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Compare LiveChat and Zoho SalesIQ

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At a Glance
LiveChat
LiveChat
Star Rating
(756)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Information
Entry-Level Pricing
$20.00
Browse all 4 pricing plans
Zoho SalesIQ
Zoho SalesIQ
Star Rating
(283)4.4 out of 5
Market Segments
Small-Business (72.1% of reviews)
Information
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that LiveChat excels in its "Pop-up Chat" feature, achieving a score of 9.2, which reviewers say enhances customer engagement effectively compared to Zoho SalesIQ's score of 9.0.
  • Reviewers mention that LiveChat's "Ease of Use" is rated at 9.3, making it more user-friendly than Zoho SalesIQ, which has a score of 8.7, indicating a smoother onboarding experience for new users.
  • G2 users highlight that LiveChat's "Ticket Creation User Experience" scores 9.2, providing a more intuitive interface for managing customer inquiries, while Zoho SalesIQ does not match this level of user satisfaction.
  • Users on G2 report that LiveChat's "Response Automation" feature is rated at 9.2, allowing for efficient handling of customer queries, whereas Zoho SalesIQ's automation capabilities are perceived as less robust.
  • Reviewers mention that LiveChat's "Quality of Support" is rated at 9.1, indicating a strong support system, while Zoho SalesIQ's support quality is rated lower at 8.2, suggesting potential delays in assistance.
  • Users say that LiveChat's "Customization Interface" scores 8.8, allowing for greater flexibility in tailoring the chat experience, while Zoho SalesIQ's customization options are seen as less comprehensive with a score of 8.2.
Featured Products
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
Browse all 4 pricing plans
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
Browse all 4 pricing plans
Free Trial
LiveChat
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
9.1
681
8.6
239
Ease of Use
9.3
680
8.7
239
Ease of Setup
9.0
262
8.5
167
Ease of Admin
9.1
258
8.7
170
Quality of Support
9.1
631
8.2
227
Has the product been a good partner in doing business?
9.0
250
8.8
164
Product Direction (% positive)
8.3
674
8.7
237
Features by Category
9.1
426
Not enough data
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
276
|
Verified
8.3
55
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.6
19
Messenger
Not enough data
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Channels
Not enough data
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Customers
Not enough data
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
14
Responses
Not enough data
7.1
11
Not enough data
7.4
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
7.7
8
Platform
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.6
7
Not enough data
7.6
11
Not enough data
7.5
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.1
316
|
Verified
9.0
55
|
Verified
8.9
320
|
Verified
8.7
54
|
Verified
8.4
217
8.4
38
8.8
265
|
Verified
8.8
42
|
Verified
8.8
26
Feature Not Available
Internal Use
8.4
276
|
Verified
8.3
55
|
Verified
8.8
297
|
Verified
Feature Not Available
8.6
247
|
Verified
8.4
53
|
Verified
8.6
253
|
Verified
8.2
41
8.7
239
|
Verified
Feature Not Available
8.4
245
|
Verified
8.6
48
|
Verified
Not enough data
7.4
20
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
7.7
17
Not enough data
7.7
16
Not enough data
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Self-Service Platform
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor IdentificationHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Not enough data
7.3
6
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
6.9
6
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.5
6
Not enough data
7.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.3
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat
LiveChat
Zoho SalesIQ
Zoho SalesIQ
LiveChat and Zoho SalesIQ are categorized as Live Chat
Unique Categories
LiveChat
LiveChat is categorized as Help Desk
Reviews
Reviewers' Company Size
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.9%
Mid-Market(51-1000 emp.)
36.6%
Enterprise(> 1000 emp.)
18.4%
Zoho SalesIQ
Zoho SalesIQ
Small-Business(50 or fewer emp.)
72.1%
Mid-Market(51-1000 emp.)
22.1%
Enterprise(> 1000 emp.)
5.7%
Reviewers' Industry
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Zoho SalesIQ
Zoho SalesIQ
Information Technology and Services
17.6%
Marketing and Advertising
8.4%
Computer Software
7.6%
Financial Services
4.6%
Insurance
4.2%
Other
57.6%
Most Helpful Reviews
LiveChat
LiveChat
Most Helpful Favorable Review
Eugenio S.
ES
Eugenio S.
Verified User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Sumith M.
SM
Sumith M.
Verified User in Marketing and Advertising

They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine

Zoho SalesIQ
Zoho SalesIQ
Most Helpful Favorable Review
Verified User
G
Verified User in Insurance

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
Andrea D.
AD
Andrea D.
Verified User in Business Supplies and Equipment

reminders of activities to do disappear after some times no integration neither with Facebook nor with LinkedIN I do not find it effective to remind me in an easy way what to do today, or in the week, month such as calls to make, bid, expiration dates,...

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Zoho SalesIQ
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Discussions
LiveChat
LiveChat Discussions
Can one user respond to multiple chats concurrently?
3 comments
Bogdan M.
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
Alan B.
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Zoho SalesIQ
Zoho SalesIQ Discussions
Monty the Mongoose crying
Zoho SalesIQ has no discussions with answers