The G2 on Geek Support

Geek Support Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support of Geek Support for their patience and willingness to help with any issue. (4 mentions)

Users commend the helpful support of Geek Support, appreciating their patience and understanding in resolving issues. (2 mentions)

Users value the 24/7 availability of Geek Support, ensuring help is always just a call away. (1 mentions)

Users praise the ease of use of Geek Support, enjoying a smooth and friendly customer experience. (1 mentions)

Users commend the efficiency of Geek Support, highlighting quick responses and effective solutions to their needs. (1 mentions)

Users find the service to be expensive, yet they believe the benefits justify the high cost. (1 mentions)

Users mention the time zone issues that limit weekend access, yet promote a healthier work-life balance. (1 mentions)

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Christin D.

Small-Business (50 or fewer emp.)

1/9/2025

"The BEST investment we have made as a company!"

5/5

What do you like best about Geek Support?

The team at Geek Support! Their knowledge and service is exceptional! When you call them there is no dumb question where they are concerned. They are always courteous, patient and go above and beyond to solve any problem regardless how big or small. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

The only downside is that I can not reach them on the weekend, but that is probably a good thing. It forces me to take the weekend and have a healthy work, life balance. :-) Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

For years I tried to wear all of the hats in our company. If you knew me this is laughable. I am not tech savvy at all, but more than others in our company. I was being asked to fixed problems that were beyond my scope of expertise, let alone comprehend. So, I did the smartest thing ever and found Geek Support. Matt contacted me immediately and confidentally explained their service, the benefit of working with this american based company and the benefit of working with their highly skilled 4 man team. I was instantly sold and it has been a beautiful relationship ever since. Within days, the team on-boarded our staff members and we were up and running. We call them for the simplest of things to much more complicated issues (complicated to me, lol!). Nevertheless, the Geek Squad is always eager to help us with any situation that arises. Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

They are helping us in many areas, but at the present they are digitally organizing us! As a company we are in need of everything being in one place. So, the Geek Support team is tackling this head on and migrating everything to Sharepoint for us. Exciting times for our company! Review collected by and hosted on G2.com.

Hunter L.

Small-Business (50 or fewer emp.)

3/17/2025

"GeekSupport did such an awesome job!"

5/5

What do you like best about Geek Support?

Customer Service was great and they were easy to work with! Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

None... there is nothing to dislike about them. Maybe cost was a little up there, but well worth it! Review collected by and hosted on G2.com.

irvin p.

Mid-Market (51-1000 emp.)

1/17/2025

"Perfect support solutions company."

5/5

What do you like best about Geek Support?

The GeekSupport team was up an supporting our porduct line within 2 weeks. The team of support techs are professional but also compassionate for customers and there circumstances. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

I have not experienced a down side of using Geek Support. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

I would highly recommend meeting with the company and discussing your needs. They are best at providing solutions and standing behind their promises. Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

Geek Support was available to support my company's smart devices with incredible efficiency and limited training. GeekSupport is great with all customers technically inclined and those that need more time. Review collected by and hosted on G2.com.

Paul S.

Founder of Pioneering Parttners

Small-Business (50 or fewer emp.)

1/17/2025

"What a great team."

5/5

What do you like best about Geek Support?

They are incredibly helpful and provide support with patience and understanding, especially when you feel something cannot be resolved. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

I have nothing I dislike. They have been a great partner and being a small business, verty helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

I highly recommend them; choosing them for IT support was the best decision I made. It is small team and. they make you feel they are part of your team Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

OMG they have helped me with all my issues. From moving storgae platforms to setting up email. Review collected by and hosted on G2.com.

Caitlin Bartley M.

CEO & Founder

Small-Business (50 or fewer emp.)

11/19/2024

"Went above and beyond and solved my issue fast!"

5/5

What do you like best about Geek Support?

They were so friendly and responsive, I had a unique ask and Matt who I spoke to mentioned he needed to chat internally, he called me back within the half hour and was able to address my needs right then! They're pricing is fair and they did the job correctly/fixed what I needed. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

Nothing, could not have been a more pleasant experience. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

Hihghly recommend! Friendly and responsive, pricing is fair, a pleasure to work with Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

Fast and reliable IT help. Something I am less familar with and can be very overwhelming if it's not your skillset. Review collected by and hosted on G2.com.

Fara M.

Small-Business (50 or fewer emp.)

8/29/2024

"24/7 availability, Knowledgeable and friendly."

5/5

What do you like best about Geek Support?

Their 24/7 availability and remote access. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

I will let you know when I find something not to like. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

Great team, very dependable and always happy to help. Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

Geek Support is literally our IT department. As a small business we depend on having a reliable IT team that can be reached when we need them.

They initially had to come in person to set us up, and now when we have a question, they log in remotely to check it out which makes it fast and easy for us. Review collected by and hosted on G2.com.

Jose C.

Vendor Manager

Small-Business (50 or fewer emp.)

11/4/2024

"Best IT Support Experience!"

5/5

What do you like best about Geek Support?

The customer experience and their patience and willingness to help. Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

Everything is amazing. Not a single complaint. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

They are your go-to, all in one, IT solution Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

They handle all IT Support-related matters inside the organization. They are extremely accurate and have provided the best customer experience possible. Review collected by and hosted on G2.com.

Antonio Y.

Unemployed

Small-Business (50 or fewer emp.)

11/2/2023

"I've had a great experience with geek support"

5/5

What do you like best about Geek Support?

I like the fact that they are available they're online chat by phone or by email in case anything or any issues come into play or action while online if I feel like I have any questions that I want to ask or inquire about I just curious about I can always email them or simply get in the chat when I go on the website I also like the secure and smooth support and customer satisfaction that they give and it's good for my Chromebook whenever she misses something or I'm not sure contact The Geek Squad just to make sure I like that and they're very nice and understanding and willing to work with me!! Review collected by and hosted on G2.com.

What do you dislike about Geek Support?

They're very expensive even though the prices are supposed to be fair it still can be a little pocket costly if you're on a budget like myself,lolls. Review collected by and hosted on G2.com.

Recommendations to others considering Geek Support:

I will save you considering the geek support don't second guess yourself if you can afford it go for it it won't hurt and it's very worth it it's the Geeks quiet if you have any issues with your computers Windows or Chromebook MacBook they are located inside of Best Buy if you can't get to your local Best Buy there are many various ways to get in touch with them if you have any issues problems concerns or security VPN configurations in a Securities and things of that nature!!!! Those Geeks have your back,lol Review collected by and hosted on G2.com.

What problems is Geek Support solving and how is that benefiting you?

Geek support is solving your security system issues such as detections removal of viruses prevent your maintenance VPN configurations for employees who either work at home or in the office to make sure they stay connected productive and secure during and while working on the internet. They're benefiting me they are available when I need them is it right from or by email they are also available for online chat support services and I love that they a great support team for the elimination of viruses spyware malware security they're very strong on security and everything runs smoothly when speaking with them and dealing with them they are really cutting the edge and there's no contract you have to Tied down to gain their Great,Secure,"Available when you need them!!" support services and that's beneficial to me!! Review collected by and hosted on G2.com.