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Compare Lyssna and Maze 
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Free
Lyssna
Star Rating
(135)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansMaze
Star Rating
(109)4.5 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lyssna excels in Quality of Support with a score of 9.3, while Maze falls behind at 8.7. Reviewers mention that Lyssna's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Lyssna's Ease of Setup is rated at 9.4, slightly lower than Maze's 9.5. However, users on G2 highlight that Lyssna's intuitive interface makes the initial setup straightforward, which is particularly beneficial for small businesses.
- Users say that Lyssna shines in Feedback Collection with a score of 9.4, compared to Maze's 8.2. Reviewers appreciate Lyssna's robust tools for gathering user insights, which they find essential for improving their products.
- G2 users report that Maze offers superior Survey Management features, particularly in Survey Builder and Survey Distribution, scoring 8.5 and 8.6 respectively. Users mention that these features allow for greater customization and ease in reaching target audiences.
- Users on G2 highlight that Lyssna's Brand Design Consistency is impressive, scoring 9.8, which is crucial for maintaining brand identity across surveys. Reviewers say this feature helps them create cohesive and professional-looking surveys.
- Reviewers mention that while both products have similar Star Ratings of 4.5, Lyssna's focus on small businesses allows it to cater more effectively to their specific needs, whereas Maze's mid-market focus may not align as closely with smaller enterprises.
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Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 3 seats
- Unlimited viewer seats
- Unlimited tests, surveys, and interview studies
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
Free Trial
Lyssna
No trial information availableMaze
Free Trial is available
Ratings
Meets Requirements
8.6
121
8.2
76
Ease of Use
9.2
123
8.9
76
Ease of Setup
9.2
83
9.5
32
Ease of Admin
8.9
46
9.1
28
Quality of Support
9.3
81
8.7
62
Has the product been a good partner in doing business?
9.1
37
9.2
22
Product Direction (% positive)
9.3
123
8.3
63
Features by Category
User Response Methods
8.7
107
8.5
56
6.8
62
7.6
20
7.3
63
6.0
12
Feature Not Available
Feature Not Available
8.2
90
8.4
52
Participant Selection
Feature Not Available
7.5
36
Feature Not Available
Feature Not Available
Feature Not Available
7.6
11
8.4
93
7.0
30
Insights
8.3
99
8.2
56
7.3
92
8.2
46
7.6
83
7.8
43
Generative AI
6.9
18
6.7
10
Functionality
8.9
30
Not enough data
7.7
27
Not enough data
7.0
27
Not enough data
8.0
25
Not enough data
7.8
25
Not enough data
Admin
8.6
28
Not enough data
Platform Basics
7.7
10
Not enough data
9.5
10
Not enough data
Platform Content
8.1
9
Not enough data
9.7
10
Not enough data
9.0
10
Not enough data
9.4
9
Not enough data
7.8
9
Not enough data
Platform Performance
7.8
10
Not enough data
7.0
10
Not enough data
Platform
7.4
12
Not enough data
6.5
10
Not enough data
6.2
10
Not enough data
8.9
11
Not enough data
9.3
12
Not enough data
7.9
11
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Survey Management
8.2
37
Not enough data
9.1
39
Not enough data
7.9
35
Not enough data
8.1
33
Not enough data
Survey Customization
7.7
35
Not enough data
6.4
35
Not enough data
7.2
33
Not enough data
6.3
30
Not enough data
Survey Insights
7.7
34
Not enough data
5.4
28
Not enough data
8.2
34
Not enough data
8.4
33
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.8
9
Not enough data
8.6
7
Not enough data
9.4
9
Not enough data
8.1
9
Process Management
Not enough data
9.2
8
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
Feature Not Available
System Management
Not enough data
9.3
9
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and Maze are categorized as User Research and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.1%
Marketing and Advertising
11.5%
Design
11.5%
Computer Software
10.0%
Financial Services
5.4%
Other
48.5%
Computer Software
14.0%
Information Technology and Services
10.3%
Financial Services
10.3%
Design
9.3%
Retail
3.7%
Other
52.3%
Most Helpful Reviews
Lyssna
Most Helpful Favorable Review
Verified User in Computer Software
Wide coverage of different demographic Ability to choose age group Easy to manage sruveys
Most Helpful Critical Review
Verified User in Apparel & Fashion
No tester credits as part of the subscription price, hard to budget this in monthly.
Maze
Most Helpful Favorable Review
Nora C.
Verified User in Retail
Always improving, love the filters in results
Most Helpful Critical Review
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Verified User in Computer Software
Wide coverage of different demographic Ability to choose age group Easy to manage sruveys
Nora C.
Verified User in Retail
Always improving, love the filters in results
Verified User in Apparel & Fashion
No tester credits as part of the subscription price, hard to budget this in monthly.
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Discussions
Lyssna has no discussions with answers
Maze software is a tool used for user experience research and testing. It allows designers and product teams to create prototypes and conduct usability tests to gather insights on how users interact with their designs. This helps in improving the design and functionality of digital products.
1 comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
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