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- Playvox WFM
- Zendesk Workforce Management
- Playvox WFM-vs-Zendesk Workforce Management
Compare Playvox WFM and Zendesk Workforce Management 
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (58.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Playvox WFM
Star Rating
(126)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Playvox WFMZendesk Workforce Management
Star Rating
(30)4.3 out of 5
Market Segments
Mid-Market (58.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Workforce Management excels in "Agent Availability" with a score of 9.7, indicating that it effectively allows agents to manage their availability, while Playvox WFM also performs well but slightly trails behind in this area.
- Reviewers mention that Playvox WFM shines in "Shift Scheduling" with a score of 9.8, providing a user-friendly interface that simplifies the scheduling process, whereas Zendesk's score of 8.1 suggests it may not be as intuitive for users.
- G2 users highlight that Playvox WFM's "Automation" features are particularly robust, scoring 9.7, which allows for streamlined processes, while Zendesk's score of 7.9 indicates room for improvement in this area.
- Users on G2 report that Playvox WFM offers superior "Forecasting" capabilities with a score of 9.6, enabling more accurate predictions for workforce needs, compared to Zendesk's lower score of 6.1, which suggests less reliability in forecasting.
- Reviewers say that Playvox WFM's "Task Management" features are highly rated at 9.7, making it easier for teams to track and manage tasks effectively, while Zendesk's score of 8.3 indicates it may not provide the same level of functionality.
- Users mention that Playvox WFM's "Mobile Access" is rated at 9.6, allowing agents to manage their schedules on-the-go, whereas Zendesk's score of 8.8 suggests it may not be as seamless for mobile users.
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Pricing
Entry-Level Pricing
Playvox WFM
No pricing availableZendesk Workforce Management
No pricing availableFree Trial
Playvox WFM
No trial information availableZendesk Workforce Management
No trial information availableRatings
Meets Requirements
9.3
105
8.5
25
Ease of Use
9.4
107
8.7
25
Ease of Setup
9.6
94
8.8
19
Ease of Admin
9.1
18
8.8
18
Quality of Support
9.4
95
8.8
23
Has the product been a good partner in doing business?
9.4
18
8.4
18
Product Direction (% positive)
9.7
103
7.7
20
Features by Category
Platform Basics
9.6
74
8.8
8
9.6
73
9.2
8
9.6
74
8.5
8
Platform Content
9.7
69
8.1
8
9.6
68
8.9
6
9.5
68
Feature Not Available
Platform Additional Functionality
9.6
72
8.1
8
9.3
68
Feature Not Available
9.6
71
6.7
7
9.7
71
8.5
8
9.8
69
Feature Not Available
Workforce Management
9.7
36
Not enough data
9.6
36
Not enough data
9.8
37
Not enough data
9.2
36
Not enough data
8.8
34
Not enough data
Administration
9.6
36
Not enough data
9.8
37
Not enough data
9.7
36
Not enough data
9.7
35
Not enough data
9.7
36
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Feature Not Available
7.7
13
9.1
38
7.4
12
Feature Not Available
9.0
7
9.3
38
8.9
14
9.3
37
8.0
14
8.5
35
Feature Not Available
8.9
36
8.1
14
9.1
34
8.5
14
Workforce Management Platform Features
9.1
37
8.2
13
9.3
39
8.3
17
9.0
37
8.6
17
8.4
37
9.1
16
9.1
37
8.5
11
9.0
36
Feature Not Available
9.1
37
8.4
16
9.1
37
9.4
8
8.3
36
Feature Not Available
8.7
35
Feature Not Available
Categories
Categories
Shared Categories
Playvox WFM and Zendesk Workforce Management are categorized as Workforce Management and Employee Scheduling
Unique Categories
Playvox WFM is categorized as Genesys AppFoundry Marketplace and Contact Center Workforce
Zendesk Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Playvox WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
20.2%
Retail
10.1%
Insurance
5.9%
Information Technology and Services
5.0%
Financial Services
5.0%
Other
53.8%
Retail
10.3%
Information Technology and Services
10.3%
Telecommunications
6.9%
Health, Wellness and Fitness
6.9%
Consumer Services
6.9%
Other
58.6%
Most Helpful Reviews
Playvox WFM
Most Helpful Favorable Review
Josavina S.
Verified User in Consumer Goods
I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively. Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We...
Most Helpful Critical Review
Nathaniel B.
Verified User in Banking
constant change in schedule and lack of balance
Zendesk Workforce Management
Most Helpful Favorable Review
Shaik I.
Verified User in Consumer Services
Managing work load and visibility of chats in queue.
Most Helpful Critical Review
Verified User in Staffing and Recruiting
Tymeshift is very buggy. In the last few months, most of the sections of the platform we use have broken in one way or another. The scheduling feature, which we use most frequently, breaks in some manner every couple of weeks or so.
Josavina S.
Verified User in Consumer Goods
I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively. Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We...
Shaik I.
Verified User in Consumer Services
Managing work load and visibility of chats in queue.
Nathaniel B.
Verified User in Banking
constant change in schedule and lack of balance
Verified User in Staffing and Recruiting
Tymeshift is very buggy. In the last few months, most of the sections of the platform we use have broken in one way or another. The scheduling feature, which we use most frequently, breaks in some manner every couple of weeks or so.
Alternatives
Discussions
Playvox WFM has no discussions with answers
Zendesk Workforce Management has no discussions with answers
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