Ressources Outils de recherche utilisateur

<h3><span style="background-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-weight: 400; font-family: Helvetica, Arial, sans-serif;">I’ve been comparing some of the best user research tools—particularly the ones offering a free tier or trial—and wanted to hear from folks who’ve used them for real projects.</span></h3><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Between session recordings, interviews, surveys, and usability testing, it feels like you either need multiple tools or a well-rounded one. I’ve seen some community threads mentioning issues with managing feedback across platforms or figuring out when it makes sense to move beyond free tools. A few I’ve come across include:</span></p><p><a href="https://www.g2.com/products/usertesting/reviews" rel="noopener noreferrer" target="_blank"><strong>UserTesting</strong></a> – Offers structured ways to collect feedback through moderated and unmoderated tests. It seems helpful for getting reactions quickly from actual users.</p><p><a href="https://www.g2.com/products/user-interviews/reviews" rel="noopener noreferrer" target="_blank"><strong>User Interviews</strong></a> – Focuses on participant recruitment. You can build your panels or use theirs, saving time when you need fast responses.</p><p><a href="https://www.g2.com/products/hotjar-by-contentsquare/reviews" rel="noopener noreferrer" target="_blank"><strong>Hotjar</strong></a> – For heatmaps, recordings, and simple feedback widgets</p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Have you found a free tool that really delivered? Or hit a point where you had to switch to something paid to keep up with your workflow?</span></p>

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