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Compare Phone.com and iPlum 
At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (97.6% of reviews)
Entry-Level Pricing
$21.99 1 User Per Month
$8.99
Phone.com
Star Rating
(32)3.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansiPlum
Star Rating
(86)4.1 out of 5
Market Segments
Small-Business (97.6% of reviews)
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that iPlum excels in basic communication features, particularly with a high score of 9.4 for Phone Calls, while Phone.com follows closely with a score of 9.0. Reviewers mention that iPlum's call quality is consistently praised, making it a reliable choice for small businesses.
- Reviewers mention that iPlum offers superior Instant Messaging capabilities, scoring 9.4 compared to Phone.com's 7.6. Users on G2 appreciate the seamless messaging experience, highlighting its effectiveness for team communication.
- Users say that Phone.com shines in Video Calls, achieving a score of 8.9, while iPlum scores lower at 7.7. Reviewers mention that the video conferencing features of Phone.com are more robust, making it a better option for businesses that rely heavily on virtual meetings.
- G2 users report that iPlum has a more user-friendly setup process, scoring 7.3 compared to Phone.com's 8.3. However, users mention that once set up, both platforms offer similar ease of administration, with both scoring 8.3.
- Reviewers mention that iPlum's pricing is more attractive for small businesses, with an entry-level price of $8.99 compared to Phone.com's $21.99. Users on G2 appreciate the cost-effectiveness of iPlum, especially for startups and small teams.
- Users report that both platforms have similar quality of support, with iPlum scoring 7.5 and Phone.com at 7.9. However, reviewers mention that Phone.com has a slight edge in customer service responsiveness, which can be crucial for businesses needing immediate assistance.
Featured Products
Sponsored
StoriiCare
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Video Conferencing
Visit Website
Pricing
Entry-Level Pricing
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Phone.com
No trial information availableiPlum
No trial information availableRatings
Meets Requirements
7.7
22
9.0
80
Ease of Use
7.5
22
8.4
81
Ease of Setup
8.0
10
7.4
72
Ease of Admin
7.8
9
8.1
23
Quality of Support
7.6
20
8.0
66
Has the product been a good partner in doing business?
7.2
9
7.8
24
Product Direction (% positive)
5.9
20
7.7
81
Features by Category
Platform
Not enough data
9.0
54
Not enough data
9.0
54
Not enough data
8.6
49
Not enough data
9.2
51
Not enough data
9.2
52
Not enough data
8.9
51
Not enough data
8.9
50
Not enough data
8.8
51
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Technology
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.3
11
Administration
Not enough data
7.8
10
Not enough data
8.5
10
Not enough data
7.8
10
Compliance
Not enough data
9.7
10
Not enough data
9.7
10
Platform Basics - VoIP Providers
Not enough data
7.1
7
Not enough data
6.7
6
Not enough data
6.9
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
5.8
6
Basic Communication
9.0
14
|
Verified
8.3
17
9.0
7
|
Verified
Feature Not Available
7.9
8
8.8
17
8.6
6
6.8
13
8.7
10
|
Verified
6.2
11
8.7
9
|
Verified
7.3
13
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
6.9
13
8.8
7
Feature Not Available
Feature Not Available
7.0
11
Advanced Features
8.5
10
|
Verified
7.4
12
9.0
10
7.7
15
8.9
12
|
Verified
8.3
14
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
7.1
15
Not enough data
Feature Not Available
Not enough data
8.3
15
Not enough data
Feature Not Available
Contacts
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
7.3
14
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Phone.com and iPlum are categorized as VoIP Providers
Unique Categories
Phone.com is categorized as UCaaS Platforms and Video Conferencing
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, Outbound Call Tracking, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Marketing and Advertising
10.7%
Transportation/Trucking/Railroad
7.1%
Insurance
7.1%
Consulting
3.6%
Other
57.1%
Mental Health Care
43.0%
Hospital & Health Care
12.8%
Health, Wellness and Fitness
11.6%
Marketing and Advertising
4.7%
Individual & Family Services
3.5%
Other
24.4%
Most Helpful Reviews
Phone.com
Most Helpful Favorable Review
Anthony V.
Verified User in Insurance
the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team
Most Helpful Critical Review
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
iPlum
Most Helpful Favorable Review
Verified User in Consumer Services
Very user friendly compared to competitors. You get a secure U.S phone number and voicemail. It Can also run off data or wifi so its super convenient
Most Helpful Critical Review
Kaitlyn P.
Verified User in Hospital & Health Care
SO MANY HIDDEN FEES!!! What a joke. They make it seem so simple and cheap and then they tack on so many hidden fees. Fees to get texting, fees to get a HIPAA compliant line, fees to submit paperwork to get texting, fees to get added security. I am SO...
Anthony V.
Verified User in Insurance
the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team
Verified User in Consumer Services
Very user friendly compared to competitors. You get a secure U.S phone number and voicemail. It Can also run off data or wifi so its super convenient
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
Kaitlyn P.
Verified User in Hospital & Health Care
SO MANY HIDDEN FEES!!! What a joke. They make it seem so simple and cheap and then they tack on so many hidden fees. Fees to get texting, fees to get a HIPAA compliant line, fees to submit paperwork to get texting, fees to get added security. I am SO...
Discussions
Yes, Phonecom is a legitimate company that provides communication services.
1 comment
CW
Yes it is. I’ve been using it for 9 months Read more
Phone.com has no more discussions with answers
iPlum has no discussions with answers
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