I would be interested to know the future upgrades coming up in the tool.

Hey Shivangini, We are focusing on three main product verticals - Analyze (User Insights), Engage (Personalized communication on Paid, Owned, Earned channels) & Personalize (Personalizing the experience on App/Web). To help customers maximize the outcomes, we are augmenting these verticals by adding AI Intelligence that will serve both proactive and predictive insights and optimize engagement and conversions. Our data layer will allow for external AI algorithms; more data partner integrations are on the way. For more details, you can reach out to your dedicated customer success manager.