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Compare Vtiger All-In-One CRM and Zoho CRM 
At a Glance
Market Segments
Small-Business (67.4% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Vtiger All-In-One CRM
Star Rating
(411)4.3 out of 5
Market Segments
Small-Business (67.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansZoho CRM
Star Rating
(2,796)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in its Sales Force Automation features, particularly in Contact & Account Management with a score of 8.5, while Vtiger All-In-One CRM offers a slightly higher score of 8.7 in the same category, indicating a more robust management system for contacts and accounts.
- Reviewers mention that Vtiger's Quality of Support is notably higher at 8.6 compared to Zoho's 7.6, suggesting that users find Vtiger's customer service more responsive and helpful when issues arise.
- G2 users highlight that Zoho CRM's Ease of Setup is rated at 7.8, which is comparable to Vtiger's 7.9, indicating that both platforms are relatively easy to implement, but Vtiger has a slight edge in user onboarding experience.
- Users on G2 report that Vtiger's Lead Management capabilities are superior, scoring 8.4 compared to Zoho's 8.3, which suggests that Vtiger may provide better tools for tracking and nurturing leads through the sales funnel.
- Reviewers mention that Zoho CRM's Marketing Automation features, particularly in Email Marketing, score 8.0, while Vtiger's score of 7.7 indicates that Zoho may offer more effective tools for email campaigns and marketing outreach.
- Users say that Vtiger's Customer Support Portal is rated at 8.0, which is higher than Zoho's 7.8, suggesting that Vtiger provides a more user-friendly and accessible support system for troubleshooting and assistance.
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Pricing
Entry-Level Pricing
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Vtiger All-In-One CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
356
8.4
2,378
Ease of Use
8.2
357
8.3
2,389
Ease of Setup
7.9
211
7.8
1,117
Ease of Admin
8.2
211
8.0
996
Quality of Support
8.6
341
7.6
2,178
Has the product been a good partner in doing business?
8.6
203
8.0
973
Product Direction (% positive)
8.8
344
8.0
2,313
Features by Category
Sales Force Automation
8.7
179
|
Verified
8.5
1540
|
Verified
Feature Not Available
8.2
800
|
Verified
8.1
165
|
Verified
8.2
1464
|
Verified
7.9
169
|
Verified
8.1
1548
|
Verified
7.2
33
7.8
1115
|
Verified
7.8
132
|
Verified
8.3
597
|
Verified
7.8
143
|
Verified
7.9
1145
|
Verified
8.2
141
|
Verified
7.9
1131
|
Verified
8.2
130
|
Verified
8.2
1245
|
Verified
Marketing Automation
7.7
135
|
Verified
8.0
1267
|
Verified
7.7
130
|
Verified
7.9
1230
|
Verified
8.4
158
|
Verified
8.3
1442
|
Verified
7.7
95
|
Verified
7.9
1059
|
Verified
Customer Support
8.3
126
|
Verified
8.0
1129
|
Verified
8.0
111
|
Verified
7.8
1132
|
Verified
8.1
122
|
Verified
7.9
1167
|
Verified
8.1
82
7.7
1003
|
Verified
8.1
98
|
Verified
8.0
1045
|
Verified
Reporting & Analytics
8.1
172
|
Verified
8.1
1425
|
Verified
8.0
180
|
Verified
8.2
1482
|
Verified
7.8
126
|
Verified
8.0
983
|
Verified
Mobile & Social
7.4
83
|
Verified
8.0
1014
|
Verified
7.1
78
|
Verified
8.0
1026
|
Verified
6.8
118
|
Verified
8.0
1130
|
Verified
Platform
8.4
117
|
Verified
8.1
778
|
Verified
8.4
115
|
Verified
8.1
754
|
Verified
8.7
120
|
Verified
8.4
783
|
Verified
8.0
77
|
Verified
8.0
576
|
Verified
7.3
23
|
Verified
7.7
478
|
Verified
7.8
100
|
Verified
8.0
650
|
Verified
8.5
116
|
Verified
8.3
769
|
Verified
7.9
94
|
Verified
8.0
597
|
Verified
Integration
8.0
110
|
Verified
8.3
590
|
Verified
7.6
67
|
Verified
8.0
572
|
Verified
6.8
71
|
Verified
7.9
541
|
Verified
Generative AI
Not enough data
8.2
118
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.4
44
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.2
33
Not enough data
8.5
36
|
Verified
Not enough data
8.5
41
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.9
36
|
Verified
Not enough data
8.3
42
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
|
Verified
Not enough data
8.3
23
|
Verified
Not enough data
Platform
7.2
31
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
7.8
31
|
Verified
Not enough data
8.3
52
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
8.3
46
Not enough data
8.4
51
Pricing
Not enough data
8.1
52
Not enough data
7.7
47
Not enough data
8.1
46
Not enough data
8.3
49
Not enough data
8.6
49
Not enough data
8.5
47
Quoting
Not enough data
8.3
49
Not enough data
8.2
43
Not enough data
8.1
44
Not enough data
8.1
46
Not enough data
8.4
43
Admin
Not enough data
8.2
74
Not enough data
7.5
69
Not enough data
8.1
72
Not enough data
8.2
69
Channels
Not enough data
8.1
48
Not enough data
7.7
44
Not enough data
8.1
41
Platform
Not enough data
8.3
74
Not enough data
8.0
70
Not enough data
7.8
64
Not enough data
8.4
75
Not enough data
8.3
77
Not enough data
8.3
6
Generative AI - cpq
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.9
6
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
69
Not enough data
8.8
70
Not enough data
8.8
70
Not enough data
8.9
70
Organization
Not enough data
8.6
71
Not enough data
8.4
70
Not enough data
8.6
70
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
72
Sales Analysis
Not enough data
8.4
66
Not enough data
8.5
70
Generative AI
Not enough data
8.3
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
135
Not enough data
8.8
132
Not enough data
8.2
122
Not enough data
8.1
117
Not enough data
8.8
130
Not enough data
8.8
130
Not enough data
8.4
124
Repeatability and Reportability
Not enough data
8.4
122
Not enough data
8.5
126
Not enough data
8.5
119
Not enough data
8.1
115
Not enough data
7.9
98
AI and Automation
Not enough data
8.3
123
Not enough data
8.5
122
Not enough data
8.2
117
Not enough data
8.1
110
Not enough data
7.8
104
Generative AI
Not enough data
7.7
46
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.3
42
Not enough data
8.3
41
Not enough data
8.3
43
Contracts
Not enough data
8.3
41
Not enough data
8.2
38
Not enough data
8.3
41
Revenue
Not enough data
8.5
42
Not enough data
8.5
41
Not enough data
8.5
38
Platform Basics
Not enough data
8.4
88
Not enough data
8.5
83
Not enough data
8.5
87
Not enough data
8.4
79
Not enough data
8.7
46
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Content
Not enough data
8.9
69
Not enough data
8.6
66
Not enough data
8.5
66
Not enough data
8.6
67
Not enough data
8.6
65
Collaboration
Not enough data
8.7
66
Not enough data
8.5
68
Not enough data
9.0
70
Not enough data
8.9
73
Not enough data
8.6
67
Not enough data
8.6
65
Lead Monitoring
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.7
14
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.8
14
Not enough data
9.2
14
Not enough data
8.6
14
Not enough data
8.9
14
Analytics
Not enough data
9.5
14
Not enough data
9.2
14
Customization
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
8.8
14
Not enough data
8.9
14
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
10
Not enough data
9.0
10
Not enough data
8.3
10
Discovery
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.7
10
Management
Not enough data
8.7
10
Not enough data
8.7
10
Platform
Not enough data
8.5
10
Not enough data
8.8
10
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.2
132
|
Verified
Not enough data
8.4
139
|
Verified
Not enough data
8.0
131
|
Verified
Not enough data
8.4
140
|
Verified
Personalization
Not enough data
8.5
156
|
Verified
Not enough data
8.6
157
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.4
150
|
Verified
Administrative
Not enough data
8.4
149
|
Verified
Not enough data
8.5
152
|
Verified
Not enough data
8.3
140
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
112
Not enough data
8.4
118
Not enough data
8.4
119
Customizations
Not enough data
8.7
124
Not enough data
8.7
121
Not enough data
8.7
121
Not enough data
8.7
117
Not enough data
8.5
122
Generative AI
Not enough data
8.0
34
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
114
Not enough data
8.3
118
Not enough data
8.2
112
Not enough data
8.5
123
Not enough data
8.4
115
Predictive Analytics
Not enough data
8.5
115
Not enough data
8.3
108
Not enough data
7.9
95
Not enough data
8.1
101
Sales Management
Not enough data
8.4
121
Not enough data
8.2
100
Not enough data
8.4
114
Not enough data
8.7
121
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vtiger All-In-One CRM and Zoho CRM are categorized as CRM
Unique Categories
Vtiger All-In-One CRM is categorized as Help Desk
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
10.6%
Marketing and Advertising
5.5%
Telecommunications
3.9%
Retail
2.9%
Other
56.4%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Vtiger All-In-One CRM
Most Helpful Favorable Review
manuel d.
Verified User in Internet
Vtiger flexibility: Creating modules from scratches or editing existing ones, can fit any kind of company, wheter product based, service based or mixed. Paired with workflows and a good understanding of how it works, almost everything is possible: order...
Most Helpful Critical Review
Anna D.
Verified User in Consulting
We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for many years. During those eight months, however, there were constant lapses in response and customer...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
manuel d.
Verified User in Internet
Vtiger flexibility: Creating modules from scratches or editing existing ones, can fit any kind of company, wheter product based, service based or mixed. Paired with workflows and a good understanding of how it works, almost everything is possible: order...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Anna D.
Verified User in Consulting
We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for many years. During those eight months, however, there were constant lapses in response and customer...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
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Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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