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- ServiceNow Software Asset Management-vs-USU (formerly Aspera)
Compare ServiceNow Software Asset Management and USU (formerly Aspera) 
At a Glance
Market Segments
Enterprise (72.7% of reviews)
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow Software Asset Management
Star Rating
(68)4.4 out of 5
Market Segments
Enterprise (72.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Software Asset ManagementUSU (formerly Aspera)
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about USU (formerly Aspera)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that ServiceNow Software Asset Management excels in its Software Asset Inventory with a score of 9.3, providing comprehensive tracking and management capabilities that users find beneficial for maintaining software compliance.
- Users report that USU (formerly Aspera) shines in License entitlement and usage management, scoring 9.2, which allows organizations to effectively manage software licenses and optimize usage, a feature that many find crucial for cost savings.
- G2 users highlight that ServiceNow's automated end user license provisioning, although rated lower at 7.8, still offers a streamlined process for managing licenses, but some users feel it could be more intuitive compared to USU's higher-rated feature in this area.
- Users on G2 indicate that USU's vendor management and compliance features, rated at 8.8, provide robust tools for ensuring compliance with vendor agreements, which is a significant advantage for enterprises managing multiple software vendors.
- Reviewers say that ServiceNow's central dashboard, rated at 8.7, offers a user-friendly interface for monitoring assets, but some users feel that USU's dashboard provides more customizable options, enhancing user experience.
- Users report that while both products have strong risk assessment features, USU's software vulnerability assessment, scoring 8.8, is particularly praised for its thoroughness in identifying potential security risks, which is a critical concern for many organizations.
Featured Products
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Pricing
Entry-Level Pricing
ServiceNow Software Asset Management
No pricing availableUSU (formerly Aspera)
No pricing availableFree Trial
ServiceNow Software Asset Management
No trial information availableUSU (formerly Aspera)
Free Trial is available
Ratings
Meets Requirements
8.8
45
8.5
41
Ease of Use
8.8
45
8.2
43
Ease of Setup
8.0
23
8.1
33
Ease of Admin
8.2
18
8.0
23
Quality of Support
8.5
43
8.7
38
Has the product been a good partner in doing business?
8.6
18
8.9
23
Product Direction (% positive)
9.7
44
9.1
38
Features by Category
Asset Inventory
Not enough data
8.1
9
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
8.3
9
Generative AI
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.7
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.7
9
Functionality
8.8
21
8.5
25
8.1
21
9.2
24
8.1
19
8.8
24
7.8
19
8.2
20
8.3
19
8.8
20
8.3
19
8.2
23
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
7.5
17
8.6
21
8.1
18
8.8
18
8.8
20
8.6
19
Knowledge Base
Not enough data
7.7
11
Not enough data
8.1
12
Not enough data
8.2
12
Security
Not enough data
7.8
10
Not enough data
8.3
12
Not enough data
8.5
12
Content
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
8.1
12
Not enough data
7.8
12
Communication
Not enough data
7.2
10
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.3
10
Categories
Categories
Shared Categories
ServiceNow Software Asset Management and USU (formerly Aspera) are categorized as Software Asset Management Tools
Unique Categories
ServiceNow Software Asset Management has no unique categories
USU (formerly Aspera) is categorized as IT Asset Management and Knowledge Management
Reviews
Reviewers' Company Size
ServiceNow Software Asset Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
USU (formerly Aspera)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.7%
Computer Software
16.4%
Hospital & Health Care
7.3%
Computer & Network Security
7.3%
Consumer Electronics
5.5%
Other
30.9%
Consumer Services
20.0%
Computer Software
13.3%
Automotive
11.1%
Insurance
6.7%
Information Technology and Services
6.7%
Other
42.2%
Most Helpful Reviews
ServiceNow Software Asset Management
Most Helpful Favorable Review
Verified User in Information Services
These guys are honest straight-up people who genuinely care about the success of their customers
Most Helpful Critical Review
Joe E.
Verified User in Banking
I couldn't say a negative word about these guys. They have great heads on their shoulders and an awesome product team.
USU (formerly Aspera)
Most Helpful Favorable Review
Verified User in Government Relations
Its user interface is user friendly and intuitive allowing a new user to learn it relatively quickly. The front-end is relatively easy to navigate and the data is easily exportable to a number of useful formats. My Dashboard has a lot of useful information...
Most Helpful Critical Review
Susan E.
Verified User in Transportation/Trucking/Railroad
Ongoing support has been limited or not exactly what we need. Still working on improving "search terms" to make the tool fast and effective for front line representatives.
Verified User in Information Services
These guys are honest straight-up people who genuinely care about the success of their customers
Verified User in Government Relations
Its user interface is user friendly and intuitive allowing a new user to learn it relatively quickly. The front-end is relatively easy to navigate and the data is easily exportable to a number of useful formats. My Dashboard has a lot of useful information...
Joe E.
Verified User in Banking
I couldn't say a negative word about these guys. They have great heads on their shoulders and an awesome product team.
Susan E.
Verified User in Transportation/Trucking/Railroad
Ongoing support has been limited or not exactly what we need. Still working on improving "search terms" to make the tool fast and effective for front line representatives.
Alternatives
Discussions
ServiceNow Software Asset Management has no discussions with answers
USU (formerly Aspera) has no discussions with answers
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