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Jitbit Software

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4.3 out of 5 stars
51 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2004

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Jitbit Software Reviews

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Profile Name
Star Rating
29
16
5
1
0
GG
Grey G.
Chief Technology Officer at SpringServe
03/15/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

"JitBit Helpdesk is G00D!"

|Jitbit Helpdesk
We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years.
Verified User in Internet
UI
Verified User in Internet
03/05/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

It's a great helpdesk solution

|Jitbit Helpdesk
Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians.
Verified User in Management Consulting
UM
Verified User in Management Consulting
02/25/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great ticket management system

|Jitbit Helpdesk
JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields. It also provides the ability to integrate with multiple applications to improve its performance. It is a simple technological product that provides great results.

About

Contact

HQ Location:
Edinburgh, Scotland

Social

@jitbithelpdesk

What is Jitbit Software?

Jitbit Software is a company that specializes in developing help desk and live chat solutions for businesses. One of its primary offerings is the Jitbit Helpdesk, a ticketing system designed to streamline customer support operations by organizing and managing support requests efficiently. The software supports features such as automation, reporting, integrations, and a user-friendly interface. Additionally, Jitbit provides a live chat solution that facilitates real-time communication between companies and their customers. The company emphasizes ease of use, reliability, and customer satisfaction in its products.

Details

Year Founded
2004