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Fin by Intercom Discussions

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How do I download an analysis of how my Help Center is performing?
I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Read more
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Asked almost 4 years ago
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How can I use Productboard integration? (productboard.com)
It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... Read more
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Asked about 4 years ago
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"How do I find users without any tags?"
We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... Read more
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Is there a work around for fetching or generating reports from intercom?
There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's?
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How can i use Intercom to clean or debug my databases?
Is there a possibility to do some duplicate management in my databases in Intercom?
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How do I get an inbox seat? Do I even need one? I guess I should ask the organization I work for.
It says I have one new message, but when I click I get this: "This feature is restricted Ask one of your teammates to give you permission."
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Asked about 4 years ago
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no
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How can I automate my campaign reports?
I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently
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How can I see what my users are doing on the app?
We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... Read more
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Best Practices on Product Tours
We find that Product Tours don't always fire as expected - any suggestions?
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Asked about 4 years ago
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Popular Discussions without Comments
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Usuários do brasil
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What is the best way to measured series goal through a period of time (to know if is increasing or decreasing. i have to do manually?)? and i would like to know if intercom has a way to make a history of all the a/b testing (messages) that i already done. for example: i made an a/b testing and the version a won. in my perception 😅, is a good practice if i save the text that i used to not repeat in the next test, but this is hard to maintain (i've tried to save on docs and sheets) 😕.
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What was the best return that you get from using intercom?
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Is there a way to audit my users activities in intercom?
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Can intercom have the option to show time according the location?