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Helpmonks Features
What are the features of Helpmonks?
Productivity Tools
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System
Analytics
- Email Tracking
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Helpmonks Categories on G2
Filter for Features
Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data | |
Integration | Integrates with other customer service software to improve support and enhance functionality | Not enough data | |
Reporting | Provides analytics tools that reveal important business metrics and track progress | Not enough data | |
Dashboards | Displays important metrics relating to performance | Not enough data | |
Custom Tracking Domain | Ability to define a custom domain from which emails are sent. | Not enough data | |
Multiple Domains | Able to send emails from multiple domains. | Not enough data | |
Dedicated IP | See feature definition | Ability to use a dedicated IP for deliverability. | Not enough data |
Documentation | Availability and quality of documentation for API, code library, implementation, and set up. | Not enough data | |
Sender Reputation Management | Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others. | Not enough data | |
Tracking & Reporting | Tracks emails sent and delivery rates and compiles them into standard reports. | Not enough data | |
Enterprise Scalability | Provides features and infrastructure to allow scaling for large organizations. | Not enough data | |
Performance and Reliability | Emails are consistently received and software performs reliably. | Not enough data |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket | Not enough data | |
Ticket Response User Experience | User Experience of responding and receiving a response | Not enough data | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions | Not enough data | |
Automated Response | Respond to common requests with standard reply | Not enough data | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) | Not enough data |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions | Not enough data | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives | Not enough data | |
Customer/Contact Database | Central repository for account and contact information | Not enough data |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | Not enough data | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | Not enough data | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
Administration
Template Creation | Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates. | Not enough data | |
Preset Template Availability | Quantity and quality of preset email templates for administrators to construct their own emails. | Not enough data | |
Custom Unsubscribe | Able to customize the unsubscribe templates, handler, and tracking. | Not enough data | |
Email Segmentation | See feature definition | Able to segment transactional emails based on their purpose. | Not enough data |
Detailed Server Logs | Detailed logs for tracking and debugging mail server activity. | Not enough data | |
Notifications | Alerts administrator whenever a pre-set event occurs. | Not enough data |
Integrations
Webhooks | See feature definition | Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.) | Not enough data |
Event Tracking API | API used to track the status of emails. | Not enough data | |
Mail Send API | API used to send emails (e.g. Web API, SMTP API) | Not enough data | |
Spam Filter Testing | Testing to ensure emails do not go to recipient's spam folder. | Not enough data |
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. 16 reviewers of Helpmonks have provided feedback on this feature. | 89% (Based on 16 reviews) | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 16 Helpmonks reviews. | 86% (Based on 16 reviews) | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. This feature was mentioned in 15 Helpmonks reviews. | 84% (Based on 15 reviews) | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. 14 reviewers of Helpmonks have provided feedback on this feature. | 85% (Based on 14 reviews) | |
Templates | As reported in 13 Helpmonks reviews. Allows users to create canned answers or templates for email responses. | 87% (Based on 13 reviews) | |
Integrations | Integrates without outside software to provide additional functionality or pull information. 11 reviewers of Helpmonks have provided feedback on this feature. | 77% (Based on 11 reviews) | |
Tagging System | Based on 15 Helpmonks reviews. Provides a tagging system to allow users to sort emails by relevant subject. | 89% (Based on 15 reviews) |
Analytics
Trends | Analyzes trends in email content and resolution. | Not enough data | |
Performance Tracking | Tracks performance and productivity of users inside the application. | Not enough data | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. 10 reviewers of Helpmonks have provided feedback on this feature. | 92% (Based on 10 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
Agentic AI - Help Desk
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Shared Inbox
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
