As an individual rep is there other ways I should be using gong?
as an enterprise SDR in the IT space, I am mainly using gong to record my cold calls for coaching purposes. I am also using it to record external meetings with prospects to take better notes on my conversations. Are there other ways I am not using gong to its fullest extent that I could use it more and get more value out of gong? Am I missing anything? What else can be done? Can I use it in ways that I am currently not doing yet? What is the best way to get the most out of Gong? How can I use it to further my education as a salesperson or to drive deeper insights into the industry? What else is there?
One of the way that my team leverages Gong is by sharing and commenting on calls internally. Tagging my CS team at the exact minute of something I need to reference or an action item makes the process more transparent for us internally.
Hope that helps!
J
I really like using for what you said about recording your calls to take notes. I'd also think about looking at the metrics around how much the customer is talking / when your talking (customer generally should be talking more). Additionally, looking at the "pause" metrics, when do you typically jump into to answer a question, did you interrupt the customer /prospect? Lastly, I do like using the transcript to copy and paste notes into our CRM while cleaning them up of course (some words don't transcribe well). Saves me a lot of time!
We use it extensively for training purposes and implementing a cohesive sales methodology. Meaning, each conversation contains specific components that our peers review. Understanding the ebb and flow of a successful sales call vs an unsuccessful sales calls has helped our improve our closing ratios and competitive positioning.
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