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Refund Policy
My company implemented Mouseflow about a year ago for session replay. We've paid 1,400 to them for nominal usage, and this month when they raised prices by about 30%, we decided not to keep the service. It renewed on a weekend, and on Monday we sought to cancel, but they wouldn't refund our services or even prorate because of their policy. We intended to cancel a few times, but there aren't any renewal reminders, they just charge, so we missed the window a few months in a row. While I understand proration is a choice, it seems like a poor choice to deny a refund on the first business day of a new cycle. Now we're looking for alternatives to Mouseflow, and finding a bunch. Has anyone else found a good replacement for Mouseflow?
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