What do you think are the business process that are most likely to deploy (or benefit most) from RPA, particularly within the manufacturing or energy sector?
We think the manufacturing and energy sectors are gold mines for RPA. They have already gone through the pain of adopting factory automation in the last three decades. They understand bringing in automation is a painful process.
In any sectors, good targets for RPA are administrative processes. Accounting and human resources are the primary divisions who will benefit from RPA. I think that is consistent with manufacturing and energy sectors, too. That said, in the manufacturing sector, we view an interesting target process for RPA is PLM, where RPA can help integrate various independent systems (silos of systems) to provide holistic views and help their product-related decisions. RPA can offer the easiest and most economical UI layer integration. Regarding energy sector, honestly speaking, we have not had any direct implementation with them. However, we can easily speculate that they have numerous 24x7 operations that would be interesting if analyzed for automation by bots. In addition, we think a likely process for RPA would be customer management such as billing.
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