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CR
Service Manager

Worst customer service I have ever dealt with! You can't believe anything they say!

I have been trying to get my upgrades, as well as add a couple of new vehicles since july of 2021. Here it is March 23rd 2022, and I just had another waste of an appointment, with lost revenue because of it! We have been a customer of this platform since it was owned by Fleetamtics. Back then we never had these issues. Complete incompetence in the customer service department!
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Serge G.
SG
WEZOM
0
The logic of any ready-made TMS solution is often built around dispatching, and the rest of the features for them are secondary. For example, most of the popular systems today do not provide comfortable tools for HR and lead generation, and this is a huge part of the work of the logistics business. In reality, each transport company has its own specifics (scale, geography of work, characteristics of cargo/customers, composition of the fleet, etc.), that is, it needs unique tools. Ready-made solutions cannot provide such customization.
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CR
Service Manager
0
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha Griffin, Candace Pflum, Gregory Bernadeau, Joseph Wicinske, Madyson Johnson, Brian Jackson, Gary Sonnier, Monica Fonseca, David Luber, Joel Nickels have all been informed, emailed, part of this issue. I don't understand why they can't get this done! They have no idea what customer service is!
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