What is SearchUnify used for?

SearchUnify is an enterprise agentic platform designed to revolutionize information discovery and elevate both self-service and customer support experiences. It achieves this through a suite of Agentic AI-powered products: - Cognitive Search: Combines machine learning (ML), generative AI (GenAI), and natural language processing (NLP) to understand user intent and deliver highly relevant, personalized search results. - SUVA (SearchUnify Virtual Assistant): The world's first federated, information retrieval augmented chatbot, providing fine-tuned, contextual, and intent-driven conversational experiences at scale. - Knowbler: The world's first knowledge-centered customer service software, empowering agents and streamlining knowledge management processes. - Agent Helper: An ML-powered solution that augments agent productivity and provides AI-driven case analysis. - Community Helper: An AI-powered application that fosters personalized, engaging communities and reduces moderation effort. SearchUnify integrates leading large language models (LLMs) across its product suite and uses a retrieval augmented generation (FRAG™) architecture to deliver accurate and contextually appropriate support. This allows businesses to: - Solve customer queries faster: Providing agents and customers with the right information at the right time. - Predict case escalations: Proactively identifying potential issues and preventing escalations. - Drive knowledge-centered service: Empowering agents with the knowledge they need to deliver exceptional support. - Improve First Contact Resolution (FCR) and Support ROI: Streamlining support processes and reducing costs. - Boost self-service success and community engagement: Enabling customers to find answers and connect with each other. - Increase employee productivity: Improving knowledge discovery and findability. Leading companies like Rubrik, Flexera, Databricks, Automation Anywhere, and Cornerstone OnDemand rely on SearchUnify to transform their support operations and deliver exceptional customer experiences.