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Compare Mitel and RingEX 
At a Glance
Market Segments
Small-Business (45.4% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
$20.99 /user/month
$30.00 1 User Per Month
Mitel
Star Rating
(233)3.8 out of 5
Market Segments
Small-Business (45.4% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansRingEX
Star Rating
(1,137)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, while Mitel MiCloud Connect falls behind at 8.1. Reviewers mention that the clarity and ease of accessing recorded calls in RingEX significantly enhance their workflow.
- Reviewers mention that RingEX's screen sharing feature is rated at 9.1, making it a preferred choice for collaborative tasks, whereas Mitel MiCloud Connect's score of 7.4 indicates room for improvement. Users on G2 appreciate the seamless experience in RingEX for presentations and team meetings.
- G2 users highlight RingEX's superior mobile access with a score of 9.1, which allows for effective communication on-the-go. In contrast, Mitel MiCloud Connect's mobile accessibility score of 8.0 suggests it may not be as robust for mobile users.
- Users say that RingEX's IVR (Interactive Voice Response) feature is highly rated at 9.5, providing a more efficient customer experience compared to Mitel MiCloud Connect's score of 8.4. Reviewers mention that the customization options in RingEX's IVR are particularly beneficial for businesses.
- Reviewers mention that RingEX offers better document storage capabilities with a score of 8.3, while Mitel MiCloud Connect does not provide a specific score in this area. Users report that the ease of accessing and managing documents in RingEX is a significant advantage.
- Users on G2 report that RingEX's collaboration tools, particularly live chat at 8.8, are more effective than Mitel MiCloud Connect's score of 7.0. Reviewers say that the responsiveness and integration of live chat in RingEX enhance team communication significantly.
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Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Mitel
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.2
189
8.8
949
Ease of Use
7.8
190
8.6
963
Ease of Setup
7.3
131
8.1
556
Ease of Admin
7.2
130
8.3
491
Quality of Support
7.2
173
7.9
855
Has the product been a good partner in doing business?
7.4
130
8.2
482
Product Direction (% positive)
6.3
181
7.8
934
Features by Category
Documents
Not enough data
7.8
140
Not enough data
7.5
134
Not enough data
8.2
141
Agentic AI - Online Fax
Not enough data
Not enough data
Not enough data
Not enough data
Sending
Not enough data
9.1
155
Not enough data
9.2
153
Not enough data
8.9
141
Not enough data
9.2
144
Not enough data
9.0
148
Not enough data
9.1
148
Host Tools
Not enough data
8.5
71
Not enough data
8.8
76
Not enough data
9.1
86
Attendee Tools
Not enough data
8.8
80
Not enough data
9.0
80
Not enough data
8.2
63
Post-Event Tools
Not enough data
8.5
60
Not enough data
8.4
62
Integrations
Not enough data
8.1
54
Not enough data
8.4
61
Agentic AI - Webinar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
9.2
240
Not enough data
9.1
130
Not enough data
8.7
104
Not enough data
8.9
127
Not enough data
9.1
110
Meeting Coordination
Not enough data
8.8
230
Not enough data
9.1
222
Not enough data
9.0
211
Not enough data
9.1
133
Software Type
Not enough data
9.0
227
Not enough data
9.0
129
Not enough data
9.2
145
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
185
Not enough data
9.1
216
Not enough data
8.7
202
Not enough data
9.0
211
Not enough data
8.7
201
Not enough data
8.5
193
Not enough data
8.7
201
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
202
Not enough data
8.6
196
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
205
Not enough data
8.6
203
Basic Communication - Cloud PBX
Not enough data
8.9
49
Not enough data
8.9
48
Not enough data
9.0
48
Not enough data
8.2
46
Not enough data
9.1
48
Not enough data
8.8
47
Advanced Features - Cloud PBX
Not enough data
8.7
44
Not enough data
8.5
46
Not enough data
8.5
46
Not enough data
9.0
47
Platform Basics - VoIP Providers
Not enough data
8.5
25
Not enough data
8.9
25
Not enough data
8.3
24
Not enough data
8.4
24
Not enough data
8.3
22
Not enough data
8.1
22
Basic Communication
8.5
120
|
Verified
9.0
417
|
Verified
7.2
34
|
Verified
8.3
321
|
Verified
7.0
52
|
Verified
8.7
347
|
Verified
7.4
47
|
Verified
8.2
293
|
Verified
8.1
84
|
Verified
8.6
356
|
Verified
9.0
114
|
Verified
9.0
364
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.1
53
|
Verified
8.2
314
|
Verified
7.4
48
|
Verified
8.4
328
|
Verified
7.7
56
|
Verified
8.6
355
Advanced Features
7.7
89
|
Verified
8.3
372
7.9
96
|
Verified
8.4
335
|
Verified
8.7
105
9.0
389
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
8.6
47
|
Verified
8.0
9
|
Verified
8.6
49
|
Verified
7.3
8
|
Verified
Feature Not Available
Features
8.8
13
|
Verified
8.8
52
|
Verified
Feature Not Available
8.3
47
|
Verified
7.0
5
|
Verified
8.5
51
|
Verified
8.0
11
|
Verified
8.5
49
|
Verified
8.1
9
|
Verified
8.6
50
|
Verified
Feature Not Available
8.1
47
Categories
Categories
Shared Categories
Mitel and RingEX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.9%
Insurance
6.0%
Financial Services
6.0%
Construction
4.6%
Real Estate
4.1%
Other
72.5%
Computer Software
10.7%
Information Technology and Services
5.2%
Financial Services
4.9%
Staffing and Recruiting
4.6%
Marketing and Advertising
4.6%
Other
70.0%
Most Helpful Reviews
Mitel
Most Helpful Favorable Review
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
RingEX
Most Helpful Favorable Review
Matthew d.
Verified User in Staffing and Recruiting
Sound quality is great, it's nice to be able to receive my calls on either my computer, or pushed to my cell phone. Texting is easy, and it's nice to get my voicemails to my email. As well, it's a plus with a business being able to type an employees name...
Most Helpful Critical Review
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Matthew d.
Verified User in Staffing and Recruiting
Sound quality is great, it's nice to be able to receive my calls on either my computer, or pushed to my cell phone. Texting is easy, and it's nice to get my voicemails to my email. As well, it's a plus with a business being able to type an employees name...
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
Password Policy & Mobile Client
1 comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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