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Compare SOCi and Yext 
At a Glance
Market Segments
Small-Business (53.4% of reviews)
Enterprise (41.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SOCi
Star Rating
(2,938)4.5 out of 5
Market Segments
Small-Business (53.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SOCiYext
Star Rating
(834)4.4 out of 5
Market Segments
Enterprise (41.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yext excels in Location Listing with a score of 9.2, highlighting its comprehensive management of business locations across various platforms. In contrast, SOCi scores 8.6, which, while still strong, indicates that Yext may offer a more robust solution for businesses focused on location accuracy.
- Reviewers mention that SOCi shines in Social Media Management, achieving a score of 9.0 compared to Yext's 7.3. Users appreciate SOCi's intuitive interface and effective scheduling tools, making it easier to manage multiple social accounts seamlessly.
- G2 users note that Yext's Network Directory feature is highly rated at 9.0, providing extensive visibility and control over online listings. SOCi, with a score of 8.3, offers solid functionality but may not match the depth of Yext's directory management capabilities.
- Users on G2 report that SOCi's Social Analytics feature is particularly strong, scoring 8.6, which helps businesses track engagement and performance effectively. Yext, with a score of 7.8, is seen as less comprehensive in this area, suggesting that SOCi may provide better insights for social media strategies.
- Reviewers mention that Yext's Bulk Uploading feature is rated at 8.8, making it easier for users to manage large datasets efficiently. SOCi, however, scores lower at 8.0, indicating that Yext may be the preferred choice for businesses needing to handle extensive data uploads.
- Users say that both platforms perform well in Customer Feedback, with SOCi scoring 8.6 and Yext at 8.2. However, SOCi's tools for gathering and analyzing customer feedback are often highlighted as more user-friendly and effective, making it a better option for businesses focused on customer engagement.
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Customer Self-Service
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Pricing
Entry-Level Pricing
SOCi
No pricing availableYext
No pricing availableFree Trial
SOCi
No trial information availableYext
Free Trial is available
Ratings
Meets Requirements
8.9
2,497
8.7
666
Ease of Use
8.7
2,641
8.5
683
Ease of Setup
8.7
1,518
8.3
487
Ease of Admin
8.9
1,061
8.5
364
Quality of Support
8.8
2,073
8.5
634
Has the product been a good partner in doing business?
9.0
1,049
8.6
366
Product Direction (% positive)
8.8
2,509
8.4
649
Features by Category
Content
Not enough data
8.2
90
Not enough data
7.8
90
Not enough data
7.8
84
Not enough data
7.7
81
Not enough data
8.1
84
Not enough data
8.0
87
Not enough data
8.3
92
Not enough data
8.1
90
Not enough data
8.3
85
Design
Not enough data
7.9
83
Not enough data
7.5
80
Not enough data
8.0
82
Not enough data
7.8
86
Platform
Not enough data
8.1
89
Not enough data
8.3
94
Not enough data
8.1
90
Not enough data
8.5
97
Not enough data
8.5
94
Not enough data
8.0
81
Not enough data
8.1
99
Not enough data
8.2
85
Agentic AI - Web Content Management
Not enough data
7.3
5
Not enough data
7.3
5
Social Analytics
7.7(won by default)
546
Not enough data
8.2(won by default)
581
Not enough data
8.5(won by default)
597
Not enough data
7.9(won by default)
510
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
513
Not enough data
8.1(won by default)
514
Not enough data
Reports & Dashboards
8.2(won by default)
562
Not enough data
8.3(won by default)
565
Not enough data
8.4(won by default)
557
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.9
14
Not enough data
8.8
17
Not enough data
8.5
17
Administration
Not enough data
8.3
18
Not enough data
8.1
17
Not enough data
8.6
16
Not enough data
7.7
17
Standards
Not enough data
8.2
20
Not enough data
7.5
16
Not enough data
7.9
11
Not enough data
7.7
13
Agentic AI - Digital Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
50
Not enough data
7.8
48
Not enough data
7.8
48
Not enough data
8.3
51
Not enough data
8.0
48
Not enough data
7.8
45
Content Management
Not enough data
7.9
45
Not enough data
8.0
46
Not enough data
8.1
46
Design & Development
Not enough data
8.0
45
Not enough data
8.0
45
Not enough data
8.1
49
Agentic AI - Digital Experience Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
9.6
16
Content Discovery
Not enough data
9.6
17
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.4
13
Not enough data
9.6
15
Not enough data
9.1
13
Generative AI
Not enough data
7.6
9
Not enough data
7.6
9
Administration
Not enough data
8.6
38
Not enough data
8.4
35
Not enough data
7.9
38
Knowledge Management
Not enough data
9.2
41
Not enough data
8.6
33
Not enough data
8.5
41
Compliance
Not enough data
8.8
34
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.5
31
Customer Support
Not enough data
8.7
31
Not enough data
8.4
30
Not enough data
7.8
23
Data Security
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
9.0
32
Not enough data
8.5
26
Administration
Not enough data
8.1
32
Not enough data
9.0
39
Not enough data
9.0
37
Generative AI
Not enough data
7.8
17
Business Tools
8.0
99
8.8
78
Feature Not Available
8.4
50
7.4
91
8.0
48
7.7
103
8.3
67
8.0
105
8.0
52
Customer Tools
8.6
113
9.2
87
8.3
105
8.9
73
8.0
105
8.7
61
8.1
103
8.4
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.3
523
9.0
185
|
Verified
8.3
516
8.7
168
|
Verified
8.2
511
8.4
192
|
Verified
8.5
531
8.7
188
|
Verified
Performance
8.5
548
8.6
194
|
Verified
8.5
558
8.4
191
|
Verified
Knowledge Pages
Not enough data
8.6
60
Not enough data
8.6
52
Not enough data
8.5
51
Not enough data
8.1
48
Not enough data
8.0
44
Not enough data
8.7
56
Not enough data
8.7
53
Knowledge Dissemination
Not enough data
8.7
61
Not enough data
8.9
58
Not enough data
8.8
62
Not enough data
8.7
59
Not enough data
8.3
55
Not enough data
8.4
40
Not enough data
8.6
54
Not enough data
8.5
51
Not enough data
8.6
56
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
8.3
321
8.0
105
8.5
333
8.9
119
|
Verified
8.5
339
8.7
124
|
Verified
8.7
332
8.6
106
|
Verified
8.8
339
7.1
86
|
Verified
8.6
345
8.2
125
|
Verified
Publishing
Not enough data
9.5
7
Not enough data
9.4
6
Not enough data
Not enough data
Development
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
8.7
5
Not enough data
7.7
5
Analytics
Not enough data
9.0
5
Not enough data
8.6
6
Agentic AI - Headless CMS
Not enough data
Not enough data
Content & Collaboration
8.9
1164
8.2
79
8.4
1134
8.4
77
8.2
1013
8.2
74
8.3
1031
8.2
77
8.6
1081
8.3
82
8.4
1074
8.3
73
Social Management
8.6
1222
8.0
116
8.9
1252
8.6
117
8.3
1154
8.2
115
8.6
1214
8.2
117
8.1
1066
7.6
102
8.4
1057
8.0
73
Feature Not Available
7.9
71
Agentic AI - Social Media Management
Not enough data
7.1
8
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
8.1
8
Compatibility
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
8.5
10
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.8
12
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
8.8
8
Not enough data
9.3
12
Functionality
Not enough data
8.0
11
Not enough data
8.7
13
Not enough data
8.2
11
Platform Interoperability
Feature Not Available
Not enough data
Agentic AI - Social Media Advertising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Functionality
8.9
951
Not enough data
Campaign Management
8.7
895
Not enough data
8.5
398
Not enough data
8.6
903
Not enough data
8.4
859
Not enough data
8.5
861
Not enough data
Feature Not Available
Not enough data
8.5
824
Not enough data
Feature Not Available
Not enough data
8.3
800
Not enough data
8.5
844
Not enough data
8.4
812
Not enough data
8.1
786
Not enough data
8.3
795
Not enough data
Targeting
8.5
896
Not enough data
Feature Not Available
Not enough data
8.3
827
Not enough data
8.3
840
Not enough data
Platform
8.3
823
Not enough data
8.4
856
Not enough data
8.7
901
Not enough data
8.8
915
Not enough data
8.6
840
Not enough data
8.5
886
Not enough data
8.7
872
Not enough data
Feature Not Available
Not enough data
8.3
424
Not enough data
Search Setup
Not enough data
8.3
23
Not enough data
8.0
23
Not enough data
8.3
25
Not enough data
8.2
19
Product Discovery
Not enough data
8.2
23
Not enough data
8.1
22
Not enough data
8.3
23
Not enough data
7.7
18
Not enough data
8.5
23
Integration
Not enough data
8.4
21
Not enough data
7.6
18
Not enough data
7.6
17
Responses
8.2
59
Not enough data
Feature Not Available
Not enough data
8.1
50
Not enough data
8.6
53
Not enough data
Feature Not Available
Not enough data
Platform
7.8
47
Not enough data
8.3
51
Not enough data
8.2
51
Not enough data
8.3
52
Not enough data
Feature Not Available
Not enough data
8.3
45
Not enough data
8.2
56
Not enough data
Generative AI
8.1
34
Not enough data
7.8
34
Not enough data
Page Customization
Not enough data
7.7
31
Not enough data
7.9
28
Not enough data
8.0
29
Not enough data
8.3
27
Page Optimization
Not enough data
7.3
22
Not enough data
8.2
28
Not enough data
8.3
30
Not enough data
8.3
32
Integrations
Not enough data
7.8
23
Not enough data
7.8
21
Not enough data
8.5
25
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Survey Management
8.5
125
Not enough data
8.5
127
Not enough data
8.6
124
Not enough data
8.4
123
Not enough data
Survey Customization
8.5
119
Not enough data
8.7
118
Not enough data
8.7
79
Not enough data
Feature Not Available
Not enough data
Survey Insights
8.9
121
Not enough data
8.5
120
Not enough data
8.7
121
Not enough data
8.7
122
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
56
Self-Service Experience
Not enough data
8.5
79
Not enough data
8.3
72
Not enough data
8.1
70
Not enough data
7.9
68
Not enough data
8.6
69
Self-Service Platform
Not enough data
8.6
76
Not enough data
8.7
73
Not enough data
8.4
68
Not enough data
8.2
72
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.6
759
|
Verified
8.3
150
8.3
732
|
Verified
7.6
147
|
Verified
8.5
757
|
Verified
8.0
148
|
Verified
Reporting
Feature Not Available
7.1
100
8.3
714
|
Verified
7.8
126
|
Verified
8.8
807
|
Verified
8.5
165
|
Verified
Media Monitoring
8.9
798
|
Verified
7.7
128
8.9
812
7.5
112
8.6
741
|
Verified
7.8
108
In-House Management
8.1
355
7.1
96
8.3
704
|
Verified
7.6
109
|
Verified
Generative AI
8.1
556
7.0
68
Agentic AI - Online Reputation Management
Not enough data
8.1
14
Not enough data
8.3
14
Not enough data
8.3
14
Not enough data
8.3
14
Not enough data
8.3
14
Not enough data
8.2
14
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SOCi and Yext are categorized as Multi-Location Marketing Platforms, Store Locator, Local Listing Management, Local SEO, Online Reputation Management, and Social Media Management
Unique Categories
SOCi is categorized as Chatbots, Social Media Advertising, Social Media Analytics, Social Media Suites, and Survey
Yext is categorized as E-Commerce Search, Knowledge Base, Personalization Engines, Contact Center Knowledge Base, Insight Engines, Digital Experience Platforms (DXP), Digital Governance, Headless CMS, Landing Page Builders, Enterprise Search Software, Web Content Management, Customer Self-Service, and Digital Communications Governance
Reviews
Reviewers' Company Size
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
23.7%
Marketing and Advertising
7.1%
Health, Wellness and Fitness
6.6%
Retail
5.8%
Leisure, Travel & Tourism
5.0%
Other
52.0%
Financial Services
20.2%
Hospital & Health Care
9.5%
Marketing and Advertising
7.9%
Insurance
7.4%
Retail
6.8%
Other
48.2%
Most Helpful Reviews
SOCi
Most Helpful Favorable Review
Verified User in Real Estate
It is easier to maintain social media presence and track activities
Most Helpful Critical Review
Doug W.
Verified User in Consumer Services
it’s not exactly user-friendly. There’s a learning curve, and some of the features feel kind of clunky to use. If you're not super into digital marketing or techy stuff, you might get frustrated with it pretty quickly. And the AI features? Cool in theory,...
Yext
Most Helpful Favorable Review
Verified User in Education Management
Yext makes it easy to disseminate business info out to many different platforms at once.
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Verified User in Real Estate
It is easier to maintain social media presence and track activities
Verified User in Education Management
Yext makes it easy to disseminate business info out to many different platforms at once.
Doug W.
Verified User in Consumer Services
it’s not exactly user-friendly. There’s a learning curve, and some of the features feel kind of clunky to use. If you're not super into digital marketing or techy stuff, you might get frustrated with it pretty quickly. And the AI features? Cool in theory,...
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
I need step by step quidance
3 comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
Is YEXT worth the cost?
4 comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
Yext is a company that provides a platform for managing digital knowledge, including business listings, reviews, and other information across various online platforms. It helps businesses ensure that their information is accurate and consistent across the internet, improving their online presence and searchability.
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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