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- SAP Solution Manager-vs-ServiceNow IT Service Management
Compare SAP Solution Manager and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerServiceNow IT Service Management
Star Rating
(1,130)4.4 out of 5
Market Segments
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in Ease of Use with a score of 8.4, while SAP Solution Manager falls short at 6.7, making ServiceNow a more user-friendly option for everyday tasks.
- Reviewers mention that ServiceNow's Incident Management features, such as Automate Ticket Routing and Ticket Notifications, score highly at 9.0 and 9.1 respectively, indicating a robust system for managing incidents compared to SAP's lower scores in similar areas.
- G2 users highlight ServiceNow's superior Help Desk capabilities, scoring 9.1, while SAP Solution Manager's score of 7.1 suggests it may not meet the expectations of users looking for a comprehensive help desk solution.
- Users on G2 report that ServiceNow's Change Management feature is particularly strong, with a score of 9.2, indicating effective processes for managing changes, whereas SAP Solution Manager's score of 8.7 shows it may not be as effective in this area.
- Reviewers say that ServiceNow's Quality of Support is rated at 8.5, which is significantly higher than SAP Solution Manager's 7.0, suggesting that users may find better assistance and resources with ServiceNow.
- Users report that ServiceNow's Asset Management feature scores 8.9, showcasing its effectiveness in tracking and managing assets, while SAP Solution Manager's score of 7.5 indicates potential limitations in this functionality.
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Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
SAP Solution Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.5
10
8.9
716
Ease of Use
6.7
10
8.5
931
Ease of Setup
Not enough data
8.1
499
Ease of Admin
Not enough data
8.7
264
Quality of Support
7.0
10
8.5
645
Has the product been a good partner in doing business?
Not enough data
8.8
262
Product Direction (% positive)
10.0
9
8.7
694
Features by Category
Administration
8.7
9
|
Verified
9.1
178
|
Verified
7.5
8
|
Verified
8.9
168
|
Verified
8.5
8
|
Verified
8.9
179
|
Verified
Service Desk
7.1
7
|
Verified
9.1
187
|
Verified
7.6
7
|
Verified
9.3
188
|
Verified
8.3
8
|
Verified
9.1
180
|
Verified
Management
Not enough data
8.9
170
|
Verified
Not enough data
8.9
159
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.8
146
Functionality
Not enough data
9.4
175
|
Verified
Not enough data
8.8
165
9.0
5
|
Verified
9.0
165
|
Verified
Not enough data
9.0
164
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.0
194
|
Verified
Not enough data
9.1
203
|
Verified
Not enough data
9.1
207
|
Verified
Not enough data
9.3
5
Management Tools
Not enough data
9.2
207
|
Verified
Not enough data
9.0
201
Not enough data
8.7
192
|
Verified
Generative AI
Not enough data
8.7
79
Not enough data
8.6
95
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
283
Not enough data
9.0
282
Not enough data
9.1
288
Not enough data
8.7
277
Not enough data
8.7
270
Reporting
Not enough data
8.7
281
Not enough data
8.7
259
Not enough data
8.5
154
Access & Usability
Not enough data
8.0
217
Not enough data
8.7
270
Not enough data
8.5
238
Not enough data
8.8
147
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Solution Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Information Technology and Services
27.4%
Hospital & Health Care
7.3%
Computer Software
7.2%
Financial Services
5.3%
Computer & Network Security
3.6%
Other
49.1%
Most Helpful Reviews
SAP Solution Manager
Most Helpful Favorable Review
Verified User in Management Consulting
Capabilities to manage changes within SAP landscape fostering governance and appropriated management of requests
Most Helpful Critical Review
Gaurang B.
Verified User in Consumer Goods
Not easy to set up and interface us outdated and cumbersome. We had set up test scripts but users did not use it more so the syetem is underutilized. With use if fiori it can reach heights.
ServiceNow IT Service Management
Most Helpful Favorable Review
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
Verified User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Verified User in Management Consulting
Capabilities to manage changes within SAP landscape fostering governance and appropriated management of requests
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Gaurang B.
Verified User in Consumer Goods
Not easy to set up and interface us outdated and cumbersome. We had set up test scripts but users did not use it more so the syetem is underutilized. With use if fiori it can reach heights.
Verified User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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