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Compare Zoho SalesIQ and tawk.to 
At a Glance
Market Segments
Small-Business (72.1% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Free Per Month
Zoho SalesIQ
Star Rating
(283)4.4 out of 5
Market Segments
Small-Business (72.1% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing planstawk.to
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its Live Chat feature, scoring 8.8, which reviewers mention provides a seamless experience for real-time customer engagement. In contrast, Zoho SalesIQ, while still strong, scores slightly lower at 9.0.
- Reviewers mention that tawk.to's Ease of Setup is particularly impressive, with a score of 9.3, making it user-friendly for small businesses. Zoho SalesIQ, however, has a lower score of 8.5 in this area, indicating a more complex setup process.
- G2 users highlight tawk.to's superior Customization Interface, scoring 8.8, which allows for tailored user experiences. In comparison, Zoho SalesIQ's customization options are rated lower, leading to less flexibility according to user feedback.
- Users on G2 report that tawk.to's Quality of Support is rated at 8.4, with many reviewers appreciating the responsiveness and helpfulness of the support team. Zoho SalesIQ, with a score of 8.2, has received mixed reviews regarding support responsiveness.
- Reviewers mention that tawk.to's Data Import & Export Tools are rated 8.7, making it easier for users to manage their data effectively. In contrast, Zoho SalesIQ's tools in this area are rated lower, which may hinder data management for some users.
- Users say that tawk.to's Lead Generation capabilities, particularly the Lead Builder, score 8.3, which is praised for its effectiveness in capturing leads. Zoho SalesIQ, while also effective, has a slightly lower score in this area, indicating room for improvement.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Zoho SalesIQ
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
239
9.2
165
Ease of Use
8.7
239
9.1
164
Ease of Setup
8.5
167
9.2
79
Ease of Admin
8.7
170
9.1
76
Quality of Support
8.2
227
8.5
134
Has the product been a good partner in doing business?
8.8
164
8.9
65
Product Direction (% positive)
8.7
237
9.0
157
Features by Category
Messenger
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Channels
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Not enough data
Customers
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
7.1
11
Not enough data
7.4
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
7.7
8
Not enough data
Platform
8.1
12
Not enough data
8.0
11
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.6
7
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.0
10
Not enough data
6.9
9
Not enough data
6.7
9
Communication
9.0
55
|
Verified
9.2
131
|
Verified
8.7
54
|
Verified
8.9
132
|
Verified
8.4
38
8.0
98
|
Verified
8.8
42
|
Verified
9.0
116
|
Verified
Feature Not Available
8.3
39
Internal Use
8.3
55
|
Verified
8.5
124
|
Verified
Feature Not Available
8.9
121
|
Verified
8.4
53
|
Verified
8.5
111
8.2
41
8.7
113
|
Verified
Feature Not Available
8.7
109
|
Verified
8.6
48
|
Verified
8.4
110
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
7.7
17
Not enough data
7.7
16
Not enough data
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Not enough data
Self-Service Platform
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
6.9
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
Discovery
7.5
6
Not enough data
7.8
6
Not enough data
6.9
6
Not enough data
Management
7.5
6
Not enough data
7.0
5
Not enough data
Platform
7.3
5
Not enough data
7.5
6
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.3
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho SalesIQ and tawk.to are categorized as Live Chat
Unique Categories
Zoho SalesIQ is categorized as Conversational Marketing, Chatbots, Sales Coaching, Customer Self-Service, Visitor Identification, and Lead Scoring
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Marketing and Advertising
8.4%
Computer Software
7.6%
Financial Services
4.6%
Insurance
4.2%
Other
57.6%
Computer Software
12.5%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.4%
Education Management
4.3%
Other
58.2%
Most Helpful Reviews
Zoho SalesIQ
Most Helpful Favorable Review
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Most Helpful Critical Review
Verified User in Financial Services
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Rubal R.
Verified User in Apparel & Fashion
There are many things I didn't like about this software. You can't monitor who is on your website in real-time. There are packages for everything. Automation is very limited or less. The customers who come on this chat don't get added to your Shopify or...
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Verified User in Financial Services
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...
Rubal R.
Verified User in Apparel & Fashion
There are many things I didn't like about this software. You can't monitor who is on your website in real-time. There are packages for everything. Automation is very limited or less. The customers who come on this chat don't get added to your Shopify or...
Discussions
Zoho SalesIQ has no discussions with answers
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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