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Compare Marker.io and Usersnap 
At a Glance
Market Segments
Small-Business (80.6% of reviews)
Small-Business (62.5% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free
Marker.io
Star Rating
(37)4.8 out of 5
Market Segments
Small-Business (80.6% of reviews)
Entry-Level Pricing
$39.00 Per Month
Browse all 3 pricing plansUsersnap
Star Rating
(90)4.6 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in its Ease of Use with a score of 9.6, while Marker.io shines even brighter with a score of 9.9, indicating that users find Marker.io to be more intuitive and user-friendly overall.
- Reviewers mention that Usersnap's Quality of Support is highly rated at 9.5, but Marker.io surpasses this with a score of 9.8, suggesting that users feel more supported and valued when using Marker.io.
- G2 users highlight that Usersnap has a solid Bug Reporting feature with a score of 8.9 for User Reports & Feedback, but Marker.io significantly outperforms it with a score of 9.8, indicating a more effective and streamlined bug reporting process.
- Users on G2 note that Usersnap's Feedback Collection is rated at 9.6, which is impressive, yet Marker.io's score of 9.2 shows that while it is still effective, it may not be as robust as Usersnap in this area.
- Reviewers mention that Usersnap's Product Direction is rated at 8.8, which is decent, but Marker.io's perfect score of 10.0 indicates that users have a strong belief in the future development and enhancements of Marker.io.
- Users say that while both products offer Customization options, Usersnap's flexibility is rated at 9.1, whereas Marker.io's customization features are rated slightly higher at 9.6, suggesting that Marker.io provides a more tailored experience for users.
Featured Products
Sponsored
Canny
(101)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Marker.io
Starter
$39.00
Per Month
Collect unlimited feedback with all core features you need to get you started
- 3 users
- All core features
- Unlimited feedback
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Marker.io
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.4
23
9.1
67
Ease of Use
9.9
25
9.6
69
Ease of Setup
9.3
20
9.5
40
Ease of Admin
9.6
20
9.1
39
Quality of Support
9.8
22
9.5
61
Has the product been a good partner in doing business?
9.8
19
9.2
38
Product Direction (% positive)
10.0
22
8.9
62
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Bug Reporting
9.8
17
8.8
28
9.8
15
9.0
26
9.8
14
8.6
27
Bug Monitoring
9.2
13
7.5
23
9.4
12
8.1
25
8.9
12
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.2
22
Not enough data
8.9
22
Not enough data
9.7
21
Not enough data
9.3
21
Process Management
Not enough data
9.4
20
Not enough data
9.2
20
Not enough data
9.0
19
Not enough data
9.1
19
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Marker.io and Usersnap are categorized as Bug Tracking
Unique Categories
Marker.io has no unique categories
Usersnap is categorized as Product Management, User Research, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
Marker.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.0%
Computer Software
25.0%
Information Technology and Services
13.9%
Financial Services
5.6%
Education Management
5.6%
Other
25.0%
Computer Software
25.0%
Information Technology and Services
11.4%
Marketing and Advertising
8.0%
Internet
8.0%
Logistics and Supply Chain
4.5%
Other
43.2%
Most Helpful Reviews
Marker.io
Most Helpful Favorable Review
Verified User in Computer Software
As a small web developement agency owner, being able to 'live' in my clients apps every day to enable them to easily request features, provide feedback or report bugs is a game changer. Not only does it simplify communication and save meetings, it also...
Most Helpful Critical Review
Usersnap
Most Helpful Favorable Review
Verified User in Medical Practice
It's easy to install and very user friendly - important when the testers may not be computer savvy.
Most Helpful Critical Review
Verified User in Computer Software
- Lack of basic features that help in day-to-day operations, simple things like ticking multiple bugs in the list, you would expect to be able to see the number of items ticked. Reported to have this added, no action as it's not part of the development...
Verified User in Computer Software
As a small web developement agency owner, being able to 'live' in my clients apps every day to enable them to easily request features, provide feedback or report bugs is a game changer. Not only does it simplify communication and save meetings, it also...
Verified User in Medical Practice
It's easy to install and very user friendly - important when the testers may not be computer savvy.
Verified User in Computer Software
- Lack of basic features that help in day-to-day operations, simple things like ticking multiple bugs in the list, you would expect to be able to see the number of items ticked. Reported to have this added, no action as it's not part of the development...
Discussions
Is Marker io free?
1 comment
NV
Yes, Marker.io comes with a 15-day free trial!
The trial includes unlimited projects, unlimited reporters, custom branding, console logs recordings, and...Read more
Which bug tracking tool is best?
1 comment
NV
Bug tracking tools come with their own suite of features tailored to a certain organization type.
That’s why there’s no one best choice—you just have to...Read more
Marker.io has no more discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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