I like that it is easy to use, the plans are cheap and affordable, that there is someone to actually help if needed. The sites run smooth and fast.
Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone...
The support is the best. Very helpful. Turn around time if you are in queue. Often they go over and above their call of duty to help customers.
I was moved to a new server, without being told what I'd need to change/check/fix prior and during. It was assumed I was tech savvy to do this. So my site was unavailable for 2 days. The ball gets dropped between selling me add-on and activating it. I would...
I like that it is easy to use, the plans are cheap and affordable, that there is someone to actually help if needed. The sites run smooth and fast.
The support is the best. Very helpful. Turn around time if you are in queue. Often they go over and above their call of duty to help customers.
Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone...
I was moved to a new server, without being told what I'd need to change/check/fix prior and during. It was assumed I was tech savvy to do this. So my site was unavailable for 2 days. The ball gets dropped between selling me add-on and activating it. I would...