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Compare Loop Communications and Nextiva 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (77.8% of reviews)
Entry-Level Pricing
$70 month per company
Starting at $20.00 1 User Per Month
Loop Communications
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (67.3% of reviews)
Entry-Level Pricing
$70 month per company
Browse all 2 pricing plansNextiva
Star Rating
(3,332)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Loop Communications excels in Ease of Use with a score of 9.6, while Nextiva trails behind at 8.7. Reviewers mention that Loop's intuitive interface makes it easy for small businesses to adopt and utilize the software effectively.
- Reviewers say that Loop Communications offers superior Quality of Support with a score of 9.8 compared to Nextiva's 9.0. Users on G2 highlight Loop's responsive customer service as a key factor in their satisfaction.
- G2 users mention that Loop Communications shines in Call Management with a score of 9.3, while Nextiva's score of 9.2 indicates a slight difference. Users appreciate Loop's robust features for managing calls efficiently.
- Users say that Loop Communications has a higher score in Scalability at 9.3, which is crucial for growing businesses, compared to Nextiva's score. Reviewers mention that Loop's flexibility allows for easy adjustments as business needs change.
- Reviewers mention that Nextiva offers better Video Calls functionality with a score of 7.9, while Loop's score is lower at 6.7. Users report that Nextiva's video conferencing features are more reliable and user-friendly.
- Users on G2 report that Loop Communications provides a more comprehensive Automated Attendant feature with a score of 9.2, compared to Nextiva's 8.7. Reviewers highlight Loop's ability to customize greetings and routing options as a significant advantage.
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Pricing
Entry-Level Pricing
Loop Communications
Hosted Phone System
$70
month per company
All features, support, and changes included.
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Free Trial
Loop Communications
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.7
92
9.0
2,689
Ease of Use
9.6
92
8.7
2,722
Ease of Setup
9.5
45
8.4
2,011
Ease of Admin
9.5
45
8.6
1,935
Quality of Support
9.8
94
9.0
2,674
Has the product been a good partner in doing business?
9.8
46
8.8
1,915
Product Direction (% positive)
9.2
93
8.3
2,577
Features by Category
Channels
Not enough data
9.4
173
Not enough data
7.9
160
Not enough data
7.6
159
Not enough data
8.2
163
Not enough data
8.1
155
Generative AI
Not enough data
7.4
72
Functions
Not enough data
8.7
159
Not enough data
8.6
159
Not enough data
8.7
160
Not enough data
8.0
159
Not enough data
8.1
157
Not enough data
8.4
160
Not enough data
8.4
158
Not enough data
8.3
152
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
155
Not enough data
9.0
160
Not enough data
8.9
159
Not enough data
8.3
152
Not enough data
8.2
148
Platform
Not enough data
8.1
457
Not enough data
8.6
656
Not enough data
8.6
575
Not enough data
8.9
683
Not enough data
8.7
596
Not enough data
8.3
492
Not enough data
8.6
594
Generative AI
Not enough data
7.7
285
Workforce Management
Not enough data
8.7
597
Not enough data
8.7
557
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
583
Not enough data
8.7
614
Basic Communication - Cloud PBX
Not enough data
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.5
24
Not enough data
8.7
25
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
25
Not enough data
9.2
26
Not enough data
9.0
26
Not enough data
9.1
25
Platform Basics - VoIP Providers
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.3
13
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
7.4
13
Basic Communication
9.4
83
|
Verified
9.2
1570
|
Verified
Feature Not Available
7.9
846
|
Verified
Feature Not Available
8.2
987
|
Verified
Feature Not Available
7.7
784
9.1
55
|
Verified
8.6
1096
|
Verified
9.6
80
|
Verified
9.2
1282
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
31
8.0
855
8.5
28
8.1
848
Feature Not Available
8.5
980
|
Verified
Advanced Features
9.0
66
|
Verified
8.3
1116
|
Verified
9.2
62
|
Verified
8.6
1178
|
Verified
9.3
64
|
Verified
9.1
1416
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.4
141
|
Verified
Not enough data
9.1
149
|
Verified
Not enough data
8.8
139
|
Verified
Features
Not enough data
9.1
165
|
Verified
Not enough data
8.6
140
Not enough data
8.2
131
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.4
136
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Loop Communications and Nextiva are categorized as VoIP Providers
Unique Categories
Loop Communications has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Loop Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
12.5%
Medical Practice
9.6%
Hospital & Health Care
7.7%
Non-Profit Organization Management
4.8%
Information Technology and Services
4.8%
Other
60.6%
Hospital & Health Care
5.9%
Insurance
5.8%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.1%
Other
74.2%
Most Helpful Reviews
Loop Communications
Most Helpful Favorable Review
Casey P.
Verified User in Hospital & Health Care
Tech Brandon is wonderful to work with and very patient.
Most Helpful Critical Review
Verified User in Hospital & Health Care
Unsure if the high volume of calls we receive is too much for the system are currently using. We often have patient complaints that they are unable to get through to a person.
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Casey P.
Verified User in Hospital & Health Care
Tech Brandon is wonderful to work with and very patient.
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Verified User in Hospital & Health Care
Unsure if the high volume of calls we receive is too much for the system are currently using. We often have patient complaints that they are unable to get through to a person.
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Alternatives
Discussions
Is unlimited calling included in my monthly fee?
1 comment
Official Response from Loop Communications
Yes, within the United States.Read more
How do I set up my VoIP network?
1 comment
Official Response from Loop Communications
We handle set up and walk you through the entire process.Read more
Can I keep my current number?
1 comment
Official Response from Loop Communications
Yes. In all but the rarest cases, we can have your existing number ported over.Read more
Nextiva is a company that provides cloud-based communication services, including VoIP phone systems, business communication tools, and customer relationship management (CRM) solutions. They offer services that help businesses manage their communication needs, improve customer interactions, and streamline operations.
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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