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Compare Spiceworks Cloud Help Desk and Vivantio 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free
Starting at $59.00 1 Agent License Per Month
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansVivantio
Star Rating
(291)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Free Trial is available
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its ticket creation user experience with a score of 8.2, while Vivantio offers a slightly better score of 8.8, indicating a more streamlined process for creating tickets.
- Reviewers mention that Spiceworks provides a superior customer and contacts database with a score of 9.0, which allows for better management of customer relationships compared to Vivantio's score of 8.3.
- G2 users highlight that Spiceworks Cloud Help Desk shines in change management with a score of 9.2, suggesting a robust system for managing changes, while Vivantio falls behind with a score of 8.6.
- Users on G2 report that Vivantio has a stronger quality of support with a score of 9.0, compared to Spiceworks' score of 8.4, indicating that users may find more reliable assistance with Vivantio.
- Reviewers mention that Spiceworks Cloud Help Desk has a better automation feature with a score of 9.7, which automates ticket routing effectively, while Vivantio's score of 8.1 suggests room for improvement in this area.
- Users say that the self-service experience is rated higher in Spiceworks with a score of 8.9, compared to Vivantio's 8.4, indicating that users may find it easier to resolve issues independently with Spiceworks.
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Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Spiceworks Cloud Help Desk
No trial information availableVivantio
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.7
270
Ease of Use
8.7
287
8.6
271
Ease of Setup
8.7
215
8.1
138
Ease of Admin
8.8
217
8.4
143
Quality of Support
8.4
235
9.0
248
Has the product been a good partner in doing business?
8.9
176
8.9
137
Product Direction (% positive)
8.1
286
9.1
265
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.8
140
8.3
13
|
Verified
8.6
139
8.8
11
|
Verified
8.5
133
8.3
10
8.6
131
8.8
7
|
Verified
8.7
135
8.8
11
|
Verified
8.6
134
8.1
12
|
Verified
8.6
131
9.0
8
|
Verified
8.3
124
Generative AI
Not enough data
7.5
66
Not enough data
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.4
129
9.3
12
|
Verified
8.7
135
7.5
6
|
Verified
7.3
81
6.0
5
7.0
81
Feature Not Available
7.1
77
Platform
5.8
8
|
Verified
7.5
100
7.4
9
|
Verified
8.1
117
9.2
10
|
Verified
8.5
122
7.5
8
|
Verified
7.8
108
8.3
9
|
Verified
8.0
125
8.0
11
|
Verified
8.3
125
Administration
Not enough data
8.6
37
Not enough data
8.0
38
Not enough data
8.2
47
Service Desk
Not enough data
8.8
47
Not enough data
8.8
48
Not enough data
8.2
46
Management
Not enough data
8.2
46
Not enough data
8.8
44
Not enough data
8.9
38
Not enough data
8.5
36
Not enough data
8.5
28
Functionality
Not enough data
8.8
48
Not enough data
8.8
40
Not enough data
8.6
39
Not enough data
8.1
44
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.5
132
8.8
125
8.8
147
9.3
131
8.7
154
8.2
113
8.1
131
8.2
102
8.1
125
Reporting
8.6
127
8.2
149
8.4
107
8.2
138
Feature Not Available
8.0
116
Access & Usability
8.1
98
7.4
109
8.9
106
8.4
141
8.9
89
8.4
118
Feature Not Available
8.2
105
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Vivantio are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Vivantio is categorized as HR Service Delivery, IT Service Management (ITSM) Tools, IT Asset Management, HR Case Management, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
19.0%
Outsourcing/Offshoring
14.5%
Telecommunications
7.6%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.1%
Most Helpful Reviews
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Greg M.
Verified User in Information Technology and Services
Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...
Most Helpful Critical Review
Antoine F.
Verified User in Financial Services
Although software was very solid for ticketing system, does have a bit of a learning curve for features.
Vivantio
Most Helpful Favorable Review
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Most Helpful Critical Review
maryfel France s.
Verified User in Computer Games
hard to log in and non so far. and nothing
Greg M.
Verified User in Information Technology and Services
Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Antoine F.
Verified User in Financial Services
Although software was very solid for ticketing system, does have a bit of a learning curve for features.
maryfel France s.
Verified User in Computer Games
hard to log in and non so far. and nothing
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Are there any plans for a mobile app?
3 comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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