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IBM Robotic Process Automation (RPA)
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IBM Robotic Process Automation (RPA) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the AI capabilities of IBM RPA, significantly enhancing their automation intelligence and efficiency. (1 mentions)
Users appreciate the intuitive drag-and-drop interface, enabling easy bot creation for both technical and non-technical team members. (1 mentions)
Users praise the intuitive drag-and-drop interface, facilitating seamless bot creation for all team members. (1 mentions)
Users value the intuitive drag-and-drop interface, making IBM RPA accessible for both technical and non-technical team members. (1 mentions)
Users benefit from the intuitive drag-and-drop interface, making bot creation accessible for all team members. (1 mentions)
Users find the difficult setup of IBM RPA to be time-consuming and require considerable technical expertise. (2 mentions)
Users find the costs prohibitive, especially when considering the time-consuming initial setup compared to competitors. (1 mentions)
Users find that some advanced integration features require technical knowledge, making initial setup time-consuming. (1 mentions)
Users find that advanced features require technical expertise, which can complicate initial setup and integration processes. (1 mentions)

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284 IBM Robotic Process Automation (RPA) Reviews

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IBM Robotic Process Automation (RPA) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Consulting
CC
Enterprise (> 1000 emp.)
"I found it easy to use with comprehensive training and resources available for preperation"
What do you like best about IBM Robotic Process Automation (RPA)?

AI and cognitive services provides AI capabilities and advantage over other tool to enhance thr capabilities of intelligency Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Intial set is time consuming and costing seems on upper side in comparison to other similar kind of tool in market Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Mid-Market (51-1000 emp.)
"I had an excellent experience."
What do you like best about IBM Robotic Process Automation (RPA)?

I believe that the main benefit is related to the time of the analysts involved with the demand; they have more time to actually analyze and create action plans, instead of doing manual work that is often repeated in the same way every day. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

As I am an analyst and cell leader, I make the automation request to another department, for this reason I have not had any complaints so far. Review collected by and hosted on G2.com.

Lucas M.
LM
Supervisor de qualidade (Farmacêutico)
Mid-Market (51-1000 emp.)
"Resources and support"
What do you like best about IBM Robotic Process Automation (RPA)?

The system has many features, and they are easy to use, our project trained people without IT contact, business users, and it was very smooth. Having a good understanding of logic makes it easy. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There are few, today it serves us completely. A boring part is the version update on production machines, as the versions often released are not the clearest. Review collected by and hosted on G2.com.

Juan Gabriel  S.
JS
Mid-Market (51-1000 emp.)
"Process automation consultant"
What do you like best about IBM Robotic Process Automation (RPA)?

I have been working with IBM RPA for more than 1 year, and the good things I can highlight are:

• Great adaptability of the RPA Studio when developing bots. Having both the drag-and-drop option and the option to "write" the code makes it easy to start programming. Personally, the drag-and-drop bothers me a bit, so I feel more comfortable writing code.

• Multiple integrations with programs. I find it faster to automate SAP with IBM RPA than with other tools.

• The website for managing the tool seems very convenient to me. The dashboard, the scheduling of bots, etc.

• Very good support area of IBM with the tool. They were always very willing to answer my queries and are active in their work. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I have been working with IBM RPA for more than 1 year, and the bad things I can highlight are:

• The installation of the tool has brought me several problems. I had to request assistance from support to complete it because things like the Vault or bot programming were not working. The assistance I received was good.

• The documentation of the tool is unclear on some of its pages. One reads the documentation but still has doubts. It doesn't happen with all chapters of its documentation, but it does with some.

• The way the tool focuses on sales seems unintuitive to me. Extra steps are required compared to other automation tools. Review collected by and hosted on G2.com.

RF
Enterprise (> 1000 emp.)
"Needs improvement"
What do you like best about IBM Robotic Process Automation (RPA)?

I liked the part about development, I found the studio to be a very interactive and easy tool for developing RPA. The recorder part is also nice and helps in identifying elements. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I did not like the tenant, the scheduler is confusing and does not stop when we deactivate the scheduler, the robot continues running anyway. Another thing I did not like was the recognition of system elements like SAP, IBM does not recognize some of the main buttons of SAP, to work around this we had to use SAP's own script. Another thing that I think should be simpler is the configuration of security keys, the installation is confusing and you still have to install a certificate on the machine. Review collected by and hosted on G2.com.

MF
Mid-Market (51-1000 emp.)
"Powerful tool. Challenging learning process."
What do you like best about IBM Robotic Process Automation (RPA)?

The names of the tools are very intuitive, making it easier to create scripts and learn the tool. With this, we were able to automate some processes that previously took a lot of time to execute.

Even without much programming knowledge, I was able to learn to use the tool (IBM RPA Studio) fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The documentation on the IBM site is not very weak. The explanations are not clear for the user/developer.

And the courses on the IBM site are not available in Portuguese, making it difficult for those who do not have knowledge of English. Review collected by and hosted on G2.com.

JC
Analista de Automação
Enterprise (> 1000 emp.)
"High performance automation with IBM RPA"
What do you like best about IBM Robotic Process Automation (RPA)?

It is a simple platform with a low learning curve. The development of automation is fast and practical, as almost everything needed for end-to-end automation is already available on the platform, without the need for additional package installation. Variety of commands that make automation practical. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Some versions had updates where something did not go as expected and some things that used to work stopped functioning. The release of APIs for communication with the repository is something that would bring a very significant benefit to the platform. Improving task scheduling by having more options. Review collected by and hosted on G2.com.

ESROM O.
EO
Enterprise (> 1000 emp.)
"Workshop IBM ViaFlow"
What do you like best about IBM Robotic Process Automation (RPA)?

The reading of documents with the OCR function will be the most important item in relation to other tools on the market. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There are many limitations in the tool, what is most lacking is the automation of Google and Microsoft (Online) spreadsheets. We have to make a very large development effort to automate this feature. Review collected by and hosted on G2.com.

RR
Enterprise (> 1000 emp.)
"Overall, it is positive."
What do you like best about IBM Robotic Process Automation (RPA)?

Quite easy to update the code and implement in production. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There is no "or" and "and" operator.

It would be nice if the "logMessage" also created a local log.

Bugs. Review collected by and hosted on G2.com.

Guilherme C.
GC
Líder Técnico
Mid-Market (51-1000 emp.)
"The IBM tool is very practical and intuitive."
What do you like best about IBM Robotic Process Automation (RPA)?

Programming with Studio is simple and easy even for those who are not familiar with programming, as the block commands prevent possible implementation errors. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I see that there is a lack of detail in the documentation of some commands. There are commands where the documentation has more fields than exist in the Studio, for example. Review collected by and hosted on G2.com.

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IBM Robotic Process Automation (RPA) Features
Visual Editor
Workflow Recording
Pre-Built Templates
Bot Scheduling
Attended Automation
Unattended Automation
OCR
Machine Learning
NLP
IBM Robotic Proce...