Is there a way to remover getting notifications about follow ups to emails I send?

Question

JA

•

over 4 years ago

Account Manager

Is there a way to remover getting notifications about follow ups to emails I send?

Hi there, When I use Gemelius, I sometimes get emails sent from myself. I believe these are emails to remind me to follow up, but I am the one who sent them and it gets pretty confusing. In Gmail, the email is in bold and looks as if someone had responded to the thread, but apparently, it was just me. Any clue what's going on?

help desk software

Google Workspace Communication Tools

Shared Inbox Software

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Payam B. • over 4 years ago · Answer 1 · 2021-02-09T10:50:45-06:00

Hi, Thank you for your comment! It seems that you have the option "Snooze with a reply message" activated for your account. To stop that, kindly follow these steps: 1) Access your settings page within your Gmelius dashboard at: https://gmelius.io/settings 2) From there, click on "customize follow-up behavior" below the Follow-up feature. 3) It will open a new window. Switch to the "Smart snooze" tab 4) Disable the option "Snooze with a reply and keep the original date" 5) Save your changes and reload your inbox. If the issue persists or this wasn't related to the message added for the follow-up feature, please send us an email at support@gmelius.com to better assist you with this case. Payam @Gmelius

Is there a way to remover getting notifications about follow ups to emails I send?

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