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Compare Maze and Userbrain 
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Free
$0.00
Maze
Star Rating
(109)4.5 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansUserbrain
Star Rating
(15)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userbrain excels in ease of use with a score of 9.7, making it highly accessible for small businesses, while Maze, with a score of 9.0, is noted for its slightly steeper learning curve, particularly for new users.
- Reviewers mention that Userbrain's quality of support is outstanding, scoring 9.8, which is significantly higher than Maze's 8.7. Users appreciate the prompt and helpful responses from Userbrain's support team.
- G2 users highlight Userbrain's strong performance in survey management, particularly in brand design consistency with a score of 9.8, while Maze's survey deployment features, scoring 8.6, are seen as less robust in maintaining brand integrity.
- Users on G2 report that Userbrain's feedback collection capabilities are superior, scoring 9.4, as it allows for more diverse methods of gathering user insights compared to Maze, which has a lower score in this area.
- Reviewers mention that Userbrain shines in real-time analysis with a score of 9.6, providing immediate insights that are crucial for agile decision-making, whereas Maze's analytics features, scoring 8.2, are perceived as less responsive.
- Users say that Userbrain's participant selection process, particularly in-app recruitment, scores 7.6, which is more streamlined compared to Maze's 7.2 for on-site recruitment, making it easier for users to gather feedback from their target audience.
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Pricing
Entry-Level Pricing
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
Userbrain
Free
$0.00
No subscription, no minimum order
- 5 sessions with your own users
- Refills monthly
- Get testers from our 130k+ pool of qualified testers on demand
Free Trial
Maze
Free Trial is available
Userbrain
Free Trial is available
Ratings
Meets Requirements
8.2
76
9.5
11
Ease of Use
8.9
76
9.7
12
Ease of Setup
9.5
32
9.8
7
Ease of Admin
9.1
28
Not enough data
Quality of Support
8.7
62
9.8
11
Has the product been a good partner in doing business?
9.2
22
Not enough data
Product Direction (% positive)
8.3
63
10.0
11
Features by Category
User Response Methods
8.5
56
9.3
5
7.6
20
9.0
5
6.0
12
8.3
5
Feature Not Available
8.3
5
8.4
52
9.3
5
Participant Selection
7.5
36
7.3
5
Feature Not Available
5.7
5
7.6
11
6.7
5
7.0
30
8.3
5
Insights
8.2
56
9.0
5
8.2
46
8.3
5
7.8
43
8.7
5
Generative AI
6.7
10
9.0
5
Management
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.8
9
Not enough data
8.6
7
Not enough data
9.4
9
Not enough data
8.1
9
Not enough data
Process Management
9.2
8
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
Feature Not Available
Not enough data
System Management
9.3
9
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Maze and Userbrain are categorized as User Research
Unique Categories
Maze is categorized as Enterprise Feedback Management and User Research Repositories
Userbrain has no unique categories
Reviews
Reviewers' Company Size
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userbrain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
10.3%
Financial Services
10.3%
Design
9.3%
Retail
3.7%
Other
52.3%
Computer Software
13.3%
Retail
6.7%
Marketing and Advertising
6.7%
Leisure, Travel & Tourism
6.7%
Law Practice
6.7%
Other
60.0%
Most Helpful Reviews
Maze
Most Helpful Favorable Review
Verified User in Online Media
I love how easy it is to create a usability test and the different templates. It really helps with design decisions and motivates for more a user-centric solutions
Most Helpful Critical Review
Kate H.
Verified User in Transportation/Trucking/Railroad
Unhelpful error messaging. One of my collegaues tests dissappeared. I'd like to be able to filter answers by another question (eg. How many cars do you own? And filter all the rest of the results by the testers who own 2 cars)
Userbrain
Most Helpful Favorable Review
Franz D.
Verified User in Apparel & Fashion
Very fast to setup, great input from testers, easy to navigate interface.
Most Helpful Critical Review
Verified User in Online Media
I love how easy it is to create a usability test and the different templates. It really helps with design decisions and motivates for more a user-centric solutions
Franz D.
Verified User in Apparel & Fashion
Very fast to setup, great input from testers, easy to navigate interface.
Kate H.
Verified User in Transportation/Trucking/Railroad
Unhelpful error messaging. One of my collegaues tests dissappeared. I'd like to be able to filter answers by another question (eg. How many cars do you own? And filter all the rest of the results by the testers who own 2 cars)
Alternatives
Discussions
Maze software is a tool used for user experience research and testing. It allows designers and product teams to create prototypes and conduct usability tests to gather insights on how users interact with their designs. This helps in improving the design and functionality of digital products.
1 comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
What is a user test?
1 comment
Official Response from Userbrain
A user test is a 5-15 minute screen recording including audio from one of our testers using your site on their own devices.
Our testers will follow the...Read more
Who and where is your panel from?
1 comment
Official Response from Userbrain
Our testing panel is made of 30000 everyday people, from all around the world. You can target our testers based on their language, region, gender, age, and...Read more
I am unable to determine the number of tasks you can set without additional context or information about the system or environment you are referring to.
1 comment
Official Response from Userbrain
We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 15 minutes.Read more
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