38 Cyara Platform Reviews
Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy. It enables us to detect and resolve issues long before they reach production. The platform integrates seamlessly into our CI/CD workflows, empowering our teams to deliver flawless CX at speed. The comprehensive reporting, robust regression testing, and proactive monitoring make it an indispensable part of our quality and innovation strategy. Review collected by and hosted on G2.com.
Cyara is incredibly feature-rich, but that depth can be overwhelming at first. For newcomers, navigating advanced test case authoring and environment configurations could be more intuitive. That said, once the learning curve is overcome, the value delivered far outweighs the initial complexity. Review collected by and hosted on G2.com.
Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems. Cyara is product agnostic and works with whatever you currently have. They are always innovating and looking forward to the future, and are absolutely the leader in this market. All of their staff, ranging from their support desk, to CSMs, to TAMs, all the way up to their executives truly care about their customers, and are passionate about their product. Review collected by and hosted on G2.com.
I do not feel that there are any things I dislike about the Cyara platform, it has been a fantastic tool that we use and rely on daily. It is robust and extremely effective. Review collected by and hosted on G2.com.
the tools are intuitive and don't take software development skills to use. i appreciate the forward thinking and innovation rather than simply staying with the status quo for testing or monitoring products. i can easily see how many features can be used in my company. Review collected by and hosted on G2.com.
it might be that more products aren't packaged and sold together but haven't had time to review that as of yet Review collected by and hosted on G2.com.
For Pulse, it monitors from outside your environment so you get a true customer experience.
For ResolveAX, it gives you agent data from what mic they are using to MOS score. Review collected by and hosted on G2.com.
ResolveAX needs a better install solution. Review collected by and hosted on G2.com.
It's easy to use and it's evolving with new AI technologies. The best thing about Cyara is ability to automate and streamlining cx testing. Helping us quickly identify issues. Review collected by and hosted on G2.com.
It hard to answer this question. But we would like to have one tool to answer all automation help. Review collected by and hosted on G2.com.
Ability to built models, creat test scripts from those and speed up and make pipelines optimized. Review collected by and hosted on G2.com.
I’ve heard from folks in my organization that on premise virtual agent never worked appropriately. Review collected by and hosted on G2.com.
Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing. Review collected by and hosted on G2.com.
Nothing so far! Everything has been fit for our team use. Review collected by and hosted on G2.com.
We use several platforms throughout our Omnichannel customer journey. Cyara allows us to test and monitor each piece of the experience and alerts us of issues occurring as well as where in the flow to give the starting point for troubleshooting. Review collected by and hosted on G2.com.
Web test case builds is not a No code as it should be. Review collected by and hosted on G2.com.
Great tool to run the functional automation for running the IVR based applications. It reduces the automation effort and helps to catch the issues before li e deployment.
Great customer support. Review collected by and hosted on G2.com.
It would be great if Cyara can combine Botium and Velocity to together Review collected by and hosted on G2.com.
