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Compare Catalyst and ChurnZero 
At a Glance
Market Segments
Mid-Market (76.5% of reviews)
Mid-Market (63.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(629)4.6 out of 5
Market Segments
Mid-Market (76.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystChurnZero
Star Rating
(1,421)4.7 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support with a score of 9.6, where reviewers mention that the support team is responsive and knowledgeable, making it easier to resolve issues quickly compared to Catalyst's score of 9.0.
- Reviewers mention that ChurnZero's Customer Health Scores feature, rated at 8.9, provides a more comprehensive view of customer engagement, while Catalyst's score of 8.6 lacks some of the depth that users desire for proactive customer management.
- Users on G2 highlight ChurnZero's superior Customer Monitoring capabilities, scoring 9.2, which allows for real-time tracking of customer interactions, whereas Catalyst's score of 8.6 does not offer the same level of detail, leading to missed opportunities for engagement.
- Reviewers say that ChurnZero's Playbooks feature, rated at 8.8, is more intuitive and customizable, enabling users to create tailored workflows, while Catalyst's score of 7.9 indicates a less flexible approach that may not meet all user needs.
- Users report that ChurnZero's Data Security measures, with a score of 9.1, are robust and well-implemented, giving users peace of mind, while Catalyst's score of 8.7 suggests that there may be areas for improvement in safeguarding user data.
- G2 users mention that ChurnZero's Scalability is a standout feature with a score of 9.0, allowing businesses to grow without losing functionality, whereas Catalyst's score of 8.6 indicates some limitations in scaling effectively as user demands increase.
Featured Products
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Customer Success
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Customer Success
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Pricing
Entry-Level Pricing
Catalyst
No pricing availableChurnZero
No pricing availableFree Trial
Catalyst
No trial information availableChurnZero
No trial information availableRatings
Meets Requirements
8.6
488
9.1
1,168
Ease of Use
8.8
495
8.5
1,173
Ease of Setup
8.3
194
7.9
510
Ease of Admin
8.5
142
8.5
478
Quality of Support
9.0
425
9.6
1,085
Has the product been a good partner in doing business?
9.3
142
9.6
483
Product Direction (% positive)
9.1
448
9.4
1,102
Features by Category
Customer Information
8.6
329
|
Verified
8.9
925
|
Verified
8.5
322
|
Verified
9.2
909
|
Verified
8.8
326
|
Verified
8.9
903
|
Verified
8.0
290
|
Verified
8.7
861
|
Verified
8.5
301
|
Verified
9.1
924
|
Verified
7.9
290
|
Verified
8.7
845
|
Verified
6.4
204
8.6
748
|
Verified
Predictions
8.2
285
|
Verified
8.7
890
|
Verified
7.6
248
|
Verified
7.8
668
|
Verified
8.0
237
8.6
757
|
Verified
Feature Not Available
7.6
567
|
Verified
Platform
8.5
313
|
Verified
8.6
914
|
Verified
8.0
278
|
Verified
8.6
819
|
Verified
7.8
265
|
Verified
8.6
797
|
Verified
8.3
275
|
Verified
8.7
831
|
Verified
8.0
291
|
Verified
8.9
896
|
Verified
8.5
298
|
Verified
8.6
863
|
Verified
8.6
284
|
Verified
9.0
830
|
Verified
8.7
252
|
Verified
9.1
766
|
Verified
8.6
302
|
Verified
9.2
887
|
Verified
8.7
285
|
Verified
9.1
845
|
Verified
Generative AI
Feature Not Available
7.8
245
Feature Not Available
7.9
244
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.8
116
Not enough data
8.8
124
User Support
Not enough data
9.1
129
Not enough data
7.9
66
Not enough data
8.6
91
Walkthrough Type
Not enough data
8.1
88
Not enough data
8.3
82
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.2
87
Not enough data
8.3
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
46
8.4
72
Feature Not Available
8.5
71
7.9
64
8.8
85
Intelligence
7.8
55
8.3
79
Feature Not Available
7.5
73
7.1
51
8.2
72
Mapping
Feature Not Available
8.0
71
Feature Not Available
8.3
75
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.9
51
8.4
137
Feature Not Available
8.6
139
7.8
45
8.7
126
Feature Not Available
8.4
121
7.4
43
8.6
134
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
7.3
54
8.6
157
7.8
59
8.7
163
Platform Data
7.7
57
8.6
167
7.5
57
8.4
159
8.5
63
9.0
176
7.7
55
8.5
160
Platform Additional Functionality
Feature Not Available
8.7
159
7.8
58
8.7
168
7.7
55
8.8
165
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.9
202
Not enough data
8.8
182
Not enough data
8.4
145
Not enough data
7.6
119
Customization
Not enough data
8.4
145
Not enough data
7.6
107
Not enough data
8.2
105
Not enough data
8.2
112
Generative AI
Not enough data
8.2
83
Not enough data
8.2
82
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
9.0
286
Not enough data
8.6
274
Not enough data
8.7
254
Project Tracking
Not enough data
8.9
260
Not enough data
8.6
250
Not enough data
8.5
246
Not enough data
8.8
290
Not enough data
8.7
252
Customer Engagement
Not enough data
8.5
246
Not enough data
8.8
268
Not enough data
8.2
227
Not enough data
8.8
263
Not enough data
8.6
253
Categories
Categories
Shared Categories
Catalyst and ChurnZero are categorized as Customer Revenue Optimization, Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.3%
Information Technology and Services
17.3%
Marketing and Advertising
10.4%
Financial Services
4.5%
Computer & Network Security
3.8%
Other
23.8%
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.2%
Computer & Network Security
3.7%
Financial Services
2.3%
Other
35.5%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Most Helpful Critical Review
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Alternatives
Discussions
Catalyst has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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