Dialpad AI-Powered Customer Communications Platform Reviews

What do you like best about Dialpad Connect?

What I like the most is the ability to go back and read voicemails or read transcripts from calls. I also enjoy getting to use it on both my work laptop and through the app on my cell phone. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. Review collected by and hosted on G2.com.

What do you like best about Dialpad Support?

I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.

What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.

On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.

If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Review collected by and hosted on G2.com.

What do you like best about Dialpad Support?

What I really appreciate about Dialpad’s support is that they don’t just give you a quick answer—they take the time to explain how to do something clearly, and then follow up with helpful articles so you can revisit the steps anytime. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

One challenge I’ve experienced is that frontline support often doesn’t have the answers and frequently needs to escalate to the telephony team, which can delay resolution by several days. Review collected by and hosted on G2.com.

What do you like best about Dialpad Support?

We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

We do wish that we could ring all members of a contact center simultaneously like departments. Review collected by and hosted on G2.com.

What do you like best about Dialpad Connect?

While you are on call it also captures your screen. This is a feather in the cap for the users while troubleshooting customer's issues. Making us transparent and valuable at a later stage when they get audited. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Nothing as such. I do not see any dislikes yet Review collected by and hosted on G2.com.

What do you like best about Dialpad Connect?

Feature rich VoIP solution for our business. It is very easy to manage online and can access phone and messaging features from anywhere - desk phone, cell phone, laptop. Been using Dialpad for a few years now for both VoIP and conference call solutions. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Started nickel and diming for text messages. Constantly getting charged a minimum of $1.50 a month even in months we don't use messaging. Other services do not charge for this. Review collected by and hosted on G2.com.

What do you like best about Dialpad Connect?

There are many things to like about this service, such as:

1. Ability to use existing employee's phones, tablets and computers to leverage this service.

2. Apps for iOS, Android and Windows environments.

3. User customization for ringing unique phone lines and tweaking the interface based on personal preferences.

4. Near-real time textual dictation and display of live voice calls.

5. AI-generated summary of voice calls for quick references.

6. Admin's ability to view call metrics of the various phone lines assigned to team members.

7. Lots of flexibility to support voice, texting and even fax communications for the business with customers, along with a single integrated platform for everything. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

While there are many great features for this service, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything. It also takes some time to work with and train the users to ensure they have a full grasp on the capabilities and know how to use it for maximizing utility of it within the business unit. One of the key user preferences to receive notifications appears to be hidden deep in the app's UI -- that made it difficult to diagnose an issue that one of our users was having. Review collected by and hosted on G2.com.

What do you like best about Dialpad Connect?

I like best about Dialpad Meetings is its ease of use combined with high-quality audio and video. The platform’s one-click access eliminates the need for complicated setups, and its AI-driven transcription feature is a game-changer for capturing meeting notes in real time. I also appreciate the seamless integration with productivity tools like Google Workspace and Microsoft 365, making it easy to schedule and join meetings directly from my calendar. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

There is nothing for Dislike in Dailpad, but dailpad recordings are not availble for some state. but it's not a big issue. Review collected by and hosted on G2.com.

What do you like best about Dialpad Support?

I loved the Dialpad has a clean and modern interface. Even if you're not a tech wizard, you’ll find your way around quickly. The call quality is top-notch. Whether it's a team meeting or a client call, it delivers clarity. It works seamlessly on phones, desktops, and even through a browser. The transcription and note-taking features are amazing.

Collaboration is a breeze.

The customer support is an amazing team always working to solve the problem

I use it everydays as my dialling app.

It is very easy to integrate and implement on salesforce customization. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Dialpad needs to slve the lagging issue, sometimes the call is disconnected however it takes time.

We have still not found a workaround of beating the duplicacy in calls.

Sometimes called once will log twice. Review collected by and hosted on G2.com.

What do you like best about Dialpad Connect?

The connection between the phone app, computer app and IP phones allows for seamless integration of the phone in our companies day to day operations. Being able to look back at phone calls a see the highlights and objectives is really helpful to my employees. It is a great addition to our communications with our customers. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. Review collected by and hosted on G2.com.