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Branch Reviews & Product Details - Page 2

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Branch Overview

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What is Branch?

Branch is the leading workforce payments platform that delivers fast, flexible options for people to get paid. Easily pay W-2 and 1099 workers: offer cashless tips, reimbursements, paycard alternative, earned wage access, and other types of payments—all from one platform. No pre-funding needed. Whether it’s sending earnings to employees or contractors, companies choose Branch because they know that faster payments can help them strengthen worker loyalty, save time and money, and unlock productivity to drive business growth. Earners that sign up with Branch can receive a free bank account, quick access to earned wages, rewards, and personal finance tools to help them manage their cash flow between paychecks. Branch partners with the nation’s leading companies in hospitality, healthcare, gig platforms & marketplaces, and staffing services. Customers like Jimmy John’s, Uber, and Continuum experience greater efficiency, worker loyalty and retention by implementing our solutions. Want to join their ranks? See what Branch can do for you by requesting a demo.

Branch Details

Discussions

Branch Community

Languages Supported

English, Spanish

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Product Description

Branch is a mobile-first technology that helps workers grow financially. Filling the gap for low-income working Americans that are underserved, Branch provides transparent and equitable financial services, including instant access to earned wages.

How do you position yourself against your competitors?

Branch is a fast, easy, and embeddable solution for technology partners looking to deploy free financial services and faster payment methods to their customers. Instead of having to build something themselves, partners can turn to Branch for a seamlessly embeddable solution that can be customized to best meet their unique needs. We offer open APIs that not only enable real-time data transfer, but also provide an embedded experience within a partner's platform, which allows for a continuous user experience. While adding value to a partner's offering, our tools help streamline the payroll process for businesses and assist the employees of those businesses in getting ahead financially—all at zero cost.

Seller

Branch

Description

Branch, located at https://www.branchapp.com/, is a fintech company that provides mobile-first technology solutions aimed at improving the financial wellness of hourly workers. The platform offers a suite of tools designed to help employees manage their earnings, with features like digital pay stubs, fee-free checking accounts, and access to wages before payday through earned wage access. Branch helps businesses reduce turnover and absenteeism by empowering their employees with better financial options, fostering greater work satisfaction and productivity. Their services integrate seamlessly with existing payroll systems, making it easy for companies to offer these benefits to their employees without significant changes to their current operations.

Overview Provided by:

Michael D'Amelio

Branch Media

Deliver fast, flexible options to your workforce. Whether it’s sending earnings to employees or contractors, companies choose Branch because they know that faster payments can help them strengthen worker loyalty, save time and money, and unlock productivity to drive business growth.

The heart of the Branch platform, Pay Admin allows you to enable and monitor account creation, make payouts, and gain key insights. The centralized hub is customizable, configurable, and scalable based on each organization’s unique needs. Easily push payments—no time constraints, deadlines, or fees.

Send tip payouts, mileage reimbursements, or other one-off payments to employees after each shift—at no cost.

Provide free, on-demand access to a portion of earned wages before payday.

Branch Demo - 1099 Independent Contractor Payouts

Quickly and easily pay out contractors right after approved jobs or shifts. Grow your business faster with the competitive perk of accelerated pay

Branch Rewards helps workers earn money back from everyday spending. Simply using their Branch Card at participating merchants, cardholders automatically collect rewards that are paid out directly to their Branch account at the end of each month.

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Starr S.

General Manager

Mid-Market (51-1000 emp.)

10/5/2023

"Ease of use getting started was a little rocky. Not all employees are enjoying it so far"

4/5

What do you like best about Branch?

Helps the business maintain proper cash flow Review collected by and hosted on G2.com.

What do you dislike about Branch?

The customer service is terrible, almost everyone I have talked to has taken multiple days to even respond to my issue. When calling the number it almost is never someone who is very fluent in English and communication is not great. They are not understanding my issue or I can not understand what they are trying to say. Also right after launching there was some sort of branch outage that really negatively impacted my roll out. Review collected by and hosted on G2.com.

Josh P.

Mid-Market (51-1000 emp.)

3/20/2023

"Excellent Communication When Others We're Less Responsive!"

5/5

What do you like best about Branch?

What impressed me the most was that I was on the phone and had a substantive conversation with a Branch representative only a few moments after submitting an inquiry! Honestly, I was expecting a few days to go by before hearing from someone based on previous experiences with other companies. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I wish the instant transfer amount were a bit higher. It's only a daily limit, but we've had two instances where the employee had to wait for the day change to withdraw their money when they needed the funds ASAP. And support was unable to authorize a one-time increase in the daily limit in both of these cases. Review collected by and hosted on G2.com.

Response from Clint Buechler of Branch

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Thank you so much for reaching out, Patrick, and our sincere apologies for the delay! It looks like our teams have been able to connect. Happy to answer any additional questions you might have.

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

5/12/2023

"Helpful in getting payments to gig workers"

4/5

What do you like best about Branch?

Uploading the information for the workers and the disbursements was relatively simple. Disbursements can be made in bulk or individually, which gives flexibility. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The customer service side was lacking during onboarding when workers needed help setting up their apps or accessing their funds; wait times were roughly 45 minutes. Initially, it was unclear that the workers would not have a web-based site to manage their money. The "Instant Cards" tab is not 100% functional so that still needs some work. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

10/6/2022

"An Amazing Company Leading the Cashless Future"

5/5

What do you like best about Branch?

Their customer service. Easy to reach out to, amazing people to work with. I also enjoy the ease of use on a laptop. And best of all... no cash! No fees for me, no fees for my employees. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Has gotten worse! Their technology!!! It's a mostly good user experience on desktop. But on mobile, it's an absolute catastrophe. They have no app for the admin side (even though they have a great one for the end user). Their mobile site was recently updated to be optimized for mobile so it's better but still not great. Does not work at all on Safari, only on Chrome. And do NOT get me started on the stupid way they make you login! Why can't I have a username and password with two step verification like every other company on earth? Why only my cell phone number? Sometimes, the texts just don't come. Yesterday, their text provider, Twilio, was down almost all day. Couldn't do anything. Their technology team needs a complete refresh! Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

8/23/2023

"Great Solution"

5/5

What do you like best about Branch?

It's a great alternative to paying out cash to employees. Has made managing cash and payouts easy and solves more problems than you'd think! Review collected by and hosted on G2.com.

What do you dislike about Branch?

Would be perfect if it had more integrations to pos systems but its not a huge issue Review collected by and hosted on G2.com.

Deanna A.

Enterprise (> 1000 emp.)

6/22/2023

"The easiest most amazing experience ever"

5/5

What do you like best about Branch?

Branch is easy to use for my employees, reports are easy to understand. The entire process is amazing. Team are great partners. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The daily instant transfer limit is low. Review collected by and hosted on G2.com.

Caroline F.

Mid-Market (51-1000 emp.)

8/10/2023

"An enjoyable experience"

5/5

What do you like best about Branch?

Onboarding with branch has been a seamless transition and we are thankful for their technology to help bring our business to the forefront of modern payroll options Review collected by and hosted on G2.com.

What do you dislike about Branch?

none so far... the experience has been acceptable. Review collected by and hosted on G2.com.

AnneMarie E.

Director of Payroll

Mid-Market (51-1000 emp.)

11/8/2022

"Great Partnership, Easy to Implement"

4.5/5

What do you like best about Branch?

Branch was easy to set up, and I very rarely run into any issues. Working with other types of vendors I feel like I am always reaching out to get something fixed, but I hardly ever have issues with Branch, it just works the way it is supposed, which saves me tons of time. It is also a partnership that our employees really value. They also have a support to help the employees which is great! Review collected by and hosted on G2.com.

What do you dislike about Branch?

Sometimes when there is an issue, Branch just tells the employees to contact us. To be honest, most of the time it is on our end, but it would be helpful if Branch contacted us to let us know what the issue was because the employee doesn't always have the details we need. Review collected by and hosted on G2.com.

Sophie B.

Controller

Small-Business (50 or fewer emp.)

6/15/2021

"Branch has great customer service"

5/5

What do you like best about Branch?

A nice perk to offer the staff and the Branch team is very quick in responding to any questions we have Review collected by and hosted on G2.com.

What do you dislike about Branch?

Not many employees have decided to sign up even with the sharing the marketing materials that Branch supplied Review collected by and hosted on G2.com.

Elijah B.

Director Of Engineering

Small-Business (50 or fewer emp.)

11/8/2022

"A great payment option for gig economy based platforms"

4.5/5

What do you like best about Branch?

The ability to pay out our users without any fees almost instantly has been a great perk for our users. Alternatives like Stripe were much more expensive, and our users had to wait days to receive their funds. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The main downsides are the lack of ability for users to have their funds automatically deposited from their Branch account to their bank account and the inability to reverse a transfer in case of fraud automatically. The errors returned from the API are often unhelpful, and 500 errors are common when a validation error should be received. Review collected by and hosted on G2.com.

Branch Pricing

Free

$0.00

Per user / Per month

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Branch Reviews & Product Details - Page 2

Branch Overview

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63 Branch Reviews

Branch Pros and Cons

Starr S.

"Ease of use getting started was a little rocky. Not all employees are enjoying it so far"

What do you like best about Branch?

What do you dislike about Branch?

Josh P.

"Excellent Communication When Others We're Less Responsive!"

What do you like best about Branch?

What do you dislike about Branch?

Verified User in Translation and Localization

"Helpful in getting payments to gig workers"

What do you like best about Branch?

What do you dislike about Branch?

Verified User in Restaurants

"An Amazing Company Leading the Cashless Future"

What do you like best about Branch?

What do you dislike about Branch?

Verified User in Restaurants

"Great Solution"

What do you like best about Branch?

What do you dislike about Branch?

Deanna A.

"The easiest most amazing experience ever"

What do you like best about Branch?

What do you dislike about Branch?

Caroline F.

"An enjoyable experience"

What do you like best about Branch?

What do you dislike about Branch?

AnneMarie E.

"Great Partnership, Easy to Implement"

What do you like best about Branch?

What do you dislike about Branch?

Sophie B.

"Branch has great customer service"

What do you like best about Branch?

What do you dislike about Branch?

Elijah B.

"A great payment option for gig economy based platforms"

What do you like best about Branch?

What do you dislike about Branch?

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