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Compare Front and Helpmonks 
At a Glance
Market Segments
Small-Business (49.6% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19.00 1 user/month
$19 - $39 - $69 per mailbox per month
Front
Star Rating
(2,299)4.7 out of 5
Market Segments
Small-Business (49.6% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansHelpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its "Unified Inbox" feature, allowing for seamless management of multiple communication channels, while Helpmonks offers a solid but less integrated experience in this area.
- Reviewers mention that Front's "Internal Discussion" tools are highly effective for team collaboration, scoring 9.5, whereas Helpmonks' similar feature scores lower at 8.6, indicating a less robust collaborative environment.
- G2 users highlight Front's superior "Email Tracking" capabilities, with a score of 8.9, compared to Helpmonks' 9.2, suggesting that Helpmonks may provide more comprehensive tracking options, which some users find essential for their email campaigns.
- Users on G2 appreciate Front's "Response Automation" feature, scoring 8.9, which streamlines customer interactions, while Helpmonks' automation features are perceived as less intuitive, scoring 8.4.
- Reviewers say that Helpmonks shines in "Customer Profiles" management, scoring 8.8, which allows for better personalization, while Front's similar feature is not as highly rated, indicating a potential gap in user experience for Front in this area.
- Users report that Front's "Customization" options are robust, scoring 8.5, allowing for tailored workflows, while Helpmonks' customization features are seen as more limited, which may affect user satisfaction for those needing specific configurations.
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
Free Trial
Front
Free Trial is available
Helpmonks
Free Trial is available
Ratings
Meets Requirements
9.1
1,814
8.4
17
Ease of Use
9.2
1,829
9.0
19
Ease of Setup
8.8
617
8.6
13
Ease of Admin
8.9
452
7.9
13
Quality of Support
9.1
1,562
8.8
18
Has the product been a good partner in doing business?
9.2
439
9.4
12
Product Direction (% positive)
9.3
1,703
9.4
21
Features by Category
Ticket and Case Management
8.9
225
|
Verified
Not enough data
9.0
224
|
Verified
Not enough data
9.0
246
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
9.0
269
Not enough data
9.2
245
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
Generative AI
7.9
33
Not enough data
8.5
34
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
198
|
Verified
Not enough data
9.2
236
|
Verified
Not enough data
8.8
196
|
Verified
Not enough data
8.4
177
|
Verified
Not enough data
7.8
99
Not enough data
Platform
8.4
184
|
Verified
Not enough data
8.4
253
|
Verified
Not enough data
8.8
226
|
Verified
Not enough data
8.6
198
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
599
Not enough data
8.6
500
Not enough data
8.0
449
Not enough data
Design
8.8
623
Not enough data
8.3
506
Not enough data
8.8
718
Not enough data
8.8
680
Not enough data
8.7
538
Not enough data
Generative AI
7.8
164
Not enough data
8.0
164
Not enough data
Usability
8.7
58
Not enough data
8.8
57
Not enough data
8.8
59
Not enough data
Reporting
8.2
57
Not enough data
7.5
54
Not enough data
8.0
58
Not enough data
Generative AI
7.7
32
Not enough data
7.7
33
Not enough data
Inbox Tools
9.3
780
Not enough data
8.9
787
Not enough data
9.1
765
Not enough data
9.0
806
Not enough data
Coordination Tools
8.5
699
Not enough data
8.7
680
Not enough data
8.7
619
Not enough data
Software Options
9.3
766
Not enough data
8.6
697
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
472
Not enough data
8.8
366
Not enough data
8.7
366
Not enough data
8.8
324
Not enough data
Support Automation
8.7
393
Not enough data
8.9
396
Not enough data
8.7
358
Not enough data
8.6
308
Not enough data
Generative AI
8.2
91
Not enough data
8.3
91
Not enough data
Sorting & Filtering
8.3
193
Not enough data
9.1
196
Not enough data
7.6
187
Not enough data
8.4
187
Not enough data
Integrations
8.0
181
Not enough data
8.4
186
Not enough data
7.4
173
Not enough data
Time Management
9.0
187
Not enough data
8.7
185
Not enough data
9.4
192
Not enough data
Generative AI
7.6
99
Not enough data
7.1
94
Not enough data
7.9
97
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
29
Not enough data
8.2
29
Not enough data
7.9
28
Not enough data
Communication
8.8
210
|
Verified
Not enough data
8.9
257
|
Verified
Not enough data
8.9
200
Not enough data
8.9
223
|
Verified
Not enough data
8.8
144
Not enough data
Internal Use
8.4
253
|
Verified
Not enough data
9.2
275
|
Verified
Not enough data
8.9
187
Not enough data
8.9
213
Not enough data
9.5
278
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.2
48
Not enough data
8.3
47
Not enough data
7.8
47
Not enough data
8.0
45
Not enough data
8.3
44
Not enough data
Self-Service Platform
7.9
44
Not enough data
8.3
44
Not enough data
7.9
44
Not enough data
8.1
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
22
Not enough data
7.9(won by default)
21
Not enough data
Process
9.1(won by default)
191
Not enough data
8.8(won by default)
153
Not enough data
8.9(won by default)
166
Not enough data
Channels
9.5(won by default)
235
Not enough data
9.1(won by default)
186
Not enough data
8.9(won by default)
176
Not enough data
8.4(won by default)
126
Not enough data
9.1(won by default)
152
Not enough data
Insight
8.9(won by default)
135
Not enough data
8.7(won by default)
153
Not enough data
8.8(won by default)
133
Not enough data
9.0(won by default)
148
Not enough data
Generative AI
7.7
15
Not enough data
7.9
15
Not enough data
Categories
Categories
Shared Categories
Front and Helpmonks are categorized as Shared Inbox, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Marketing and Advertising
4.7%
Other
63.9%
Hospitality
11.5%
Computer Software
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Helpmonks
Most Helpful Favorable Review
Eric M.
Verified User in Automotive
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering...
Most Helpful Critical Review
Verified User in Financial Services
I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it.
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Eric M.
Verified User in Automotive
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Verified User in Financial Services
I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it.
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Helpmonks has no discussions with answers
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