Hello. I am assuming that you are hearing some of the group but not all. The issue may not be on your end. If you have followed the other answers in checking your settings. You may have the user you can not hear do the same and check their settings.
Make sure your speakers or headphones are connected, check all volume controls. Your headphones or speakers may have their own volume buttons. Look for the speaker icon in your system tray to open and/or unmute.
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