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Compare Simplesat and SmileBack 
At a Glance
Market Segments
Small-Business (58.3% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$119.00 Per Month
$219.00 0 NA MONTH
Simplesat
Star Rating
(149)4.8 out of 5
Market Segments
Small-Business (58.3% of reviews)
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSmileBack
Star Rating
(34)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$219.00 0 NA MONTH
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Simplesat excels in its "Quality of Support" with a score of 9.9, which reviewers mention as being responsive and helpful, while SmileBack, with a score of 9.4, is noted for having good support but not as consistently praised.
- Reviewers mention that Simplesat's "Feedback Collection" feature scores 9.3, which users say is effective for gathering insights, whereas SmileBack shines with a higher score of 9.8, indicating a more robust and user-friendly collection process.
- G2 users highlight that Simplesat's "Brand Design Consistency" is rated at 9.1, which some users find satisfactory, but SmileBack outperforms with a score of 9.4, leading reviewers to appreciate its cohesive branding across surveys.
- Users on G2 report that Simplesat's "Real-Time Analysis" feature scores 9.3, which is effective but not as advanced as SmileBack's 9.5, where reviewers mention that the real-time insights are more actionable and timely.
- Reviewers say that both products have similar scores for "Ease of Admin" at 9.5, but users report that Simplesat's interface is slightly more intuitive, making it easier for administrators to navigate.
- Users report that Simplesat's "Survey Deployment" is rated at 9.3, which is functional, but SmileBack's deployment process is noted to be more seamless, contributing to its higher user satisfaction in this area.
Featured Products
Sponsored
SurveyStance
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
SmileBack
16-20
$219.00
0 NA MONTH
NA
- Unlimited reviews Automated alerts Client reports Agent performance analytics Website widget Use reviews in marketing More and more integrations White glove onboarding service Chat, phone & email support
Free Trial
Simplesat
Free Trial is available
SmileBack
Free Trial is available
Ratings
Meets Requirements
9.3
98
9.6
29
Ease of Use
9.6
98
9.8
29
Ease of Setup
9.4
90
9.3
24
Ease of Admin
9.5
91
9.5
24
Quality of Support
9.9
89
9.4
26
Has the product been a good partner in doing business?
9.7
86
9.7
22
Product Direction (% positive)
9.2
91
9.6
29
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
63
9.5
22
9.3
64
|
Verified
Not enough data
9.3
65
|
Verified
9.8
22
|
Verified
9.5
64
|
Verified
9.6
20
|
Verified
Process Management
9.2
63
|
Verified
9.4
21
|
Verified
9.3
53
9.4
20
9.3
63
|
Verified
9.5
21
|
Verified
9.2
59
9.4
20
System Management
9.3
59
|
Verified
9.1
17
|
Verified
9.1
52
Not enough data
Categories
Categories
Shared Categories
Simplesat and SmileBack are categorized as Enterprise Feedback Management
Unique Categories
Simplesat has no unique categories
SmileBack has no unique categories
Reviews
Reviewers' Company Size
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmileBack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.1%
Computer Software
9.7%
Computer & Network Security
9.0%
Financial Services
5.6%
Apparel & Fashion
3.5%
Other
29.2%
Information Technology and Services
78.1%
Computer Software
6.3%
Consulting
3.1%
Telecommunications
3.1%
Retail
3.1%
Other
6.3%
Most Helpful Reviews
Simplesat
Most Helpful Favorable Review
Verified User in Computer & Network Security
I provide IT Services, and I love the fact that it integrates with my PSA software Autotask. When the tickte is closed, the client get's an email stating that, and with the integration it will provide the survey (linking the ticket) and even better I can...
Most Helpful Critical Review
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
SmileBack
Most Helpful Favorable Review
Verified User in Information Technology and Services
I like how it integrates into ConnectWise Manage and alerts us with each new review.
Most Helpful Critical Review
Verified User in Computer & Network Security
I provide IT Services, and I love the fact that it integrates with my PSA software Autotask. When the tickte is closed, the client get's an email stating that, and with the integration it will provide the survey (linking the ticket) and even better I can...
Verified User in Information Technology and Services
I like how it integrates into ConnectWise Manage and alerts us with each new review.
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Discussions
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is simplesat?
1 comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
What is CSAT in customer service?
1 comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
SmileBack has no discussions with answers
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