The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed.
Too dependent on customer service representatives to actually get my campaigns sent out. It took several campaigns landing in "monitored" before my account was green-lit to send out messages more freely.
The ability to text's clients, get a response, and have the full communication saved in Smart Advocate and available for everyone working on the file to view the communication.
A bit of a tedious process getting everything signed up and connectted.
The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed.
The ability to text's clients, get a response, and have the full communication saved in Smart Advocate and available for everyone working on the file to view the communication.
Too dependent on customer service representatives to actually get my campaigns sent out. It took several campaigns landing in "monitored" before my account was green-lit to send out messages more freely.
A bit of a tedious process getting everything signed up and connectted.