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Doxy.me
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3.9 out of 5

Doxy.me Reviews & Product Details - Page 2

Doxy.me Product Details

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Doxy.me Media

Doxy.me Demo - Doxy.me Virtual Waiting Room
Screenshot of the doxy.me virtual waiting room from the doctor's point of view.
Doxy.me Demo - Doxy.me Laptop View
Screenshot of a doxy.me telehealth meeting on a laptop.
Doxy.me Demo - Doxy.me Laptop Patient View
What a patient sees in a virtual care meeting on doxy.me
Doxy.me Demo - Doxy.me Smartphone View
What a patient sees on their smartphone in a doxy.me virtual care session.
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95 Doxy.me Reviews

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95 Doxy.me Reviews
4.5 out of 5
95 Doxy.me Reviews
4.5 out of 5

Doxy.me Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"I used Doxy for telehealth therapy services for about a year."
What do you like best about Doxy.me?

It's free, and signing in is easy and quick Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

Doxy takes a photo of you right as you log in to use as your avatar for the session, but you don't know when it's being taken, so it often turns out to be a horrible photo of yourself. It seemed like there were frequent issues with the site. This was in 2020-early 2021. Very limited extras and capabilities such as a group meeting, screen sharing, or changing the background. Review collected by and hosted on G2.com.

Response from Dana Fioravanti of Doxy.me

Thank you for sharing your review of doxy.me. Customer feedback is invaluable to us and is how we've been able to enhance our product into an even better and more user-friendly one. There have been many changes since you used our software. You might be happy to learn that doxy.me now offers the features you listed, such as group calling and screen sharing, and you can change your background by using an extension. Additionally, as of May 2022, we stopped automatically capturing providers' photos upon login.

Thank you again for sharing your feedback, and we would love to invite you back to doxy.me to experience these new features!

See how Doxy.me improved
Curt M.
CM
Licensed Professional Counselor and Licensed Marriage & Family Therapist
Small-Business (50 or fewer emp.)
"Simple and straightforward"
What do you like best about Doxy.me?

It is user friendly and requires less tech-saviness than other alternatives Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

Less robust features in categories like screen sharing Review collected by and hosted on G2.com.

Carolyn L.
CL
Mental Health Counselor
Small-Business (50 or fewer emp.)
"Easy to use for clients and providers"
What do you like best about Doxy.me?

I love the ease of having one link that doesn't change for my clients to use. Also, having an app on my laptop is way easier than going to a website and logging in every time. Finally, I like that everything on the dashboard is clear and I don't often have questions about where to go to find something. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

I am not tech savvy, but wish doxy.me could help call quality even when my client doesn't have great service. In this time where everyone is doing so much online from home, quality can be greatly effected just by having kids in the home doing school work.

It also loses time when there are connection issues which could cause problems if insurance ever wanted to verify that I am on a call as long as I report that I am in my notes. Review collected by and hosted on G2.com.

MC
Small-Business (50 or fewer emp.)
"Doxy.me review"
What do you like best about Doxy.me?

I like that it is very easy for clients to sign in & that no additional downloading of apps is needed, Their willingness to provide a free HIPAA compliant platform is meaningful to me. Doxy.me seems to work well with most browsers & my clients can easily access it from computer, mobile or tablet, I also like that I don't need to send a link every time. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

I have had trouble with video & audio quality, There were several periods of time where I was unable to complete a session on doxy.me for several days at a time. I did upgrade my internet at home & that took care of some of the problem. I wish doxy.me had a friendlier interface for multi-person appointments. I like the Zoom interface & screen where you can easily see all participants clearly & wish doxy.me had more of that interface. Review collected by and hosted on G2.com.

Kim R.
KR
Psychotherapist
Small-Business (50 or fewer emp.)
"Not as stable as Zoom"
What do you like best about Doxy.me?

Free telehealth software/service. Great when just starting out. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

Connection often unstable. Not nearly as reliable as Zoom. Review collected by and hosted on G2.com.

Response from Dana Fioravanti of Doxy.me

Hi Kim, thank you for sharing your review of doxy.me. User feedback is of utmost value to us and is how we have been able to continue to build our product into an even better, more user-friendly product. It is great to know that doxy.me was how you began using telehealth, and we would love the opportunity to win you back over! Connection issues can happen for various reasons, but should not happen when you and your clients or patients are using reliable devices and have stable internet connections. If you are interested in trying doxy.me again, our support team (support@doxy.me) would be of great assistance to ensuring you have a smooth experience! Thank you again for sharing your review.

See how Doxy.me improved
Rachel H.
RH
Integrative Neurotherapy Clinician
Small-Business (50 or fewer emp.)
"HIPAA Compliant Alternative to Zoom"
What do you like best about Doxy.me?

It was extremely simple to use and set up. The website is simple to understand. It was beneficial having a waiting room so that I could see when clients logged into our sessions and then have control over when to invite them into the video chat. During my sessions on Doxy, I woud also have to be monitoring another site, and I never had any trouble toggling between the screens. I was also able to show my screen to clients, which was helpful when I was trying to demonstrate something or share resources. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

There were times when the video would freeze or the video quality was poor or that the call got dropped. This was a rare occurrence, though, and it worked well more often than not. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Generally a Good Service"
What do you like best about Doxy.me?

The ability to customize the waiting room, have multiple patients on the same call, and view connection status/strength for both clinician and patient. The notifications regarding problems or interruptions to service are also very helpful. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

The signal strength is quite variable - at times, the connection is poor/unreliable, and the audio and video get out of sync. There are also times that a patient will be in the waiting room, but they will not be visible to the clinician unless you log out and log back in. Review collected by and hosted on G2.com.

DD
Small-Business (50 or fewer emp.)
"Great platform"
What do you like best about Doxy.me?

I like being able to connect with my clients using a HIPAA-compliant platform and at the same time allow them to receive services without fear of COVID-19 exposure. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

This is not the fault of doxy.me, but sometimes my internet lags and interrupts the connection. That has only happened once, thank goodness. Review collected by and hosted on G2.com.

Grant T.
GT
Clinical Coordinator
Small-Business (50 or fewer emp.)
"Go-to tele-med free service"
What do you like best about Doxy.me?

Doxy.me has become my go-to tele provider for my mental health counseling practice. Their free version has a very functional format that provides a safe, confidential platform for telemed services. Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

Of course, I would love to try their Premium options. Thus far, I have found the features in their free version to suffice. It is likely that if my private pay caseload increases, I will switch to Premium. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"Doxy.me is very easy to use, for both our staff and patients."
What do you like best about Doxy.me?

Doxy.me is very easy to use for our clinical staff, and our patients haven't had any issues with it either. The main concern is that they have a good internet connection, but otherwise, it works great! Review collected by and hosted on G2.com.

What do you dislike about Doxy.me?

I don't have any dislikes specifically. The only issues we ever really have with Doxy.me is the same issues any other Telehealth system would have, lousy internet connection and minimal technical skills for the patient. Doxy.me is very simple to use, but some still have issues getting it working and using it. Nothing specific to Doxy.me though. Review collected by and hosted on G2.com.

Doxy.me Features
Telecommunications
EHR Integration
Practice Branding
Practice Specific
Charting And Documentation
HIPAA Compliance
State Regulation Compliance
Doxy.me