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Compare Salesforce Commerce for B2C and Shopify 
At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Small-Business (80.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
$29/ per month
Salesforce Commerce for B2C
Star Rating
(452)4.3 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansShopify
Star Rating
(4,673)4.4 out of 5
Market Segments
Small-Business (80.4% of reviews)
Entry-Level Pricing
$29/ per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while Shopify also performs well but slightly lower at 8.3. Reviewers mention that Salesforce's advanced algorithms provide highly relevant suggestions, enhancing the shopping experience.
- Reviewers mention that Shopify shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.3. Users on G2 appreciate Shopify's intuitive interface, making it easier for small businesses to set up and manage their online stores without extensive technical knowledge.
- G2 users highlight that Salesforce Commerce for B2C offers superior Reporting capabilities, scoring 9.0, which allows for in-depth analytics and insights. In contrast, Shopify's reporting features, while solid at 8.5, are seen as less comprehensive by some users.
- Users say that Shopify's Checkout Process is more streamlined, scoring 8.8 compared to Salesforce's 8.3. Reviewers mention that Shopify's one-page checkout significantly reduces cart abandonment rates, making it a preferred choice for many small businesses.
- Reviewers mention that Salesforce Commerce for B2C has robust Integrations with a score of 9.3, allowing for seamless connections with various third-party tools. Users on G2 appreciate this flexibility, especially for larger enterprises needing complex integrations.
- Users report that Shopify excels in Customer Support, scoring 8.5, with many reviewers praising the availability of resources and responsive support teams. In comparison, Salesforce's support, while rated at 8.3, is noted to be less accessible for smaller businesses.
Pricing
Entry-Level Pricing
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Salesforce Commerce for B2C
No trial information availableShopify
No trial information availableRatings
Meets Requirements
8.6
308
8.7
3,997
Ease of Use
8.3
337
8.9
4,016
Ease of Setup
7.9
168
8.8
2,307
Ease of Admin
8.1
120
8.9
2,233
Quality of Support
8.3
292
8.4
3,742
Has the product been a good partner in doing business?
8.6
117
8.8
2,190
Product Direction (% positive)
8.5
292
8.7
3,889
Features by Category
Design
8.4
27
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.5
27
Not enough data
Personalization
8.4
27
Not enough data
8.3
27
Not enough data
8.6
28
Not enough data
8.5
26
Not enough data
Analysis
8.4
26
Not enough data
8.8
25
Not enough data
8.3
24
Not enough data
Merchandising
9.3
20
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
8.6
20
Not enough data
8.9
20
Not enough data
Analytics
9.4
20
Not enough data
9.3
20
Not enough data
Administration
9.3
19
Not enough data
9.0
19
Not enough data
Administration
9.0
23
Not enough data
8.8
22
Not enough data
8.8
23
Not enough data
Integrations
8.8
23
Not enough data
9.0
23
Not enough data
8.8
23
Not enough data
Cart Management
8.4
24
Not enough data
8.8
23
Not enough data
8.6
22
Not enough data
8.6
23
Not enough data
Headless Commerce
8.1
80
8.2
373
8.5
83
8.5
389
8.5
81
8.3
409
8.5
85
8.3
495
8.4
83
8.5
450
Generative AI
8.1
65
7.9
151
7.8
69
7.9
150
Agentic AI - E-Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising/Marketing
8.2
194
8.6
3323
8.3
139
8.6
3372
8.1
208
8.3
3299
8.0
201
8.3
3256
7.7
188
8.3
3083
8.0
187
8.3
3018
8.1
184
8.2
2993
Product Catalog
8.4
196
8.5
3266
8.2
196
8.5
3218
8.2
203
8.5
3264
8.2
176
8.4
2639
Order Process
8.3
198
8.8
3349
8.2
194
8.6
3269
8.3
191
8.6
3228
8.3
195
8.9
3311
8.2
197
8.8
3301
7.9
184
8.5
3022
8.3
186
8.6
3094
8.1
169
8.5
2713
Multi-Channel Support
8.3
182
8.5
2898
8.2
185
8.8
3123
8.3
169
8.7
2929
8.2
188
8.5
3025
8.0
174
8.3
2359
8.2
114
8.4
2411
8.2
164
8.2
2229
Platform
8.2
179
8.3
2428
8.3
195
8.4
3096
8.3
182
8.6
2948
8.4
198
8.6
3080
8.1
203
8.4
3116
8.6
192
8.9
3082
8.6
180
8.4
2404
8.6
184
8.8
3007
8.4
170
8.4
2497
8.5
166
8.5
2461
8.4
177
8.7
2817
8.5
198
8.9
3106
Payment processing - Merchant of Record
Not enough data
8.7
17
Not enough data
8.3
16
Not enough data
8.6
16
Not enough data
8.2
16
Not enough data
8.0
16
Not enough data
8.1
16
Tax management - Merchant of Record
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.1
16
Security and Compliance - Merchant of Record
Not enough data
8.0
16
Not enough data
8.3
16
Not enough data
8.6
15
Not enough data
8.6
15
Administration - Merchant of Record
Not enough data
8.2
16
Not enough data
8.4
16
Not enough data
8.4
16
Reporting
8.5
25
Not enough data
8.5
25
Not enough data
Omnichannel Features
7.8
24
Not enough data
8.1
24
Not enough data
8.2
23
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.6
25
Not enough data
8.2
24
Not enough data
Categories
Categories
Shared Categories
Salesforce Commerce for B2C and Shopify are categorized as E-Commerce Platforms
Unique Categories
Salesforce Commerce for B2C is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Shopify is categorized as Merchant of Record
Reviews
Reviewers' Company Size
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.9%
Information Technology and Services
10.8%
Computer Software
9.1%
Apparel & Fashion
6.2%
Consumer Goods
4.3%
Other
55.6%
Retail
26.5%
Apparel & Fashion
8.8%
Marketing and Advertising
7.5%
Consumer Goods
5.3%
Internet
3.4%
Other
48.4%
Most Helpful Reviews
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Shopify
Most Helpful Favorable Review
Kathleen Virginia P.
Verified User in Motion Pictures and Film
That you can build a storefront very quickly and easily. You can also do mass uploading of products. Etsy only allows you to upload one product at a time. This is helpful for large inventory, also with lots of variances in your products. (ie: Small, red or...
Most Helpful Critical Review
Alex K.
Verified User in Business Supplies and Equipment
My shop was blocked without giving any reason. The money earned by our company has been blocked in our Shopify account. We have lost access to our orders and cannot send paid purchases to our customers. The support team has not responded anything for more...
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Kathleen Virginia P.
Verified User in Motion Pictures and Film
That you can build a storefront very quickly and easily. You can also do mass uploading of products. Etsy only allows you to upload one product at a time. This is helpful for large inventory, also with lots of variances in your products. (ie: Small, red or...
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Alex K.
Verified User in Business Supplies and Equipment
My shop was blocked without giving any reason. The money earned by our company has been blocked in our Shopify account. We have lost access to our orders and cannot send paid purchases to our customers. The support team has not responded anything for more...
Alternatives
Discussions
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What are the features of Shopify?
5 comments
MM
In word you can say shopify is your own "shop"Read more
What is Shopify used for?
5 comments
PP
Shopify is an Ecommerce CMS platform where we can setup the store and sell our products.Read more
How can I change my store name in Shopify?
3 comments
CH
Yes, you can change your stores name as long as you are not paying back a cash advance given by Shopify. If you’re currently in repayment you can’t change...Read more
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