FirstSupport AI Assistant (Zendesk) Reviews & Product Details

FirstSupport, integrated with Zendesk, is an AI Assistant designed for Customer Support Teams. We help you achieve better customer support KPIs without the need for additional hires, by giving your customer support team the superpower of AI. Our tool enables agents to understand any languages, rapidly draft responses, translate conversations, summarize tickets, assign tags, evaluate interactions, and much more. Features: 1. Instant response drafting Whenever your customer support team opens a ticket, FirstSupport AI will automatically generate a response draft based on - Information on your knowledge resource (Zendesk Knowledge Base, Google Docs, PDF, Website, Sitemap, Past Ticket Conversations, and more) that you can connect in our dashboard - Information from the connected APIs (can integrate with Shopify, Woocommerce, Stripe, or your internal tool) - Brand personality guideline for your company 2. One-Click Summarization Supervisors or L2 agents can quickly grasp the situation by clicking the “Summarize” button. You can also customize the summary template format to extract relevant data that you need, allowing for tailored overviews to suit your team's needs 3. AI-Powered Translation in Zendesk If your company serves customers speaking various languages, your customer support agent can use FirstSupport.ai to instantly translate and compose responses, without having to leave Zendesk. 4. Automated Tagging With one click, you can assign relevant Zendesk tags to every ticket. 5. Weekly Customer Issue Highlight You can activate the 'Weekly Customer Issue Highlight' feature, which sends you AI-generated reports each week. Using these reports, you can address knowledge gaps in your knowledge base, understand product-related issues, and take other important actions. -- Contact us at hi@firstsupport.ai with the subject 'G2' to receive our special 20% off deal.