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Compare Ooma Office and net2phone 
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Small-Business (79.3% of reviews)
Entry-Level Pricing
$19.95 1 User Per Month
$23.99 1 user Per Month
Ooma Office
Star Rating
(129)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
$19.95 1 User Per Month
Browse all 2 pricing plansnet2phone
Star Rating
(189)4.4 out of 5
Market Segments
Small-Business (79.3% of reviews)
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that net2phone excels in its Native VoIP feature, scoring 9.4, which allows for seamless internet-based calling. In contrast, Ooma Office also performs well with a score of 9.4, but some users mention that its VoIP setup can be slightly more complex.
- Reviewers mention that Ooma Office shines in Quality of Support, achieving a score of 9.2, with many users praising the responsiveness and helpfulness of their customer service. Meanwhile, net2phone's support quality, rated at 8.5, is considered adequate but not as robust.
- G2 users highlight that net2phone's Voicemail to SMS feature, with a score of 6.4, is less effective compared to Ooma Office's offering, which is more reliable and user-friendly, leading to a higher satisfaction rate among users.
- Users on G2 report that Ooma Office's Video Conferencing feature, scoring 9.2, provides a more stable and user-friendly experience than net2phone's score of 7.6, which some users find lacking in terms of video quality and connection stability.
- Reviewers mention that net2phone's Desk-to-Desk Calls feature, rated at 9.0, is highly appreciated for its ease of use, while Ooma Office's score of 8.9 indicates a solid but slightly less favorable experience.
- Users say that net2phone's Screen Sharing feature, with a score of 7.8, is functional but not as intuitive as Ooma Office's, which received a lower score of 6.8, indicating that both products have room for improvement in this area.
Pricing
Entry-Level Pricing
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
Ooma Office
Free Trial is available
net2phone
Free Trial is available
Ratings
Meets Requirements
9.1
103
8.7
106
Ease of Use
9.0
104
8.7
107
Ease of Setup
9.1
95
8.4
87
Ease of Admin
9.0
79
8.4
84
Quality of Support
9.1
102
8.6
107
Has the product been a good partner in doing business?
9.1
78
8.7
87
Product Direction (% positive)
9.0
95
7.9
96
Features by Category
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
87
8.9
84
7.4
39
7.5
35
Feature Not Available
7.7
37
6.8
40
7.7
30
8.5
55
8.4
59
8.9
63
9.0
70
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.7
42
7.5
27
7.6
40
8.1
40
8.5
51
8.0
35
Advanced Features
8.6
62
8.2
61
8.8
78
8.9
65
9.4
78
9.2
71
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.3
6
Not enough data
8.5
10
Not enough data
6.5
9
Features
Not enough data
8.5
11
Not enough data
6.9
8
Not enough data
7.2
6
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ooma Office and net2phone are categorized as VoIP Providers
Unique Categories
Ooma Office has no unique categories
net2phone is categorized as Video Conferencing and UCaaS Platforms
Reviews
Reviewers' Company Size
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
12.0%
Construction
6.4%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.0%
Information Technology and Services
6.0%
Construction
6.0%
Telecommunications
5.4%
Hospital & Health Care
4.9%
Retail
4.3%
Other
73.4%
Most Helpful Reviews
Ooma Office
Most Helpful Favorable Review
Brandon R.
Verified User in Insurance
Mobile phone app, for sure. It's super convenient to be able to call clients on my cell at any time.
Most Helpful Critical Review
Teddy F.
Verified User in Accounting
The mobile and PC Apps, more specifically the lack of interconnectivity between the accounts and apps across devices, the general user experience and lack of basic features. Examples: - Having to constantly manually reload apps to show updated...
net2phone
Most Helpful Favorable Review
Verified User in Consulting
That I ported off the Net2Phone platform and finally don't have to deal with them.
Most Helpful Critical Review
Verified User in Financial Services
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues
Brandon R.
Verified User in Insurance
Mobile phone app, for sure. It's super convenient to be able to call clients on my cell at any time.
Verified User in Consulting
That I ported off the Net2Phone platform and finally don't have to deal with them.
Teddy F.
Verified User in Accounting
The mobile and PC Apps, more specifically the lack of interconnectivity between the accounts and apps across devices, the general user experience and lack of basic features. Examples: - Having to constantly manually reload apps to show updated...
Verified User in Financial Services
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues
Discussions
Ooma Office has no discussions with answers
Is net2phone reliable?
4 comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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