the automation of the process, if there is any misconfiguration, the process does not conclude. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/12/2023

"A promising experience"

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

"IBM RPA" is a solution that allows automating business and IT processes at scale, with ease and speed. The "bots" perform tasks without delays and enable digital transformation. Some points I liked most about the tool are:

- The simple licensing, low-code development, and deployment options.

- The integration with OCR and intelligent "chatbots" to automate more types of work.

- The intelligent distribution of work among various "bots".

"IBM RPA" is a new tool in the market, but promising, with a user-friendly development environment and good documentation to assist in learning how to use it. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Being a new tool, it still lacks a few functionalities that already exist in older and more established tools in the market, which is understandable, but the important point is that the development team has been continuously implementing improvements in this project. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

"IBM RPA" has been solving various problems, in my case, in a large telecommunications company, such as:

- Speeding up the provisioning of new services and lines for customers with increased operational performance.

- Improving customer experience by reducing wait times and facilitating support.

- Reducing errors in tasks, such as data entry, information sharing, and compliance.

As a result, the benefits the tool brings me are in cost savings on operations and labor, higher quality and accuracy of data and processes, greater customer satisfaction and loyalty, and increased innovation and competitiveness in the market. Review collected by and hosted on G2.com.

Nicolás R.

Mid-Market (51-1000 emp.)

5/19/2023

"Meets expectations"

4/5

What do you like best about IBM Robotic Process Automation (RPA)?

It has a user-friendly interface and is easy to use, with useful integrations for various use cases. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The community available for support is not very large, and the error logs are very difficult to decipher without help from an IBM team. Review collected by and hosted on G2.com.

CESAR K.

Mid-Market (51-1000 emp.)

10/16/2023

"Reflexive"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Productivity gain and team availability for essential activities Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Dependency on programming experience Review collected by and hosted on G2.com.

Augusto K.

Mid-Market (51-1000 emp.)

5/12/2023

"The use of IBM RPA allows our company to operate 24 hours a day."

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The scheduled operation of the product allows our company to perform administrative tasks during the early morning, increasing the productivity of our services. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The level of assertiveness in screen recognition still seems to require some development. Review collected by and hosted on G2.com.

Paulo R.

Mid-Market (51-1000 emp.)

10/10/2023

"The training was concise and productive."

3.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Productivity is the release of the employee for other non-repetitive tasks. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

If the process is not well designed, the result will not be satisfactory. Review collected by and hosted on G2.com.

Denise R.

Mid-Market (51-1000 emp.)

5/15/2023

"A tool easy to use for automating various tasks and processes"

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like that it includes automation through chatbots. Interacting with web pages is very easy and the dashboards for monitoring the execution of the bots. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Sometimes it causes issues stabilizing the message queue, and it's necessary to ask IBM support to resolve it since there isn't much documentation. Review collected by and hosted on G2.com.

Leandro d.

Coordenador jurídico

Mid-Market (51-1000 emp.)

10/14/2023

"The initial effort is worth it, the reward is great."

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The level of service, few errors, codes that work. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I don't know programming languages deeply. Review collected by and hosted on G2.com.

Fabiano Gustavo A.

Small-Business (50 or fewer emp.)

5/12/2023

"RPA for Business in all areas."

4/5

What do you like best about IBM Robotic Process Automation (RPA)?

What I like most is the part of building automations, using a language specifically developed for this, natively connecting with browsers, operating systems, among others. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

What I don't like is the security of the password vault, where the developer can obtain the password, and in banking automations, this is concerning. The cost of licenses is another point I hear complaints about from clients. Review collected by and hosted on G2.com.