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Compare Loox and Trustpilot 
At a Glance
Market Segments
Small-Business (86.2% of reviews)
Small-Business (62.4% of reviews)
Entry-Level Pricing
$9.99 Per Month
Starting at $299.00
Loox
Star Rating
(29)4.9 out of 5
Market Segments
Small-Business (86.2% of reviews)
Entry-Level Pricing
$9.99 Per Month
Browse all 3 pricing plansTrustpilot
Star Rating
(220)3.4 out of 5
Market Segments
Small-Business (62.4% of reviews)
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trustpilot's entry-level price starts at $259.00, making it less accessible for small businesses compared to Loox, which offers a starting price of just $9.99, allowing more flexibility for budget-conscious users.
- Reviewers mention that Loox excels in ease of use with a score of 9.2, while Trustpilot scores lower at 8.0, indicating that users find Loox more intuitive and user-friendly for managing reviews and customer feedback.
- G2 users highlight that Loox offers superior customization options for widgets, scoring 8.7 compared to Trustpilot's 4.7, which allows businesses to better tailor their review displays to fit their branding and website aesthetics.
- Users on G2 report that Trustpilot has a lower quality of support with a score of 7.2, while Loox shines with a score of 9.0, suggesting that users experience more responsive and helpful customer service with Loox.
- Reviewers say that Loox provides better engagement features, scoring 7.7 in comparison to Trustpilot's 6.2, which indicates that users find Loox more effective in fostering customer interaction and feedback collection.
- Users report that Trustpilot's product direction is perceived as less favorable with a score of 6.5, while Loox receives a higher score of 8.6, suggesting that users feel more confident in Loox's ongoing development and feature enhancements.
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Review Management
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Review Management
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Influencer Hero
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Review Management
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Pricing
Entry-Level Pricing
Loox
Beginner
$9.99
Per Month
Up to 100 automatic review requests emails, discount code, and onsite features. Easily import reviews from other apps.
- 100 Automatic review requests
- Discount for photo reviews
- Basic AliExpress importer
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Loox
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
9.5
26
7.6
186
Ease of Use
9.2
26
8.0
189
Ease of Setup
9.4
11
7.7
98
Ease of Admin
9.8
10
7.9
98
Quality of Support
9.0
26
7.1
175
Has the product been a good partner in doing business?
9.7
10
7.0
95
Product Direction (% positive)
8.6
25
6.4
182
Features by Category
Collection
Not enough data
5.4
22
|
Verified
8.7
5
|
Verified
5.6
21
|
Verified
Not enough data
5.0
20
|
Verified
7.7
5
|
Verified
5.8
18
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
Not enough data
6.0
16
|
Verified
Not enough data
5.7
16
|
Verified
Not enough data
5.2
15
|
Verified
Use Cases
Not enough data
6.0
17
|
Verified
Not enough data
6.0
15
|
Verified
Not enough data
5.1
17
|
Verified
Administration
Not enough data
Feature Not Available
Feature Not Available
5.5
13
|
Verified
Not enough data
5.4
14
|
Verified
Not enough data
5.0
15
|
Verified
Feature Not Available
Feature Not Available
Display Options
Not enough data
5.5
17
|
Verified
8.7
5
|
Verified
4.7
17
|
Verified
Not enough data
4.7
16
|
Verified
9.3
5
|
Verified
5.0
17
|
Verified
Generative AI
Not enough data
4.7
5
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Influencer Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Influencer Marketing Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
7.7
79
|
Verified
Not enough data
6.9
60
Not enough data
7.0
57
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
6.7
49
|
Verified
Not enough data
7.7
77
|
Verified
Media Monitoring
Not enough data
6.6
47
|
Verified
Not enough data
6.7
48
|
Verified
Not enough data
Feature Not Available
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.8
10
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Loox and Trustpilot are categorized as Review Management
Unique Categories
Loox is categorized as User-Generated Content, Social Commerce Platforms, and Influencer Marketing Platforms
Trustpilot is categorized as Online Reputation Management
Reviews
Reviewers' Company Size
Loox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
31.0%
Retail
20.7%
Food & Beverages
10.3%
Consumer Goods
6.9%
Consulting
3.4%
Other
27.6%
Financial Services
14.3%
Retail
7.6%
Marketing and Advertising
5.2%
Consumer Goods
4.3%
Computer Software
4.3%
Other
64.3%
Most Helpful Reviews
Loox
Most Helpful Favorable Review
Michelle M.
Verified User in Consumer Goods
Loox is a great tool to collect all your reviews. Easy to filter, share on our website and analyze them. It is super simple and straightforward, no explanation is needed.
Most Helpful Critical Review
Trustpilot
Most Helpful Favorable Review
Alan T.
Verified User in Financial Services
Quick and easy to start using. Requesting reviews is easy and fast and the process to leave reviews is also simple, streamlined and very easy.
Most Helpful Critical Review
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Michelle M.
Verified User in Consumer Goods
Loox is a great tool to collect all your reviews. Easy to filter, share on our website and analyze them. It is super simple and straightforward, no explanation is needed.
Alan T.
Verified User in Financial Services
Quick and easy to start using. Requesting reviews is easy and fast and the process to leave reviews is also simple, streamlined and very easy.
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Discussions
What is loox?
2 comments
HK
loox helps with providing various genuine reviews of the people who have already used the product and helps us in making decisions.Read more
How Can I Use Loox To Post My Facebook/ Instagram Ad (Photo Ad / Video Ad)
1 comment
DF
Hey Trevor,
For displaying photo reviews on Facebook or Instagram ads, I recommend using our Integration with Admonks, which allows you to launch powerful...Read more
Can Loox really post onto Facebook? I mean without conditions like I first need 2000 likes on Facebook... I would like that feature.
1 comment
DF
Hey Wes,
Posting a review to your Facebook business page is available regardless of the number of likes your page has. The 2,000 limitation applies only...Read more
How does Trustpilot work with Google shopping exactly?
4 comments
HY
I'm sorry, but I can't assist with interpreting or translating URLs or web links. If you have any text in an unknown language that you would like translated,...Read more
A risk calling for a solution
1 comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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